Supervisory Victim Assistance Specialist

Clarification from the agency

Status Candidates, Noncompetitive, Former Federal Employees with Reinstatement Eligibility, Land & base management, VEOA, Individuals with Disabilities, Military Spouses, Peace Corps, AmeriCorps, Vista, Eligible Family Member, Special authorities, ICTAP, and CTAP

• Advises on the coordination, development, execution, and evaluation of the Victims' Resource Advocacy Program (VRAP) in support of victims of violent crimes being investigated by the entire Bureau.
• Supervises a team of specialists responsible for providing victim support services and monitoring the victims related to Diplomatic Security Service investigations.
• Evaluates and analyzes VRAP and its scope within the federal law enforcement community, implementing program policies to improve effectiveness.
• Plans and coordinates victim support care services, ensuring comprehensive care for victims throughout the care process.
• Serves as a point of contact and conduit of information to crime victims, other cabinet agencies, external representatives, international visitors, and others for best practices and guidance for involvement of the Department on victim-related issues.

Conditions of employment

• U.S. Citizenship is required.
• Incumbent will be subject to random drug testing.
• Must be able to obtain and maintain a Top Secret security clearance.
• Statement of Employment & Financial Interest required prior to appointment.
• Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit: www.dhs.gov/E-Verify/

Qualifications

Applicants must meet all the required qualification requirements described below by the closing date of this announcement. If you are qualifying based on education OR if there are mandatory education requirements listed below, you MUST submit a copy of your college transcript with your application.

NOTE: Applicants must meet time-in-grade and time after competitive appointment requirements, by the closing date of this announcement.

Time-In-Grade Requirements: Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions, per 5CFR 300, Subpart F.

Applicants must meet ONE of the required basic entry qualification requirements described below:

BASIC REQUIREMENTS:

Have a undergraduate or graduate degree from an accredited college or university in behavioral or social science; or other related disciplines appropriate to this position; 

OR Have a combination of education and experience that provided you with the knowledge of one or more of the behavioral or social sciences equivalent to a major in this field;

OR Have completed at least 4 years of appropriate experience that demonstrates that you have acquired knowledge of one or more of the behavioral or social sciences equivalent to a major in this field. 

Note: All applicants MUST submit transcripts as verification of educational requirement by the closing date of this announcement. If you fail to provide requested information, or the information you submit is insufficient to verify your eligibility, you WILL lose consideration for this position.

IN ADDITION to meeting one of the basic entry qualifications requirements listed above, the applicant MUST have at least one year of specialized experience that has equipped them with the particular knowledge, skills, and abilities to successfully perform the duties of the position. This experience is related to the work of the position and equivalent to at least the GS-13 level in the Federal service.

Qualifying specialized experience must demonstrate the following:

• Experience providing crisis intervention and counseling assistance to victims of violent crime;
• Experience supporting crime victims with obtaining medical, legal, and financial resources; AND
• Experience liaising between crime victims and legal, medical, and financial professionals. 

Note: All applicants MUST submit transcripts as verification of educational requirement by the closing date of this announcement. If you fail to provide requested information, or the information you submit is insufficient to verify your eligibility, you WILL lose consideration for this position.

In addition, applicant's experience must also demonstrate that the candidate possesses the following qualities:

• Ability to assign, review, and supervise the work of others;
• Objectivity and fairness in judging people on their ability, and situations on the facts and circumstances;
• Ability to adjust to change, work pressures, or difficult situations without undue stress;
• Willingness to consider new ideas or divergent points of view; and
• Capacity to "see the job through."

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

The evaluation process consists of the ApplyGov Competency Based Assessments and a crediting plan for which applicants will be assigned a score between 70 and 100. A resume review will be conducted for minimum qualification requirements, as described in the “Qualifications” section of this announcement, of the top qualified candidates based on combined total score.  Resumes longer than two pages will be deemed ineligible and will not be considered further.  Responses to questions that are not fully supported by your resume may result in a rating adjustment. 

You will be assessed on the following job-related competencies (knowledge, skills, abilities, and other characteristics):   

Supervisory: Oral Communication, Interpersonal Skills, Problem Solving, Decision Making, Customer Service, Leadership, Planning & Evaluating, Influencing/Negotiating, Strategic Thinking, Human Capital Management.

Set aside at least 2 hours to take the external assessments; however, most applicants complete the assessments in less time. There are timed sections that must be completed within the allotted timeframe.

Your score from the Supervisory assessment will remain on file for 180 days, allowing you to apply for multiple DOS-announced positions without needing to retake the assessments.

Top applicants may be referred to the hiring manager for further consideration. The assessment is used to measure the degree in which your background matches the competencies and KSAs required for this position. Your qualifications will be evaluated on the following competencies: 

• Knowledge of national and international programs and resources available to crime victims. 
• Knowledge of the roles, responsibilities, and operations of crime victim advocacy programs. 
• Ability to advise on laws and regulations pertaining to crime victims to provide support throughout the investigative, legal, and judicial processes.
• Skill in leading others.
• Ability to liaise between crime victims and legal, medical, and financial professionals. 
• Ability to provide advice and guidance, both orally and in writing.

Applicants found to be among the top qualified candidates will be referred to the hiring official for further consideration and possible interview.  Qualified non-competitive candidates must be deemed best qualified based on the applicant assessment in order to be referred to the hiring official for further consideration and possible interview. 

In describing your experience, please be clear and specific. We do not make assumptions regarding your experience. Overstating your qualifications and/or experience in your application may result in your removal from consideration. 

All required documents listed below, that are applicable to you, must be submitted to our automated system by 11:59 p.m. Eastern Time on the closing date of this announcement.

1. Resume limited to 2 pages showing relevant work/volunteer experience, education and training. Include the start and end dates (from month/year to month/year) and the number of hours per week worked/volunteered. Your resume serves as the basis for qualification determinations and must support your answers to the completed online assessment questions. Resumes longer than 2 pages will be deemed ineligible and will not be considered further.

2. Other Qualification Documentation (e.g., transcripts, certificates, certifications, etc.), if applicable.

3. Performance appraisal, if applicable. Most recent (i.e., usually within the last 18 months) final (not a mid-year review) official (i.e., signed by the rating official and in original format) annual performance appraisal must be submitted by reinstatement eligible applicants applying to a position with a higher grade or more promotion potential than previously held and current or former Land Management employees.

All other current and former Federal employees are strongly encouraged to submit their performance appraisal for the hiring manager’s consideration. If not available, you may provide a statement from you and/or your supervisor with an explanation along with your servicing HR Office contact information.

You may be requested to provide an appraisal to the hiring official if one was not provided with your application.  To receive a promotion, the current Federal employee’s most recent performance rating must be “fully successful” or an equivalent level or higher. Employees who are tentatively selected to receive a promotion will be required to provide performance documentation within 2 business days of request. Servicing HR Offices may be contacted to verify performance ratings.

4. Most recent SF-50s (Notification of Personnel Actions), if you are a current or former Federal employee (including those applying under a non-competitive, special hiring authority, or ICTAP/CTAP eligibles). The SF-50s must show: effective date, position title, series, grade, salary, tenure, position occupied, full promotion potential, and name of agency. Multiple SF-50s may be needed to show all required information (e.g., promotion, within-grade increase, and separation SF-50s). Award SF-50s often do not show the required information. 

5. Veteran Documentation, if applicable.

• Veterans who are preference eligible OR who have been separated from the Armed Forces under honorable conditions (honorable or general discharge) after 3 or more years of continuous active service may apply under the Veterans Employment Opportunities Act (VEOA). You must submit a DD-214 Certificate of Release or Discharge from Active Duty (Member Copy 4 preferred) showing the dates you served as well as your type of discharge and qualifying service campaign medals OR if you are still on active duty, you MUST submit a certification on letterhead from your military branch which contains your military service dates, expected date of discharge or release, and the character of service to show that your military service was performed under honorable conditions. The expected date of discharge or release must be no later than 120 days after the certification is submitted for consideration for this job announcement. Current Federal employees applying under the VEOA must submit a qualifying SF-50 to show time-in-grade requirements.
• If you are applying as a preference eligible with a compensable service-connected disability of 30% or more, you must submit the documentation required by the SF-15 (Application for 10-Point Veteran Preference) to support your claim (e.g., DD-214, official statement from the Department of Veterans Affairs). For applicants claiming 10-point derived veterans’ preference (i.e., spouses, widows/widowers or mothers of veterans), a completed SF-15 must be submitted with the application with all required supporting documents listed on the form.
• For more veterans’ preference information, visit the USAJOBS Help Center.

6. Non-competitive or special hiring authority eligibility documentation, if applicable. (e.g., Schedule A individuals with disabilities, RPCV or AmeriCorp VISTA volunteer, Fulbright/Gilman/CLS alumni, etc.)

7. ICTAP/CTAP documentation, if applicable (e.g., reduction-in-force (RIF) separation notice, RIF separation SF-50 personnel action (ICTAP only, if available), most recent SF-50 (CTAP/ICTAP), certification of expected separation, etc.) In addition, submit a copy of your current or last performance rating of record which must be at least fully successful or equivalent and submit all required documents listed above that apply to you.

8. Current or Former Land Management Employee documentation, if applicable. Visit the Forest Service’s site for required documentation.

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