Support Service Manager Job in Sigonella Sicily, Italy

Vacancy No. EUR25-200 Department Commander, Navy Installations
Salary $75,706.00 to $98,422.00 Grade 4 to 4
Perm/Temp Permanent FT/PT Full-time
Open Date 9/4/2025 Close Date 9/13/2025
Job Link Apply Online Who may apply Status Candidates
Locations:
Sigonella Sicily, Italy


Summary

This is a standard position description to be used for incumbents at the Fleet & Family Readiness (FFR) Departments, FFR Support Service Center Division (N94) of US Naval Air Station (NAS) Sigonella, Italy. The position description identifies the major duties and responsibilities of the Support Services Manager including multiple business functions in support of Fleet & Family Readiness customers.

This job is open to

Clarification from the agency

This vacancy is only open to current CNIC employees Worldwide

Duties

MAJOR DUTIES AND RESPONSIBILITIES

Incumbent provides operational management support primarily to Morale, Welfare and Recreation(MWR) and Child and Youth Programs (CYP). Incumbent performs a combination of five or more of the following types of work:

Administration: Provides liaison with installation Administrative Department for official correspondence, taskers and senior management briefs. Coordinates MWR/CYP requirements with installation managers. Develops department-wide orientation and training programs.

Acquisition: Provides oversight and guidance for both Appropriated Fund (APF) and Non-Appropriated Fund (NAF) procurement, including review of purchase requests and Government Purchase Card transactions for both local and CONUS sources. Provides advice on effective and efficient methods for the acquisition of supplies and services. Supervises installation NAP purchasing agent.

Analysis: Develops guidance for installation level programs and participates with management in personnel, facility and fiscal planning. Assists with programming, analysis, and control of personnel/funds; evaluates program staffing/funding plans and execution, identifies actual or potential problem areas. Performs continuous appraisal of utilization of departmental resources to accomplish program objectives and goals.

Human Resources/Civilian Payroll: Provides oversight and guidance for recruitment, selection, discipline, pay setting, performance awards and benefits/compensation for US and Local National NAF employees. Coordinates with local Civilian Human Resources Office for similar functions for US and Local National APP employees. Provides payroll accounting services for NAF employees.

Warehousing: Provides oversight of warehousing of APF and NAF supplies and equipment, including NAF retail inventory. Ensures completion and reconciliation of periodic inventories, controls over overages and shortages and appropriate disposition of unserviceable inventory.

Facility Management: Oversees a maintenance, repair and improvement program for all MWR and CYP facilities, sports fields, green space, courts and outdoor areas at NAS 1, NAS 2, Augusta Bay and Marinai Housing. Establishes, monitors and adjusts internal processes to identify, document and prioritize work to meet needs while staying within budget. Ensures system is responsive to emergency trouble calls. Reviews trouble calls and determines assignment to NA VFAC or MWR Maintenance Crew .

Marketing: Provides oversight and guidance for marketing support including audio-visual, print and Internet mediums to ensure use of most cost-effective methods. Also, oversees Commercial Sponsorship and Advertising programs.

Information Systems: Provides oversight and guidance for Infonnation technology support to MWR and CYP, including, but not limited to, timekeeping/point of sales/reservation systems.

Internal Review/Managers Internal Control (MIC): Provides oversight to ensure accomplishment of surprise cash counts, control of petty cash, review of Uniform Management and Funding (UFM) eligibility, MIC assessments, overage/shortage controls, fixed asset inventories, warehouse inventories, etc., in support of periodic CNIC audits. Drafts responses to local Command Evaluation and Review Office reports. Drafts installation MWR/CYP audit responses for submission to region/HQ.

Accounting/Budgeting: Provides oversight and guidance for input and review of APF and NAF accounting documentation. Implementing legal and regulatory controls over approved budgets, providing advice on effective and efficient methods to obtain and use APP and NAP to support MWR/CYP programs and activities. Prepares and issues NAF travel orders.

A variety of other personnel, acquisition, accounting, marketing, maintenance, and internal review duties and responsibilities may also be performed by the incumbent of this position, depending upon the needs of the organization, to provide support to other FPR Divisions and Branches, such a$ Housing, Fleet and Family Support Center (FFSC) and Galley.

Supervisory Duties:This position performs as a Supervisor of US and LN (APF and NAF) employees. The incumbent plans work, sets priorities and schedules work as necessary to assure effective and expeditious accomplishment of priority of work without adverse effect on regular and recurring work. Looks to improve production and quality of work. Assigns work to subordinates based on employee's capabilities, priorities and difficulty. Develops performance standards and evaluates employees' performance. Provides technical and administrative oversight, advice and instruction. Interviews candidates and recommends hiring, promotions, etc. Approves/disapproves leave. Hears and resolves employee complaints, referring serious complaints lacking resolution to higher level supervision. Takes disciplinary measure such as warnings and reprimands and recommends more serious disciplinary measure to higher supervision.

Requirements

Conditions of Employment

  • Must possess and be able to maintain a current and valid U.S. state driver's license.
  • This is a non-critical sensitive position requiring access to IT II system and/or PU.
  • Position requires employee to obtain/maintain eligibility for a Secret security clearance.
  • An Access National Agency Check Investigation (ANACI) is required via the SF86 Security Form .

Qualifications

KNOWLEDGE REQUIRED BY THE POSITION

Comprehensive and detailed knowledge and understanding of governing NAF budget and accounting policies, precedent setting decisions, procedures, pertinent laws and regulations and Installation policies to assure that budget forecasts, estimates, and services are provided in a manner consistent with applicable regulatory requirements and meets the needs of the supported customers.

Comprehensive and detailed knowledge and understanding of NAF contracting and NAF property management regulations, policies, rules and procedures to monitor internal controls, provide advice and assure NAF contracting and property management activities are accomplished in accordance with regulatory guidelines and meet mission requirements.

Extensive knowledge of business management principles, practices and techniques, and extensive and detailed knowledge of the principles and practices of the operating programs and their interrelationship in order to provide qualitative and quantitative assistance to various activities, and to recommend long-range program changes, new construction projects, and adjustments in operating programs and procedures.

Knowledge of the managerial, financial and employment plans, policies and programs of the organization and skill in projecting and anticipating organizational activity objectives and the effects of proposed changes within the programs.

Skill in analyzing policies and program data, delineating and assessing objectives, recommending strategies based on work operations, available resources, cost effectiveness, and progress or results desired.

Knowledge of Department of the Navy and Department of Defense resource management, personnel management, procurement, and logistical support systems as they relate to the direc1orate property management, property book accountability and warehousing of the APF and NAF property of the directorate.

Knowledge of a wide range of activities and services and customers' interests and needs to facilitate the development and conduct of fully satisfactory management support programs and to develop new and innovative concepts and approaches for increasing the financial stability of Fleet Readiness activities.

Knowledge of general business principles of financial planning, reporting, and of budgetary methods and processes for APF and NAF to ensure best use of resources and to plan for operating costs, major and minor constmction, renovation and capital purchases.

Skill in modifying and/or developing appropriate methods, approaches and procedures for the most effective management of division programs.

Knowledge and ability to supervise, delegate work, and accomplish mission requirements through subordinate personnel.

Extensive knowledge of administrative procedures involving correspondence, forms, files, reports, training requests, security clearances, travel orders and vouchers, calendar management systems, etc. in order to assess and ensure all directorate administrative processes are in compliance with regulatory requirements and Installation directives.

Extensive knowledge of personnel management policies and procedures involving recruitment, a wide variety of personnel actions, manpower data, classification and position management, job descriptions, training, awards, career development and performance appraisals in order to monitor and assure accuracy of personnel actions, provide advice and assistance to directorate staff, and serve as liaison between directorate and the personnel offices .

Receives general supervision from the Installation FFR (N9) Director, in terms of broadly defined work requirements, priorities, goals and objectives. Exercises full delegated authority for independently planning, organizing, managing and accomplishing all the functions assigned to this division including: management of the business and financial aspects of the MWR and CYP, property control, supply and warehousing, financial management, maintenance, marketing, information technology and NAF contracting. Work is reviewed and evaluated in terms of the quality of the services provided, timeliness, accuracy, effectiveness in achieving intended objectives, and the results obtained.

Additional information

Some positions have special requirements. Selection may be tentative pending the completion of these requirements. Applicants may be required to submit proof of education, participate in medical screening, drug testing, etc. All selections are contingent upon satisfactory employment reference checks. Employment is subject to successful National Agency Background Check. Occupants of this position must maintain the privacy of official work information and data and demonstrate the highest level of ethical conduct.

Selectees initially recruited from the United States or who are already on a Transportation Agreement may be entitled to transportation and moving costs for themselves and their family members. Household goods may be shipped and a Living Quarter Allowance (LQA), is paid to cover monthly housing and utility costs.

Applicants recruited from the United States are entitled to a tax-free Post Allowance (PA) In addition, incumbents are authorized use of the Navy Exchange, Defense Commissary and MWR programs. Additional information will be provided upon selection.

For useful information concerning living and working in Signella Italy, please consult https://cnreurafcent.cnic.navy.mil/Installations/NAS-Sigonella/.

The Department of Navy (DON) is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, sex, national origin, age, disability, marital status, political affiliation, sexual orientation, genetic information or any other non-merit factor. The DON provides reasonable accommodation to applicants with disabilities. Applicants with disabilities who believe they require reasonable accommodation should call 011-39-081-568-5612 or e-mail their request to usn.naples.cnr-eurafcentnpl-it.mbx.n9-naf-human-resources@us.navy.mil to ensure proper consideration. The decision to grant an accommodation will be made on a case-by-case basis

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement.

Resumes will be rated based on the information provided to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements.

Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume.

The selecting official may choose to conduct interviews.

ONLY THE MOST HIGHLY QUALIFIED CANDIDATES WILL BE REFERRED. IF MANAGEMENT DOES NOT WISH TO SELECT A HIGHLY QUALIFIED CANDIDATE, THEY MAY REQUEST A REFERRAL LIST INCLUDING WELL OR QUALIFIED APPLICANTS.

Required Documents

The following documents are required at the time of application:

  • Resume that includes relevant work experience with start/end dates stated in month/year, description of duties and salary, as well as any applicable education and contact information.
  • For current or previous Federal employees, the resume should also include the Pay Plan, Series and Grade for each work experience entry.
  • Attach proof of education (transcripts, certifications, degree, etc.).
  • If you are a current or previous Federal employees, attach a copy of your most recent SF-50 or agency notification of personnel action form that provides current position, grade level, and duty location.
  • If you are a veteran claiming Veterans Priority Consideration, attach your DD-214 "Certificate of Release or Discharge from Active Duty," showing all dates of service, receipt of medals and campaign badges, as well as character of service (Honorable, General, etc.). The member 4 copy of your DD-214, "Certificate of Release or Discharge from Active Duty," is preferable.
If currently residing in local area, you must provide:
  • Claiming Family Member Preference? Attached legible copy of sponsor's PCS orders.
  • Claiming Military Spouse Preference? Attached legible copy of sponsor's orders.
  • Copy of U.S. Government no-fee passport showing picture, passport number, expiration date; and visa page
  • Copy of Sojourner's Permit (or receipt of application)

NOTE: Failure to provide the required documents may impact eligibility, qualifications determination.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=ApplicantTo verify or check the status of your application, log into your USAJobs account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/statusDON is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. The DON provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodation(s) should email their request to NAFPERSONNEL@EU.NAVY.MIL to ensure proper consideration is given.It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.

Agency contact information

CNRE NAF HRO
Address
NAS Sigonella
PSC 824 Box 19
FPO, AE 09623-0001
US

Next steps

Please ensure that your submission contains all the information requested in the vacancy announcement .

If your submission does not provide all the information requested on this form and in the job vacancy announcement, you may lose consideration for the job.

Using the required qualifications of the position, a standardized rating and ranking criteria of knowledge, skills, and abilities will be used to screen and assess each application.

If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.

Please notify us if your contact information changes after the closing date of the announcement.

Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., Spam Blocker, etc.), you may not receive important communication that could affect your consideration for this position.


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.


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