Clarification from the agency

This vacancy is open ONLY to current, permanent (career/career conditional) employees of the Phoenix VBA Regional Office and current/former VA employees who are CTAP eligible. For purposes of this job announcement, Fiduciary Hub bargaining unit employees in the commuting area are considered facility employees.

The Support Services Supervisor will work as a member of the Support Services Division (SSD) at the Regional Office (RO) and serves as the supervisor of administrative operations.

Specific duties include:

• Administers administration programs that include records management, property management, supply, procurement, and vehicle fleet management.
• Serves as a subject matter expert on all aspects of administrative activities.
• Provides management and operating officials advice and assistance on all administrative matters.
• With division and station management, assists in the development and execution of the station's annual General Operating Expenses and Minor Construction budget.
• Develops and implements administrative management policies.
• Directs operation of the central mailroom including direction of the general workflow of written communications for the RO.
• Directs procurement, storage, and distribution of all forms and publications to the RO, service organizations, etc. and ensures compliance with RO and VA Central Office directives.
• Responsible for administration of station motor pool of GSA vehicles in accordance with applicable directives and ensures maximum utilization and maintenance of assigned vehicles.
• Ensures surveillance, evaluation, and planning to ensure efficient utilization of facilities and works with appropriate entities for acquisitions, maintenance, and improvements.
• Administers the Personal Identity Verification system.
• Supervises administrative employees.
• Determines training needs of staff.
• Advises, counsels, and instructs subordinate employees on work and administrative matters.
• Interviews and selects candidates for vacant positions.
• Coordinates building security with GSA building management, Federal Protective Services, VA Police, etc. to include investigating security violations, furnishing studies, analyses and reports related to security.
• Exercises control over the day-to-day operations of services, functions, and processes as it relates to safety and continuity of operations.

Promotion Potential: This position is at the full performance level.
Work Schedule: Full-time, Monday through Friday, 7:30 a.m.-4:00 p.m.
Compressed/Flexible: N/A
Telework: Yes, as determined by agency policy
Virtual: This is not a virtual position.
Position Description/PD#: Support Services Supervisor; PD# 399680
Relocation/Recruitment Incentives: Not authorized
Financial Disclosure Report: Not Required

Conditions of employment

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the Agency;
• whether your continued employment would advance organizational goals of the Agency or the Government; and
• whether your continued employment would advance the efficiency of Federal service.

Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Additional Conditions of Employment are as follows:

• You must be a U.S. Citizen to apply for this job.
• Selective Service Registration is required for males born after 12/31/1959.
• Subject to background/security investigation.
• Applicants must submit complete application packet before job closes. Required and accepted documents include resume and any other eligibility supporting documentation, (i.e. education, military service, and prior federal service SF-50's).
• Selected applicants will be required to complete an online onboarding process.
• If you receive a conditional offer of employment you will be required to complete an Optional Form-306 Declaration for Federal Appointment (OF-306).
• REAL ID Compliant Identification - Offices will no longer be able to validate Driver's licenses or state-issued (ID) cards that aren't REAL ID compliant. REAL IDs are required if you plan to use as a primary identification for I-9 purposes.
• All federal employees are required to have federal salary payments made by direct deposit to a financial institution of their choice.
• You may be required to serve a one year Supervisory Probationary Period.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement:05/22/2026.

TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements.

• For a GS-13 position you must have served 52 weeks at the GS-12 level.

The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Specialized Experience:
To qualify at the GS-13 Grade Level: You must have one year of specialized experience equivalent to the GS-12 level. Specialized experience is demonstrated by having performed duties related to administrative functions which include planning, directing, and coordinating supportive services of an organization. Examples of specialized experience include:

• Experience in facility/maintenance projects such as renovation of existing space, relocation of a team and/or office, facility improvements, workspace adjustments, minor construction, etc.
• Experience in administering government regulations relating to environmental, health, safety, and/or security standards.
• Experience in one or more supportive services of an organization such as records management, property management, inventory of supplies and/or equipment, vehicle management, mail distribution, etc.

Education Substitution: Applicants may not substitute education for the experience at the GS-13 level.

Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week.

Physical Requirements: This position is primarily sedentary with some walking, standing, bending, stooping and carrying of lightweight items (i.e. folders, claims files). This position requires mental rather than physical exertion.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position.

You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):

• Configuration Management
• Influencing and Negotiating
• Partnering
• Administration and Management
• Planning and Evaluating
• Manages Human Resources
• Manages Resources

If you are best qualified, you may be referred to the hiring manager for consideration and may be contacted for an interview. As a part of the interview process, additional selection criteria may be administered by the hiring manager.

In order to be considered for this position, you must complete all required steps in the process. In addition to the application and application questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.

Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration.

To apply for this position, you must provide a complete Application Package to include the documents detailed below.
Failure to submit the required documents may result in your application being considered incomplete and you being deemed ineligible. It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. We will not request additional documentation or accept late or missing documents after the announcement has closed.

• Resume, limited to 2 pages, detailing specialized experience and competencies as they relate to this position.
  • For each position in your resume, you must specify the start and end dates (month/year) and a description of duties. If the position was Federal, you should also indicate the grade level. Resumes containing a general summary of all positions held, not specifying start/end dates, and/or not including documentation supporting Federal grade level(s) are insufficient to determine basic qualifications.
• Your most recent NON-AWARD SF-50. The SF-50 must indicate proof of status and should identify your position title, series, grade, step, salary, tenure and type of service (Competitive or Excepted).
• Your SF-50 reflecting when you entered your highest grade (e.g. Promotion, Appointment, etc.) in order to verify time-in-grade requirements.
• Transcript if you are using education to qualify.
  • Your transcript must show coursework and the total number of credits earned to include graduation date and degree. A diploma is NOT sufficient to determine qualifications.

Additional Documents accepted:

• Most recent Performance Appraisal (VA Form 0750)
• Award SF-50s
• CTAP documentation - RIF notice, SF-50 showing VA employee, and performance appraisal

Please use this checklist to make sure you have included all documents required for your application. You will not be contacted for additional information.

SF-50, Notification of Personnel Action (if applicable for Time in Grade and/or Eligibility):

• Most recent SF-50 if you are a current or former Federal employee
• An SF-50 showing your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade
• Award SF-50's do not provide sufficient information and will not be accepted for the purpose of verifying time-in-grade.
• Examples of appropriate SF-50's include:
  • Within grade increases at the highest grade held; or
  • Promotions with an effective date more than one year old; or
  • SF-50's at the highest grade held with an effective date more than one year old.

Next steps