• Manage and oversee the court's network infrastructure - includes planning, installation, management and support of routers, switches, firewalls, and controllers.
• Serve as the primary point of escalation for complex technical issues from the helpdesk and desktop teams.
• Monitor and manage the team's ticket queue via email to ensure timely resolution and adherence to SLAs.
• Oversee the imaging, deployment, maintenance, and inventory management of all desktop/laptop hardware, software, and peripherals.
• Coordinate with Network, Systems, and Security teams for major incidents or changes affecting end-users.
• Provide technical expertise as a team member in the development and operational support of the court's systems and services, assist with routine problems; problems that are not quickly resolved are escalated to the Assistant Systems Manager.
• Develop specific systems features to satisfy local court unit needs. Make adaptations to national systems or plan, develop and or acquire specific systems for the U.S. District Court, when needed.
• Monitor versions of systems to ensure continuity throughout the court.
• Administer and maintain web access. Provide guidance and assistance to users on applications such as Office 365 apps and other Court systems.
• Administer and maintain end user accounts and provide end user training as required.
• Manage Microsoft Active Directory on a Windows Server platform. Administer and maintain network end-user accounts and access rights.
• Create and run reports. Install upgrades or new or revised off-the shelf/desktop releases. Set up, configure, install, and document hardware and software.
• Provide support for mobile computing devices and remote access. Confirm that back-ups are run.
• Establish and maintain system operating procedures, protocols, data security, backup plans, and user permissions.
• Develop and maintain local court technical documentation for administered systems.
• Monitor day-to-day operations of the equipment and systems and provide systems backups and verify the validity of data.
• Maintain contact with other information technology court personnel at different locations and levels for the purpose of keeping abreast of developments, techniques, and user programs.
• Design, test, and deploy new or enhanced servers including resident software services.
• Support the court's current LAN/WAN network environment and integration into future unified communications networking systems.
• Perform other related duties as required.

Conditions of employment

Applicants must be U.S. citizens or lawful permanent residents seeking U.S. citizenship. In order to be compensated with appropriated funds for a position within the continental United States, applicants must be: (1) U.S. citizen, (2) Lawful permanent resident (i.e., green card holder) who is seeking citizenship as outlined in 8 U.S.C. §1324b(a)(3)(B). Note: Some noncitizen applicants who are permanent residents may not yet be eligible to apply for citizenship at the time they begin. Such individuals may still lawfully be employed if they provide an affidavit indicating that they intend to apply for citizenship when they become eligible to do so.

The successful candidate for this position is subject to a background check.

This position is subject to mandatory electronic funds transfer for payment of net pay.

All employees, interns and volunteers are required to adhere to the Code of Conduct for Judicial Employees available for public review on the USCourts.gov website.

Qualifications

To qualify for the CL-28 level, the applicant must have two years of specialized experience, or completion of a master's degree or two years of graduate study (27 semester or 54 quarter hours) in an accredited university in business or public administration, political science, criminal justice, law, or other fields closely related to the subject matter of the position.

To qualify for the CL-29 level, you must have two years of specialized experience.

SPECIALIZED EXPERIENCE:
Progressively responsible experience that is in, or closely related to, the work of the position that has provided the knowledge, skills, and abilities to successfully perform the duties of the position. Incumbent must have specialized experience in the following:

• Communicating technical information effectively (orally and in writing) to end users in a manner that they comprehend.
• Using the latest available electronic technology and hardware and software programs.
• Implementing, operating, and documenting information technology systems considering both hardware and software issues.
• Performing software and hardware maintenance and troubleshooting.
• Demonstrated ability to work with a variety of automated systems.
• Ability to communicate effectively and respectfully with customers at all levels, providing superior customer service and resolving difficulties while complying with regulations, rules, and procedures.
• Exhibiting dependability, accountability and commitment.
• Displaying professionalism, confidentiality, high integrity, and sound ethics and judgement.
• Exhibiting excellent organizational skills and experience handling multiple tasks at once.

*Specialized experience attained outside the Federal Judiciary may be creditable, but that experience must be documented on Form A.O. 78 to be evaluated.

PREFERRED KNOWLEDGE, SKILLS AND ABILITIES:

• Court Operations: Knowledge of or the ability to learn court operations, functions, and organizational structure.
• Information Technology, Security and Automation: Knowledge and some experience in the theories, principles, practices and techniques of network administration and security, IT networks, network traffic, computer hardware and software, and data communications. Ability to identify security risk. Some knowledge of anti-malware and endpoint security controls. Thorough understanding of IT policies and procedures.
• Judgment and Ethics: Ability to consistently demonstrate sound ethics and judgment, maintain court confidentiality and security requirements, and comply with the Code of Conduct for Judicial Employees.
• Written and Oral Communication: Must have excellent interpersonal skills and the ability to effectively communicate (orally and in writing) to individuals and groups to provide information, exceptional customer service and resolve difficulties while complying with regulations, rules, and procedures. Skill in translating and documenting technical terms into non-technical language. Skill in training non-automation personnel in automation techniques and processes. Ability to provide and exchange accurate and timely information with individuals within and outside the court.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Applicants will also be evaluated based on their application and interview.

• Cover letter
• Resume
• AO78 Application for Federal Employment

Next steps