Supervisory Program Analyst (NxGen) (Electronic Case Management Supervisor)

Clarification from the agency

Current NLRB employees serving in the Competitive Service. (Internal Employees Only). You must submit an SF-50 that shows you currently work for the NLRB.

As a Supervisory Program Analyst (NxGen) (Electronic Case Management Supervisor), GS-0343-13, your typical work assignments may include:

• Participating in the development and deployment of Headquarters/Regional Office user requirements and system design and updating the electronic case management system.
• Planning, scheduling, conducting, and/or coordinating various types of studies or projects to evaluate and recommend ways to improve the effectiveness and efficiency of work operations as it relates to the electronic case management system.
• Gathering, analyzing, and/or evaluating information and developing recommendations to resolve substantive problems of effectiveness and efficiency of work operations and the electronic case management system.
• Providing technical and administrative supervision and direction to subordinate staff members
• Preparing and/or reviewing documents, written instructions and material for users.

Conditions of employment

• U.S. Citizenship is required.
• Males born after 12/31/59 must be registered for Selective Service.
• This is not a remote position.
• Relocation expenses are not authorized.
• This is a Competitive Service position.
• This position is not part of the Bargaining Unit.
• Applicants may be subject to complete a one-year supervisory probationary period.
• Subject to a background investigation prior to appointment.
• Submit complete application and resume online by 11:59 PM EST on the closing date.

Qualifications

All qualifications and eligibility requirements must be met by the closing date of the announcement.

IDEAL CANDIDATE STATEMENT
The ideal candidate for the Supervisory Program Analyst position has experience working with the Agency's electronic case management system (NxGen). The ideal candidate works closely with the Office of Chief Information Officer including on troubleshooting complex system issues and identifying performance and skill gaps that impact Field operations and recommending ways to improve the system's effectiveness and efficiency. This candidate will leverage NxGen data to deliver actionable recommendations that inform both short- and long-range management planning. Additionally, the ideal candidate demonstrates the ability to build and maintain strong working relationships. The candidate will be able to set clear priorities, develop user guides and training materials, and ensure consistent policy and process implementation through train-the-trainer sessions and engaging presentations.


MINIMUM QUALIFICATIONS
Applicants must have one year of specialized experience, equivalent to the GS-12 grade level, which has provided them with the knowledge, skills, and abilities to successfully perform the duties of a Supervisory Program Analyst (NxGen) (Electronic Case Management Supervisor) at the GS-13 grade level.

Specialized experience includes:

• Experience working with an Agency's electronic case management system (NxGen) initiatives, including coordinating with various stakeholders, troubleshooting, and assessing performance/skill gaps affecting field work; and
• Experience applying (NxGen) data to evaluate and improve case handling operations, recommend performance measures, and support management planning; and
• Experience leading employees, including setting priorities, developing training materials, and conducting training sessions to ensure consistent policy and process implementation.

This experience must be fully supported and articulated in your resume to receive consideration. Please do not cut and paste the specialized experience from this announcement into your resume, as this will not be considered a demonstration of your qualifications for this position.

TIME-IN-GRADE REQUIREMENTS
All current and former Federal employees must meet time-in-grade requirements to be considered eligible. One year of experience at the GS-12 or equivalent grade level of the federal service, is required to qualify for this position.

(NOTE: All Agency employees must provide a copy of their SF-50 "Notice of Personnel Action" that indicates proof of status and time-in-grade eligibility. The SF-50 must include your position, title, series, grade, step, tenure code (1 or 2), and type of service (Competitive). As an employee, you may determine your current status by checking block 24 on your SF-50. Block 24 must reflect "1" or "2". Also, block 34 must reflect "1".

NOTE: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Once the application process is complete, your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents) and your responses to all assessments required for this position.

You will be assessed on the following competencies:

• Technology Application
• Planning and Evaluating
• Decision Making
• Managing Human Resources
• Written Communication

Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration.

To preview the assessment questionnaire, click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/13001796

Optional Four Essay Questions
At the time of application, applicants will be provided with four short, free-response essay questions designed to ascertain their dedication to public service for the hiring manager and agency leadership (or designee) to review. Responses are not required and will not be scored. If applicants choose to provide a response to the essay questions, they will be required to certify that they are using their own words and did not use a consultant or AI (such as a large language model [LLM]). The responses to each question cannot exceed 200 words per question.
In order to be considered for this position, you must complete all required steps in the process.

For evaluating the quality of applicants for referral to the selecting official, a four-phased process will be used.
Phase 1: Applicants' resume and supporting documents will be reviewed by Human Resources (HR) to determine whether they meet the basic qualification requirements.

Phase 2: Applicants who are minimally qualified may be advanced to a Structured Resume Review assessment conducted by a Subject Matter Expert (SME) panel. SMEs may review applicants' resumes to evaluate technical qualifications for this position based on the required specialized experience.

Phase 3: Applicants who successfully pass the Structured Resume Review assessment may be advanced to a Structured Interview conducted by a Subject Matter Expert (SME) panel. SMEs may assess applicants' ability to demonstrate the required competencies for the position.

Phase 4: A final score, which may combine the results from one or more assessments, may be used to identify the top-rated applicants. Applicants meeting the established cut-off score may be referred to the selecting official for consideration and may be required to participate in one or more additional interviews as part of the hiring process.

Please submit the supporting documents outlined below for your claimed eligibility status.

RESUME
In compliance with Executive Order 14170, Reforming the Federal Hiring Process and Restoring Merit to Government Service resumes must not be longer than two pages in length. The resume must address minimum qualifications and other requirements listed in the job announcement. If the two-page resume criteria and/or the resume formatting requirement is not met candidates will be rated as ineligible and will not be referred for hiring consideration.

Resumes must include all of the following information outlined below:

Contact Information: Name and how best to contact you, including email address and phone number.

Relevant Work Experience

• Job Title and Employer (including series and grade for any Federal positions)
• Start and end dates with month/year (e.g., 05/2019 -08/2022 or present)
• The number of hours you worked per week

Ensure work experience descriptions are aligned with the job announcement and address all required qualifications. Brief descriptions should demonstrate your ability to perform the tasks at the required level as stated in the job announcement.

MOST RECENT PERFORMANCE APPRAISAL
If performance appraisal is not dated within the last 18 months, or if you are unable to provide a performance appraisal, an explanation of why must be provided. Please include a document in your application package explaining why the performance appraisal is not available.

NOTIFICATION OF PERSONNEL ACTION (SF-50)
Most recent SF-50 showing current grade and tenure or showing highest (permanent) grade ever held, if different from your current grade. Performance Award, Realignment/Reassignment, Name Change and Detail SF-50s will not be accepted as proof of grade and tenure. If you are applying for a higher grade, provide an SF-50 or SF-50s which show the length of time in the current/highest grade (i.e., Promotions, With-in Grade/Range Increases, and SF-50s with dates that show proof of you holding the grade for at least a year) to support meeting time-in-grade requirements. As a Career or Career Conditional employee in the Competitive Service, you may determine your current status by checking block 24 on your SF-50. The block must reflect "1" or "2". Also, block 34 must reflect "1". A copy of your SF-50 must be provided for verification.

Other documents (if applicable). For more information, please click on the applicable link.

Career Transition Assistance Program (CTAP)
If requesting consideration under the Career Transition Assistance Program (CTAP), you must meet the well qualified standards for this vacancy (meeting the minimum requirements for the position and scoring at least an 85) and provide all of the following documents:

• your most recent performance appraisal; AND
• the proof of eligibility letter from the Agency; AND
• your most current SF-50, displaying current series and grade.

Failure to submit any of the required documents by the closing date of the vacancy will result in your removal from consideration for this position. Please review your application prior to final submission and ensure you have submitted all appropriate documents. Uploading documents to USAJOBS does NOT ensure inclusion with your application to our system. You must verify that the documents are in the system with your application prior to final submission.

All materials must be received by07/13/2026 to be considered for this announcement.

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