Support Services Manager

Department of the Navy

Commander, Navy Installations Command

Joint Service Activity, The New Sanno Hotel

Summary

This position is located at the U.S. Naval Joint Services Activity (USNAVJOINTSERV ACT), The New Sanno, Tokyo, Japan, Commander, Navy Region Japan (CNRJ). This position describes the various duties and responsibilities of a Support Services Manager including multiple business functions in support of various internal and external customers.

Joint Service Activity, The New Sanno Hotel

This job is open to

Internal to an agency

Current federal employees of the hiring agency that posted the job announcement.

Clarification from the agency

Who May Apply: SOFA sponsored applicants (Military Spouse Preference, Family Member Preference, and current CNRJ NAF employees) within the local commuting area.

Duties

Management and Supervision

Supervises a staff composed of multinational and multilingual employees covering various support duties to include finance (plus Payroll/Cash & Banking), IHA personnel, IT, marketing, contracted services/concessionaire and administration.
Aligns USNJS The New Sanno's support function with CNIC and CNRJ priorities, goals and objectives.
Manages a full service hotel "back of house" business support team.
Plans work, sets priorities and schedules work as necessary to ensure effective and expeditious accomplishment of priority work without adverse effect on regular and recurring work.
Provides oversight and guidance for recruitment, selection, discipline, pay setting, performance awards and benefits/compensation for U.S. and Local National employees.
Establishes procedures to improve production and quality of work.
Develops Hotel-wide orientation and training programs.
Assigns work to subordinates based on employee's capabilities, priorities and difficulty.
Develops performance standards and evaluates employee's performance.
Provides technical and administrative oversight, advice and instruction.
Interviews candidates and recommends hiring, promotions, etc.
Hears and resolves employee complaints, referring serious complaints lacking resolution to higher-level supervision.
Takes disciplinary measures such as warnings and reprimands and recommends more serious disciplinary measures to higher supervision.
Identifies and arranges for employee development and training requirements.
Supports and promotes all aspects of the Equal Employment Opportunity Program as directed by applicable laws and regulations and communicates support to employees. All employees are assured of receiving equal consideration in determining qualifications, selections, promotions, training, details, discipline and awards.
Manages an aligned, engaged, and high-performing team through leading by example and developing and executing a mission aligned vision for the organization.
Creates a positive, safe work environment that allows employees to excel.

Program Management

Provides operational management support primarily to various Hotel and CNIC business functions.
Acts as the principal advisor to the General Manager (GM) in all aspects of support services management, and acts in his/her behalf performing these functions during absence.
Acts as USNJS The New Sanno's representative, under the General Manager to CNRJ N94 Support Services Offices.
Seeks oversight and guidance from CNRJ NAF IT for unique software and hardware components including program point of sales/management information systems/reservation, in cooperation with CNRJ Information Technology (IT) and DoD system protocol, systems/timekeeping/SAP and Network.
Coordinates with CNRJ Finance on all matters relating to accounting and payroll management.
Coordinates with CNRJ Procurement on all contracting and purchasing matters.
Seeks guidance from CNRJ NAF HR on all personnel management matters.
Coordinates with region digital marketing on all marketing initiatives.
Coordinates with CNRJ Office of Civilian Human Resources (OCHR), Labor Management Office on IHA matters.
Provides oversight and monitors execution of comprehensive internal review plan, in support of periodic audits, assessments and submissions.
Develops guidance and performs continuous appraisal of utilization of departmental resources to accomplish program objectives and goals.
Builds and maintains strong working relationships with hotel management team while embedding a strong and prudent financial management culture.
Provides oversight of priorities and plans to monitor expenses, enhance security and optimize systems and services.
Ensures compliance and responsiveness in relations to DoD/Navy/N9 programs and hardware.
Interacts with and is supported by CNRJ staff on a variety of topics (e.g., United States Government (USG) and Government of Japan (GOJ) policy agreements such as the Labor Cost Sharing and Utilities Cost sharing programs; appropriated fund management; Nonappropriated Funds Instrumentalities (NAFI) policy and programming; inter-service support agreements; legal services; and general oversight).

Requirements

Conditions of employment

Must be able to successfully complete and maintain a SECRET equivalent investigation (T3) with favorable adjudication.
Position is Emergency Essential, incumbent is a key member of the Emergency Operating Committee.
Must be a licensed driver (or obtain within 90 days) and able to obtain a government driver's license.
Must be a U.S. citizen or national.

Qualifications

KNOWLEDGE REQUIRED BY THE POSITION

Knowledge and understanding of governing Navy and NAF support policies, precedent setting decisions, procedures, pertinent laws and regulations, and installation policies to ensure forecasts, estimates, and services are provided in a manner consistent with applicable regulatory requirements and meets the needs of supported customers.
Knowledge and understanding of NAF contracting and NAF property management regulations, policies, rules and procedures to monitor internal controls, provide advice and ensure NAF contracting and property management activities are accomplished in accordance with regulatory guidelines and meets mission requirements.
Knowledge of business management principles, practices and techniques, and knowledge of the principles and practices of the operating programs and the interrelationships in order to provide qualitative and quantitative assistance to various activities, and to recommend long-range program changes, new construction projects, and adjustments in operating programs and procedures.
Knowledge of the managerial, business and employment plans, policies, and programs of the organization and skill in projecting and anticipating organizational activity objectives and the effects of proposed changes within the programs.
Knowledge of HR management policies, procedures and requirements involving recruitment; specific in this IHA/MLC environment. A wide variety of personnel actions; manpower data; classification; position management; job descriptions; training; awards; career development; and performance appraisals in order to monitor and ensure accuracy of personnel actions, provide advice and assistance to directorate staff, and serve as liaison between the directorate and the personnel offices.
Skill in analyzing policies and program data, delineating, and assessing objectives, recommending strategies based on work operations, available resources, cost effectiveness, and progress or results desired.
Knowledge of a wide range of activities and services and of customers' interests and needs to facilitate the development and conduct of fully satisfactory management support programs and to develop new and innovative concepts and approaches for increasing the financial stability of activities.
Knowledge of general business principles and of budgetary methods and processes to ensure best use of resources and to plan for operating costs, major and minor construction, renovation and capital purchases.
Skill in modifying and or developing appropriate methods, approaches, and procedures for the most effective management of division programs.
Knowledge and ability to supervise, delegate work, and accomplish mission requirements through subordinate personnel.

Education

When education is a basic requirement for the position, or when substituting education for experience, applicants MUST submit a copy of high school transcripts, college transcript, or a list of courses, which includes grades earned, completion dates, and quarter, and/or semester hours earned as part of the application package.

Foreign education must include evidence that it is comparable to education received at accredited educational institutions in the United States.

Transcripts from foreign colleges must be evaluated for U.S. equivalency in order to be considered. Applicants are responsible to obtain and submit proof of creditability of education as evaluated by a credentialing agency, which is a private U.S. organization.

Credential evaluations are not free and applicants are responsible for the cost of the selected service.

All substitutions of education for experience will be made in accordance with OPM approved qualification standards.

To receive consideration for a non-related degree or eligibility based on a combination of education AND experience, a college transcript is required.

All transcripts MUST show students name and the name of the awarding university or educational institution, degree type, awarded/conferred date, and the field of study.

*If your degree has not been awarded/conferred, you must provide a copy of your HS Diploma or equivalent along with transcript(s).

Only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education are acceptable to meet positive education requirements or to substitute education for experience.

For additional information, please go to the Office of Personnel Management (OPM) and the U.S. Department of Education websites at http://www.opm.gov/qualifications and http://www.ed.gov/admins/finaid/accred/index.html

Additional information

Salary is dependent on experience and/or education.
Some positions have special requirements.
Selectee may be required to complete a one (1) year probationary period.
Participation in Direct Deposit/Electronic Fund Transfer within the first 30 days of employment is required.
We utilize E-Verify to confirm selectee's eligibility to work in the United States.
This announcement may be used to fill additional vacancies within 60 days of issuance of selection certificate.
For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a government-issued Travel Card for official government travel purposes.

Executive Order 12564 requires a federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Installations Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service.

Employees (and their family members) who require medical or dental care in Japan may experience severe limitations accessing medical care both on the military installation and the local economy, and also could incur costly medical expenses. Access for civilian employees and their families to military medical and dental treatment facilities is on a space-available and reimbursable basis only.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Review our benefits

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application will be screened for the following minimum qualifications:

1 year of specialized experience in related to the work of the position to be filled, such as business management, hospitality, and finance. OR
A Ph.D. OR
3 full years of progressively higher-level education leading to such a degree in business management, or related field such as human resources, information technology, or finance.

Applicants who meet the minimum qualifications will be further evaluated for years of experience in the following categories:

Leadership with the Navy or FFR Stakeholders or customers.
Diverse/overseas environments and organizations.
Experience in hotels and/or hospitality.
Business trends and innovation.
Executing budgets.
Managing various teams, HR, and development.
Compliance of operational processes and procedures.

Required Documents

The following documents are required at the time of application:

Resume: Your resume may NOT exceed two pages, and the font size should not be smaller than 10 pts. You will not be considered for this vacancy if your resume is illegible/unreadable

If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation.

Proof of SOFA sponsorship: provide a copy of PCS orders and Family Entry Approval (Military) or Sponsor's Letter of Employment (Civilian)

If claiming Military Spouse or Family Member Preference: provide a copy of PCS orders and Family Entry Approval (Military) or Sponsor's Letter of Employment (Civilian) AND a copy of marriage certificate

If claiming Veteran's Preference: provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.).

If a current or former Federal Employee: provide a copy of your most recent Personnel Action Report (PAR) or SF-50.

Proof of education/training: provide a copy of your awarded/conferred college transcript(s) if claiming education consideration

If you are an Enlisted Active Duty Member: provide an approval letter from your command/special Request Chit [This line is for flex positions only]

Note: Applications missing any required document(s) will not be eligible for consideration.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above. When building or uploading your resume, please note there is a two-page limit. The system will restrict any attempts to submit a longer document.

The complete application package must be submitted by 11:59 PM (EST) on 11/12/2026 to receive consideration.

To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.

It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.

Additional information on how to complete the online application process and submit your online application may be found on https://help.usastaffing.gov/Apply/index.php?title=Applicant

To verify or check the status of your application, log into your USAJobs account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status

DON is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. The DON provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodation(s) should email their request to usn.ncr.cnicwashingtondc.mbx.naf-hrinquiries@us.navy.mil to ensure proper consideration is given.

Agency contact information

CNRJ NAF Human Resources

Phone: 81-468-16-5446
Email: FFR_NAFRecruitment@us.navy.mil

Address: Joint Service Activity, The New Sanno Hotel
CNRJ NAF HRO (N941)
PSC 473 Box 12
FPO, AP 96349-0001
US

Next steps

Using the required qualifications of the position, a standardized rating and ranking criteria of knowledge, skills, and abilities will be used to screen and assess each application.

If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.

Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., Spam Blocker, etc.), you may not receive important communication that could affect your consideration for this position

Support Services Manager Job in Tokyo, Japan