• Performs professional work related to the functionality and administration of application for the court's Case Management/Electronic Case Files System (CM/ECF-NextGen), as well as other national and locally developed applications.
• Performs content updates as requested to various internal and external websites.
• Addresses support calls from the information technology (IT) help desk.
• Prepares written documentation for users and IT staff that is clear and effective.
• Provides support for user applications, such as Microsoft Windows, Microsoft Office (Office 365), Adobe Acrobat, and computer hardware and software to all court units.
• Assists in hardware/software installs, updates, and decommissioning.
• Provides IP phone and voicemail administration and support.
• Provides courtroom A/V support which includes video conferencing, and IP telephony systems.
• Carries a court-issued cell phone and is available to respond to customer issues.
• Trains users on local and national applications.
• Performs other related duties, as assigned.

Conditions of employment

• Applicants must be U.S. citizens or lawful permanent residents seeking U.S. citizenship.
• Employees are required to use electronic funds transfer for payroll deposit.
• This is a high-sensitive position within the Judiciary. Employment will be considered provisional pending successful completion of an OPM background investigation and credit check and a favorable suitability determination. Investigative updates are required every five years.

Qualifications

Qualification Requirements
A minimum of two years of experience with troubleshooting, repairing, and installing IT hardware and software. Ability to travel as needed. Ability to lift and move equipment up to 50 pounds is required.

Preferred Qualifications/Court Preferred Skills

• An associate degree or higher from an accredited college or university in CS, MIS, or other relevant field of study.
• Knowledge of and skill in using current information technology applications.
• Knowledge of Drupal and SharePoint Administration.
• Knowledge of court operations and its national applications such as CM/ECF, CEO and JMS.
• Knowledge of operating systems Linux, Microsoft Windows Server and iOS.
• Knowledge of relational databases and SQL.
• Skill in training and/or instructing court personnel in relevant hardware and software programs.
• Ability to communicate technical information effectively (orally and in writing) to IT Staff and end users.
• Excellent organizational, verbal, and written communication skills. Many user interactions are with remote users with varying technological skills.
• Ability to work independently and/or with minimal supervision.
• Ability to exercise good judgment regarding proper business attire.
• Ability to comply with the Code of Conduct for Judiciary Employees and court confidentiality requirements.

Specialized Experience
Progressively responsible experience that involved Linux server and database administration, perl/Java programing and SQL query building.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

We will review your resume and supporting documents to ensure you meet the basic qualification requirements. We will evaluate each applicant who meets the basic qualifications on the information provided and evaluate your relevant professional, educational, and work experiences as it relates to fundamental competencies, identified in the Qualifications section above, required for this position.

• Cover Letter;
• Resume; and
• AO78 Application for Judicial Branch Federal Employment (found at https://www.nywd.uscourts.gov/sites/nywd/files/AO78with78B.pdf)

See 'How to Apply' for instructions.

Next steps