Clarification from the agency

AREA OF CONSIDERATION: Open to current, permanent Milwaukee VA Medical Center employees only (includes CBOCs and VCS).

This Supervisory Program Specialist is for Primary Care at the Green Bay NEWAC. The incumbent assesses, plans, implements, evaluates patient care programs and initiates changes in the system for delivering patient care based on current concepts and findings from research and/or studies. The incumbent is responsible for the implementation and management of Primary Care within the Division by utilizing the Patient Align Care Team principles to improve access and clinical care. These clinics support 20 Primary Care Teams, that have more than 12,000 veterans enrolled.

Major Duties:

• Responsible for planning, organizing, directing and controlling an integrated primary care program. Provides guidance on all aspects of clinic operations. Assures appropriate interface of this satellite clinic program with other medical center programs as well as VISN-wide initiatives. Is responsible for supervision of all clinic employees, volunteers and contracted services.
• Facilities performance improvement and resolution of employee performances issues. Promotes significant contributions to professional disciplines to enhance quality of care and productivity of providers. Develops and implements programs to improve patient care.
• Acts as a representative of the NEWAC Chief & Hospital Director in labor relations issues, and coordinates activities relating to position descriptions, performance evaluations, award nominations, credentialing procedures, and maintaining staff competency records.
• Personally, communicates with congressional organizations in areas concerning policies and procedures and prepares correspondence for signature of the Hospital Director when necessary. Evaluates and keeps the NEWAC Chief and Hospital Director informed of veteran and public attitudes toward the clinic. Assists Voluntary Service manager, Service Organizations and County Veterans Service Offices in planning and coordinating activities and programs such as volunteer recognition ceremonies or Service Organization meetings.
• Makes clinic-wide evaluation of programs, reports on study results, plans and institutes procedures and methods. Evaluates and keeps the NEWAC Chief informed of veteran and public interests and executes a program of action or makes recommendations in accordance with governing policies to enhance the operations and image of the clinic. Coordinates the various CFC, bond, or blood drives supported by management.
• Monitors and forecasts workload variations and trends; reviews and assures accuracy of all clinic reporting responsibilities, especially clinic visits, encounter sheets, and coding. Works closely with Clinic Physicians and Nursing staff on clinical issues and with other Hospital level officials on administrative and eligibility matters.-Monitors and forecasts Fund Control Point and General Post Fund activity at the clinic and acts as approving official for expenditures as specified. Serves as primary FCP official. Prepares and documents requests for increases or decreases of funds for approval by higher level management officials. Provides advice, assistance, and support to the Regional Operations Administrator and other Hospital/VISN Service Line representatives in the development of all budget requests and related supporting documentation.
• Monitors equipment utilization within the clinic; reviews requests and justifications for equipment and supplies from all sections of the clinic, assures proper utilization and maintenance of equipment; and assists in the prioritization of equipment requests within the clinic. The incumbent will be responsible for ensuring timely and complete provision of services.
• Assists the NEWAC Chief in resolving complex and difficult problems utilizing available resources (i.e., personnel, space, funds, supplies and equipment) and establishes priorities for the allocation of these resources, based on program needs.
• Develops and updates policies and procedures related to the administration and operation of the clinic and assures compliance with the mission, goals and policies of the Clinic and Hospital.
• Reports safety hazards, accidents and injuries. Familiar with hazardous materials, Safety Data Sheets (SDS), and waste management procedures. Follows Emergency Preparedness plans. Follows building security policies/procedures. Complies with federal, state and local environmental and other requirements preventing pollution, minimizing waste, and conserving cultural and natural resources.

Work Schedule: Monday through Friday; 8:00am to 4:30pm
Telework: Ad-Hoc
Virtual: This is not a virtual position.
Position Description/PD#: Supervisory Program Specialist/PD251710
Relocation/Recruitment Incentives: Not Authorized
Critical Skills Incentive (CSI): Not approved

NOTE: Selectee may be required to serve a Supervisory Probation Period

Conditions of employment

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 03/05/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

GS-12 Specialized Experience: Must possess at least one (1) full year of specialized experience in or related to the NEWAC Supervisory Program Specialist position that provided the specific knowledge, skills, and abilities to successfully perform the duties of this position. To be creditable, this specialized experience must have been equivalent to at least the GS-11 grade level in Federal service. Examples of specialized experience include: Wide range of program management and administrative expertise, mature judgement, and the ability to interact with health care professionals and mangers in an effective manner. Wide range of methods to gather, analyze and evaluate information concerning management processes, draw conclusions and recommend appropriate action. Ability to analyze extensive program/interrelationships and coordinate the preparation of accurate and reasonable program plans and proposals. Knowledge of a wide range of program management policies, concepts, practices and principles in order to analyze and develop recommendations for improvement in program operations and objectives. Extensive knowledge of complex, interrelated activity missions, organization, functions and operations. Knowledge of and skill in using management information systems, office automation systems and processes, computer applications, principles and techniques, including the ability to develop and implement new automated systems for control and support of interrelated program operations.

You will be rated on the following Competencies for this position:

• Administration and Management
• Budget Administration
• Human Resources Management
• Leadership
• Planning and Evaluating

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: This position requires potentially long periods of continued walking, standing, and sitting. The incumbent may be exposed to infected patients and contaminated materials and may be required to don protective clothing. The incumbent may occasionally be exposed to patients who are combative secondary to delirium, dementia, or psychiatric disorders. The incumbent must be a mature, flexible, sensible individual capable of working effectively in stressful situations, able to shift priorities base on patient needs.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

To apply for this position, you must provide a complete Application Package which includes:

• Resume

The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.

• Cover Letter
• DD-214/ Statement of Service
• Disability Letter (VA)
• Resume
• Separation Notice (RIF)
• SF-15
• SF-50/ Notification of Personnel Action

SF-50, Notification of Personnel Action (if applicable for Time in Grade and/or Eligibility):

• Most recent SF-50 if you are a current or former Federal employee
• An SF-50 showing your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade
• Award 50's do not provide sufficient information and will not be accepted for the purpose of verifying time-in-grade.
• Examples of appropriate SF-50's include:
  • Within grade increases at the highest grade held; or
  • Promotions with an effective date more than one year old; or
  • SF-50's at the highest grade held with an effective date more than one year old.

Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans' Preference, please visit Feds Hire Vets - Veterans - Job Seekers - Veterans' Preference.

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