Supervisory Security Assistant Job in Ann Arbor, MI

Vacancy No. CBSR-12746215-25-ACS Department Veterans Health Administration
Salary $55,107.00 to $71,644.00 Grade 7 to 7
Perm/Temp Permanent FT/PT Full-time
Open Date 6/5/2025 Close Date 6/9/2025
Job Link Apply Online Who may apply Status Candidates
Locations:
Ann Arbor, MI


Summary

The Supervisory Security Assistant is responsible for the overall operation of the Dispatch Section of Police Operations which provides dispatching services, security monitoring, alarm system monitoring, Closed Circuit Television monitoring, telephone operator service and voice/data communication services for the Medical Center Police Service. As a Working Supervisor, the incumbent will use approved communication techniques and ensure proper radio procedures and protocols are followed.

This job is open to

Clarification from the agency

This position is open only to Current, permanent LTC Charles S Kettles VA Medical Center and it's CBOC employees. Veterans Preference does not apply.

Duties

Major Duties:

Supervisory Duties

  • Supervises staff of employees to accomplish the work of the organizational unit.
  • Exercises supervisory authority and responsibility involving scheduling, work assignment and review, as well as the administrative and personal management functions relative to the staff supervised.
  • Establishes guidelines and performance expectations for staff, which are clearly communicated through the formal employee performance system.
  • Creates, maintains and develops critical incident response checklists for Security Assistants and trains all staff on using the checklists.
  • Observes worker's performance; demonstrates and conducts work performance critiques.
  • Provides informal feedback and periodically evaluates employee performance. Completes performance appraisal of employees. Resolves informal complaints and grievances.
  • Develops work improvement plans, recommending personnel actions if necessary.
Technical Work
  • Monitors and operates SSTV/CCTV (Security Surveillance Television) / (Closed Circuit Television) system during assigned tour of duty, which is staffed on a 24-hour basis, seven days a week. The SSTV/CCTV system is an intricate system, and the incumbent must be completely familiar with the following functions of the system: time lapse recording, multiplex transmitters / receivers utilized to pan, tilt, and zoom (PTZ) surveillance cameras located in specific areas of the medical center, outlying community-based outpatient sites and off-site administrative buildings.
  • Must be familiar with video monitoring devices, video motion detector alarms and the ability to burn recorded footage onto a CD-R, DVD-R or other storage medium. The SSTV/CCTV system is used for random visual monitoring of activities or continuous surveillance of a large area.
  • Must be knowledgeable of police operations to detect criminal activity via the SSTV/CCTV system for the protection of patients, visitors, employees, and property.
Dispatcher Duties
  • Assigned as a Supervisory Security Assistant (Dispatch Supervisor), incumbent' s activities occur in police operations and Dispatch Center/Switchboard.
  • Shall be responsible for any other related duties assigned by a supervisor.
  • As determined by management, incumbent may be assigned to work any of the established tours of duty assigned to dispatch personnel and may be subject to work periodically outside of ordinary tours of duty to fill in a vacancy for a subordinate whose tour is not covered due to annual leave, sick leave, authorized absence, leave without pay, staff vacancies, training or weekend and holiday tours of duty vacancy.
  • While serving in a dispatcher capacity, the Supervisor Security Assistant will receive all routineemergency phone calls for assistance, dispatch police officers and appropriate police supervisory personnel via radio to meet job requirements.Additionally, incumbent will as directed compile statistics related to the FBI Uniform Crime Report, Administrative Executive Board (AEB), Environment of Care (EOC) dropped call statistics and other quantitative statistics for the facility.
  • Receive incoming telephone calls requesting police assistance or services and will document the caller's name, nature of the call, necessary call back information (phone number), time received, and necessary additional information which may be useful to responding uniformed and non-uniformed personnel, depending on the nature of the call for service.
  • Calls may require tactful handling of confused, abusive or threating individuals. Incoming calls will be evaluated, and the nature of the call will be determined and when necessary the incoming calls will be referred to the appropriate personnel with the best expertise to handle the matter (i.e., Chief of Police, Deputy Chief, Operations Major, shift supervisor or investigative section). A key component of this position is to provide quality customer service to the public and others.
Work Schedule: 8:00 am to 4:30 pm, Monday through Friday
Virtual: This is not a virtual position.
Position Description/PD#: Supervisory Security Assistant/PD91327-0
Relocation/Recruitment Incentives: Not Authorized
Critical Skills Incentive (CSI): Not Approved
Permanent Change of Station (PCS): Not Authorized

Requirements

Conditions of Employment

  • You must be a U.S. Citizen to apply for this job
  • Selective Service Registration is required for males born after 12/31/1959
  • You may be required to serve a probationary period
  • Subject to background/security investigation
  • Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
  • Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/09/2025.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service.
  • NOTE: You must submit a copy of your most recent personnel action/SF50. Additionally, An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.
  • NOTE: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.
Interchange Agreement: Applicants must be eligible under the VA Interchange Agreement, having served continuously for at least one year in the other merit system under this interchange agreement. For more information regarding the VA Interchange Agreement please visit: https://www.opm.gov/policy-data-oversight/hiring-authorities/competitive-hiring/.

You may qualify based on your experience as described below:
  • Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:
    • Possess sufficient administrative knowledge to effectively assign duties and assignments toward the accomplishment of the job and to complete tasks independent of direct supervision, while keeping the supervisor informed. Will be familiar with applicable federal and state criminal codes; police and medical terminology and codes as they apply to this position, and related police and medical procedures as outlined in appropriate regulations. Has the knowledge and possess the skill in using personal computers with office applications to perform operations or to prepare complex documents containing tables or graphs and use resources to obtain information accessible over the internet, as needed. Must be able to independently prepare written communications including narrative reports related to technical aspects of the program, correspondence to employees and applicants to obtain information needed to facilitate initiation actions.
You will be rated on the following Competencies for this position:
  • Communications
  • Computer Skills
  • Interpersonal Skills
  • Leadership
  • Manages and Organizes Information
  • Managing Human Resources
  • Security
  • Team Building
  • Technology Application


Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: This position involves sedentary work often involving long periods of sitting while operating systems, monitoring SSTV/CCTV systems, receiving telephone calls and operating police telecommunications systems. Additionally, long periods of typing may be required to complete the specific computer related requirements, there may be some walking, standing, bending or carrying of light items such as papers, books small parts of driving of a government automobile. This position involves many situations that may cause stress; therefore, it is paramount that the incumbent must be able to multitask and function under pressure. No special physical demands are required to perform the work.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Additional information

This job opportunity announcement may be used to fill additional vacancies.

If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

Required Documents

To apply for this position, you must provide a complete Application Package which includes:

  • Resume
  • SF-50/ Notification of Personnel Action


The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.
  • Cover Letter
  • Other (1)
  • Resume
  • SF-50/ Notification of Personnel Action


SF-50, Notification of Personnel Action (if applicable for Time in Grade and/or Eligibility):
  • Most recent SF-50 if you are a current or former Federal employee
  • An SF-50 showing your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade
  • Award 50's do not provide sufficient information and will not be accepted for the purpose of verifying time-in-grade.
  • Examples of appropriate SF-50's include:
    • Within grade increases at the highest grade held; or
    • Promotions with an effective date more than one year old; or
    • SF-50's at the highest grade held with an effective date more than one year old.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

All applicants are encouraged to apply online. To apply for this position, you must complete the questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 06/09/2025 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12746215.

  1. To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.
  2. Click Submit My Answers to submit your application package.
NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.

During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.

Agency contact information

Autumn Snyder
Address
Ann Arbor VA Medical Center
2215 Fuller Road
Ann Arbor, MI 48105
US

Next steps

Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.

You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.

NOTE: Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.


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