Supervisory Public Safety Dispatcher (Office Automation) Job in Fort Gregg-Adams, VA

Vacancy No. CHDE256127786644D Department United States Army Installation Management Command
Salary $63,836.00 to $82,985.00 Grade 9 to 9
Perm/Temp Permanent FT/PT Full-time
Open Date 2/21/2025 Close Date 3/6/2025
Job Link Apply Online Who may apply Public
Locations:
Fort Gregg-Adams, VA


Summary

Please limit your resume to 5 pages. If more than 5 pages are submitted, only the first 5 pages will be reviewed to determine your eligibility/qualifications.

About the Position: Serves as Supervisory Public Safety Dispatcher, administers emergency services communications operations in the Directorate of Emergency Services, Emergency Communications Center at Fort Gregg-Adams, Virginia.

Duties

  • Ensures information systems reliability and accessibility and prevents and defends against unauthorized access to systems, networks, and data.
  • Identifies developmental and training needs of subordinates, provides or arranges for professional developmental, on-the-job-training or formal training in a timely manner.
  • Participate in meetings, conferences, committees and work groups representing Public Safety Dispatcher team.
  • Plan subordinates' work schedules and sequence of operations for short term periods of time to insure consistent staffing of the 911 Center, and even flow and distribution of work.
  • Receive emergency alarms by telephone, Telecommunications Device for the Deaf (TDD), computer interface, and CAD equipment. Interprets emergency alarm locations, nature of emergencies, etc., and dispatches appropriate emergency response forces.
  • Make frequent critical decisions under highly stressful, time sensitive and emergency conditions independently based upon policy and procedure.
  • Coordinate with the Assistant Fire Chiefs, Watch Commanders and Sergeants of the Guard and advises them on issues of Dispatch Communications.

Requirements

Conditions of Employment

  • Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
  • Required to work (mission and weather essential) regardless of weather conditions or base closure and to report to the duty station at the regularly scheduled time. The work is performed in a highly stressful, restricted office environment.
  • Required to obtain and maintain Incident Command System (ICS) ICS 100, ICS 300 and ICS 700, within 6 months of employment.
  • Required to obtain and maintain MONACO D21 User and Admin, MONACO Emergency Manager Computer Aided Dispatch User and Admin L3 Harris Symphony Dispatch Console User and Admin and VESTA 4.0 user and Admin within 6 months of employment.
  • Required to obtain and maintain certification in CPR, Emergency Medical Dispatch System, Hazardous Materials Awareness, Telecommunicator I and II, and Virginia Criminal Information Network.
  • Required to obtain and maintain continuous current certification is a condition of employment.
  • Must be a qualified typist.
  • Position is covered by the Civilian Drug Abuse Testing Program. Incumbent is required to sign a DA Form 5019-R, condition of employment for certain civilian positions identified as critical under the Drug Abuse Testing Program.
  • Position may transport personnel to incident locations.
  • Work is performed on an alternate work schedule with rotating shift, which includes weekends and holidays.
  • Individuals must possess and maintain a valid State motor vehicle operator license.
  • Hours of work is subject to irregular and/or rotating shifts, evenings, nights, weekends and holidays. Incumbent is required to work overtime as directed and is subject to recall for emergency overtime.
  • This position may be required to travel.
  • This position is subject to a two (2) years supervisory probationary period.

Qualifications

Who May Apply: US Citizens

In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.

Specialized Experience: One year of specialized experience which includes 1) Provide dispatch support for Police, Fire and Medical teams; 2) Dispatching assistance and guidance on crucial emergency medical calls; 3) Maintain emergency services dispatch (ESD) personnel procedures; and 4) Maintain telephone and radio communication equipment. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-08).

Proficiency Required:This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5 minute sample with three or fewer errors.

You will be evaluated on the basis of your level of competency in the following areas:
  • Accountability
  • Computer Literacy
  • Critical Incident Response
  • Decision Making
  • Interpersonal Skills


Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.

Education

This job does not have an education qualification requirement.

Additional information

  • Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration.
  • You will be required to provide proof of U.S. Citizenship.
  • Two year trial/probationary period may be required.
  • Direct Deposit of Pay is required.
  • Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees.
  • If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet.
  • This is a Transportation and Distribution Management Career Field position.
  • Multiple positions may be filled from this announcement.
  • Salary includes applicable locality pay or Local Market Supplement.
  • Permanent change of station (PCS) costs is not authorized.
  • Recruitment and relocation incentives may be authorized.
  • Salary negotiations for those candidates who are new to Federal service may be authorized.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.

You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.

Basis for Rating: Qualified candidates will be assigned to one of three quality categories: Best Qualified, Highly Qualified and Qualified. Veteran preference eligibles are listed ahead of non-preference eligibles within each quality category.

  • Best Qualified. Candidates in this category possess exceptional skills and experience to exceed well above the minimum requirements for the announced position.
  • Highly Qualified. Candidates in this category possess good skills and experience above the minimum requirements for the announced position.
  • Qualified. Candidates in this category meet the minimum experience requirements for the announced position.
You may claim Military Spouse preference.

You may claim Priority Placement Program (PPP) preference.

Interagency Career Transition Assistance Program (ICTAP). If you are a Federal employee in the competitive service and your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority for this position. To receive selection priority, you must: (1) meet ICTAP eligibility criteria (2) be rated well-qualified for the position and; (3) submit the appropriate documentation to support your ICTAP eligibility. To be considered well-qualified and receive selection priority applicants must satisfy all qualification requirements for the position and receive a score of 90 or above. Additional information about the program is on OPM's Career Transition Resources website.

Required Documents

The documents you are required to submit vary based on whether or not you are eligible for preference in federal employment. A complete description of preference categories and the associated required documents is in the Applicant Checklist for Public Announcements.

As described above, your complete application includes your resume, your responses to the online questionnaire, and documents which prove your eligibility to apply. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.

1. Your resume:

  • Please limit your resume to 5 pages. If more than 5 pages are submitted, only the first 5 pages will be reviewed to determine your eligibility/qualifications.
  • Your resume may be submitted in any format and must support the specialized experience described in this announcement.
  • If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.
  • For qualifications determinations your resume must contain hours worked per week and the dates of employment (i.e., HRS per week and month/year to month/year or month/year to present). If your resume does not contain this information, your application may be marked as incomplete and you may not receive consideration for this position.
  • For additional information see: What to include in your resume.
2. Other supporting documents:
  • Cover Letter, optional
  • Most recent Performance Appraisal, if applicable
  • This position requires a job-related license or certification. You MUST submit a copy of your license or certification with your application package or you will be rated ineligible. See: Transcripts and Licenses
NOTE: Documents submitted as part of the application package, to include supplemental documents, may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.

How to Apply

To apply for this position, you must complete the online questionnaire and submit the documentation specified in the Required Documents section above.

The complete application package must be submitted by 11:59 PM (EST) on 03/06/2025 to receive consideration

  • To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application (https://apply.usastaffing.gov/ViewQuestionnaire/12686644).
  • Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
  • After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
  • You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
  • It is your responsibility to verify that your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan.
  • Additional information on how to complete the online application process and submit your online application may be found on the USA Staffing Applicant Resource Center.
To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.

Agency contact information

Army Applicant Help Desk
Address
FS-W6CPAA US ARMY IMCOM-USAG FT GREGG-ADAMS
DO NOT MAIL
Fort Gregg-Adams, VA 23801
US

Next steps

If you provided an email address, you will receive an email message acknowledging receipt of your application. Your application package will be used to determine your eligibility, qualifications, and quality ranking for this position. If you are determined to be ineligible or not qualified, your application will receive no further consideration.


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.


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