Support Services Specialist

• Duties listed are at the full performance level, GS-06.
• Track budget expenses for a unit or organization.
• Monitor the daily functions of a front desk to assure optimum operation.
• Perform administrative and/or human resources management functions for a unit.
• Lead by example to provide exceptional customer service for both internal and external customers.
• Respond to all staff administrative requests in a professional, pleasant, and timely manner.
• Prepare, control, coordinate, and/or assemble information for procurement actions.
• Use a company credit card to order and/or purchase goods, supplies and/or services.
• Use various software/database applications for organizational tracking and/or reporting purposes.
• Provide office support through the use of software and automated equipment (i.e., word processing, electronic communications, spreadsheets, graphics, and/or databases).
• Prepare and/or process correspondence, reports, and/or forms that affect the work of an organization.
• Performs supervisory duties 20% or less of the time.

Conditions of employment

• Must be a U.S. Citizen or National.
• Males born after 12-31-59 must be registered for Selective Service or exempt.
• Subject to satisfactory adjudication of background investigation and/or fingerprint check.
• Per Public Law 104-134 all Federal employees are required to have federal payments made by direct deposit to their financial institution.
• Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit E-Verify.
• As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

In order to qualify, you must meet the eligibility and qualifications requirements as defined below by the closing date of the announcement. For more information on the qualifications for this position, visit the Office of Personnel Management's General Schedule Qualification Standards.

Your application and resume must clearly show that you possess the experience requirements. Transcripts must be provided for qualifications based on education. Provide course descriptions as necessary.

Specialized Experience Requirement:
For the GS-05 level: Applicants must have three years of progressively responsible general experience, one year of which was equivalent to at the least the GS-04 level. General experience is experience that involved dealing with others in person-to-person work situations, in obtaining and providing a variety of services for an organization, or other work that demonstrated the ability to perform successfully the work of the position to be filled. Examples of work experience that meet this requirement include: Accurately typing correspondence, reports, or similar materials from handwritten or electronic drafts using word processing software; ensuring correct grammar, spelling, capitalization, punctuation, and appropriate format; using database or spreadsheet software to enter, revise, sort, calculate, or retrieve data for standard reports; accurately and promptly transmitting and receiving documents and messages electronically; reading, routing, and processing incoming correspondence and materials in accordance with established procedures.

OR

Successful completion of a full 4-year course of study in any field leading to a bachelor's degree.

OR

A combination of successfully completed post-high school education (in excess of the first 60 semester hours) and experience. The education must have been obtained in an accredited business, secretarial or technical school, junior college, college, or university.

For the GS-06 level: Applicants must have one year of specialized experience equivalent to at least the GS-05 grade level. Specialized experience is defined as meeting one or more of the following: Compiling and organizing monthly expenditure information for routine budget reporting; reviewing correspondence or documents for grammatical accuracy, correct formatting, and adherence to established guidelines; purchasing routine supplies or special-order items, including reconciling purchases in an electronic database; monitoring inventory levels and determining when supplies need replenishment.

OR

One full year (18 semester/27 quarter hours) of successfully completed graduate level coursework that is directly related to the work of the position (such as Business or Public Administration, or other administrative or management fields related to the position being filled). The education was obtained in an accredited college or university.

OR

A combination of graduate level education (such as Business or Public Administration, or other administrative or management fields related to the position being filled) that is directly related to the work of the position and specialized experience. The education was obtained in an accredited college or university.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated in accordance with the category rating procedure as defined in the USDA Demonstration Project Plan. Applicants who meet the basic minimum qualification requirements established for the position will be placed in the Eligible category. You will be further evaluated against criteria for placement in the Quality category. This evaluation is based on the level of your experience, education, and/or training as determined by your responses to the Assessment Questionnaire. Individuals with veterans' preference are listed ahead of applicants who do not have veterans' preference within each category.

Accomplishment Record Review: If you are found minimally qualified, a rating panel will review your resume and Accomplishment Record narratives.

To view the application form, visit: https://apply.usastaffing.gov/ViewQuestionnaire/13049973

The following documents are required for your applicant package to be complete. Encrypted documents will not be accepted. Failure to submit required, legible documents may result in loss of consideration.

• Resume that includes: Personal Information: name, address, contact information; Education; Work Experience related to this position as described in the major duties including work schedule, hours worked per week, dates of employment; title, series, grade (if applicable); other qualifications. Resume cannot exceed 2 pages.
• If education is required or you are using education to qualify, you must submit a copy of your college transcripts. An unofficial copy is sufficient with the application if it includes your name and the necessary course information; however, if you are selected, you will be required to submit official transcripts prior to entering on duty. Education must have been successfully obtained from an accredited school, college or university. If any education was completed at a foreign institute, you must submit with your application evidence that the institute was appropriately accredited by an accrediting body recognized by the U.S. Department of Education as equivalent to U.S. education standards. There are private organizations that specialize in this evaluation and a fee is normally associated with this service. For a list of private organizations that evaluate education, visit the NACES website. All transcripts must be in English or include an English translation.
• If claiming veteran's preference, you must submit a DD214, Certificate of Release from Active Duty, which shows dates of service and discharge under honorable conditions. If currently on active duty you must submit a certification of expected discharge or release from active duty service under honorable conditions not later than 120 days after the date the certification is submitted. Veteran's preference must be verified prior to appointment. Without this documentation, you will not receive veteran's preference and your application will be evaluated based on the material(s) submitted.
• If claiming 10-point veteran's preference you must provide the DD214 or certification requirements (see above bullet), plus the proof of entitlement of this preference as listed on the SF-15 Application for 10-point Veterans' Preference. The SF-15 should be included but is not required. Failure to submit these documents could result in the determination that there is insufficient documentation to support your claim for 10-point preference. For more information on veterans' preference visit FedsHireVets.
• Surplus or displaced employees eligible for CTAP, RPL, or ICTAP priority must provide: proof of eligibility (RIF separation notice, notice of proposed removal for declining a transfer of function or directed reassignment to another commuting area, notice of disability annuity termination), SF-50 documenting separation (as applicable), current performance appraisal with rating of at least "Fully Successful" or equivalent, and your most recent SF-50 noting position, grade level, and duty location with your application per 5 CFR 330.

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