TOUR GUIDE, NF-02/RFT, CAMP FOSTER

Clarification from the agency

Open to Public

NONAPPROPRIATED FUND POSITION DESCRIPTION

JOB TITLE:     Tour Guide

JOB SERIES:   0090                                                             PAY LEVEL:            NF-02

The position is located within the MCCS Tours+ Office which provides a comprehensive and versatile tours program for military personnel and their dependents, to include customizing for the Marine Unit Deployment Program on Okinawa. The tours offered encompass local and international tours, e.g., Okinawa Battle Sites, Expo Park, Pineapple Park, Shuri Castle, Peace Park, Ie Island, Ishigaki Island, Tokyo Disneyland and, Mt. Fuji, Osaka, and Kyoto to include Asian countries such as South Korea, Australia, Singapore, Vietnam and Thailand.

DUTIES AND RESPONSIBILITIES:

Tour Operations: Independently plans and conducts a wide variety of local and international tours ranging from short excursions to extended trips for groups of up to 50 people. Delivers engaging presentations covering local history, facts, cultural insights, and points of interest. Answers inquiries courteously, exercising sound judgment when framing responses. Maintains tour schedules, enforces safety regulations, and ensures the well-being of all participants.

Guest Support & Navigation: Assists guests with public transportation ticketing, train navigation, hotel check-ins, and local etiquette. Translates conversations and provides cultural background to help guests navigate local facilities respectfully.

Community Outreach & Events: Packages and presents information about Tours+ at Newcomer Orientations, briefings, and club functions. Coordinates and operates the Tours+ promotional booth at major festivals and special events.

Administrative & Desk Support: Provides front-desk coverage and administrative assistance during non-tour periods or as operational needs arise. Delivers exceptional customer service to walk-in and telephone patrons, assists with registrations, handles inquiries, and resolves customer complaints with tact and diplomacy (escalating complex issues to management when necessary).

Logistics & Preparation: Research routes, road conditions, parking availability, and site information prior to trips. Assists the Tours+ Coordinator in preparing tour packages and scheduling offerings based on demand, costs, and availability. May operate vehicles (up to a 10-passenger van) to transport groups.

Program Improvement & Support: Recommends operational and policy improvements to the Tours+ Manager. Assists in training new or junior tour guides as assigned.

Work Schedule Requirement: Must be available to work weekends, holidays, evening shifts, and participate in overseas travel as tour schedules dictate.

Customer Service & EEO/Safety Standards: Provides World-Class Customer Service with an emphasis on courtesy and problem-solving. Strict adherence to workplace safety regulations, mishap reporting, Equal Employment Opportunity (EEO) principles, and the prevention of sexual harassment is required.

Performs other duties as assigned.

Conditions of employment

• See Duties and Qualifications

EVALUATIONS:

Qualifications

BASIC REQUIREMENTS:
1.    Must be able to accommodate a flexible work schedule, with a strong requirement to work weekends (Saturdays and Sundays) and holidays when tours are scheduled, as well as night shifts and overseas travel.

2.    Must be at least 18 years old AND have graduated from high school or been awarded a certificate equivalent to graduating from high school;
OR
Have completed a formal vocational training program;  
OR
Have received a statement from school authorities agreeing with preference for employment rather than continuing education.
(Valid documentation will be required upon hire.)

3.    Must be able to perform prolonged standing, walking, reaching, and lifting of objects weighing light to moderate independently.

4.    Must be able to possess CPR certification.

5.    A valid Government Owned Vehicle (GOV) operator¿s permit is required for the performance of duties for this position. Inability to obtain or maintain appropriate GOV licensing may result in termination for lack of qualifications. The incumbent is required to obtain required GOV licenses within 30 days of hire.

6.    Preferably be able to communicate in Japanese both orally and in writing.

QUALIFICATION REQUIREMENTS:
1.    Knowledge of the techniques to plan and conduct a variety of tours.

2.    Knowledge and experience of local points of interest and up-to-date attractions.

3.    Knowledge and experience in public relations and the relationship of the military and local civilian community.

4.    A strong background in public speaking.

5.    Skills and knowledge in Microsoft Programs such as Word, Excel, Access, Outlook, and PowerPoint.

6.    Ability to remain neutral in avoiding conflicts and be skilled in exercising diplomacy.

7.    Skills in leading a diversity of type of participants and ability to handle situations such as disorder or accidents.

This activity is a Drug-free workplace.  The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated.  Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce.
 

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application/resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. This vacancy will be filled by the best qualified applicant as determined by the selecting official.

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