Duties
SUMMARY OF DUTIES: Serves as the EFMP Training, Education and Outreach (TEO) Specialist to deliver and coordinate training and education. In partnership with the EFMP Manager, develop an annual EFMP outreach plan. Work includes delivering and coordinating training for EFMP staff, Marines and their families and coordinating marketing to promote awareness, education and provide resources for the Exceptional Family Member Program. Links eligible family members and their families, to their assigned EFMP Family Case Worker, with a variety of support services and resources. Seeks out eligible members using an outreach concept and approach that fosters self-reliance and a sense of belonging. Ensures emphasis on positive customer experience for enrolled families and acts as the primary point of contact for resources and referral for Marines and families seeking assistance.
Delivers and/or coordinates the delivery of training for EFMP staff, Marines, their families, volunteer personnel and representatives of installation and community services on a variety of topics related to individuals with special needs.
Develops relationships and partnerships with service providers on the installation and in the community to collaborate on providing training and resources to EFMP staff and eligible patrons and their families. Works with EFMP Manager and/or Family Case Workers who assist with briefs, events and establishing supportive groups. Conducts personal interviews with unit and installation commanders, family members, and service activities to obtain data to determine priority of needs. May partner with housing, youth services, the education center and coordinators of program resources to consolidate efforts. Develops a robust, consolidated portfolio of all local, state and federal support services that align with the needs of EFMP customers within the installations geographical area of coverage such as, but not limited to: Family Advocacy Program, financial assistance, medical care facilities and services and command resources.
Develops the outreach program plan by promoting awareness and education of EFMP among Marines and leadership on the installation by conducting briefings and educational campaigns. Seeks out opportunities to provide EFMP information at unit functions, briefings, family days, MCCS functions, with Military Treatment Facilities and public and DoD schools. Distributes and displays marketing and informational material in strategic locations aboard the installation to ensure maximum publicity of program resources. Develops and monitors website and social media content, write articles for newspapers and newsletters.
Develops and maintains a library of special needs educational, referral and resource materials for families. Serves as a learning management system admin, in partnership with the EFMP Manager, to create professional development opportunities for EFMP family support staff.
Performs administrative functions associated with the training, education and outreach program plan. Collects, analyzes and maintains training, education and outreach materials such as: listings of services and resources, information on the command outreach concept and plan, reports, and surveys. Identifies program resource requirements and provides budget input for manpower, supplies, and equipment. Accesses the EFMP case management system to gather information and capture all training education, outreach events and virtual contacts
Handles sensitive information that is proprietary, privileged, confidential or otherwise legally exempt from disclosure. Safeguards sensitive information and prevents unauthorized reading, printing, retaining, copying or dissemination of information, messages, or correspondence in accordance with rules and regulations such as those covered by the Privacy Act, 5 USC 552(a), Health Insurance Portability and Accountability Act, Public Law 104-191, and DoD Directive 6025.18. Notifies the higher-level supervisor and senders immediately when proprietary information has been released and advises on how to properly recover, and/or protect information.
This is a white-collar position where occasional lifting up to 20 lbs. may be required. Occasional weekend and evening hours to support EFMP family engagement activities, support groups etc.
Requirements
Conditions of Employment
- See Duties and Qualifications
EVALUATIONS:
Qualifications
MINIMUM QUALIFICATIONS: Four years of specialized experience (education in a related field may be substituted for experience) that demonstrates skill to serve as a Training, Education and Outreach Specialist to develop and maintain the EFMP Outreach Program Plan which includes coordinating awareness, education and resources, and linking eligible exceptional family members and their families with a variety of support services and resources. Skill to conduct needs assessments, interviews, briefs, presentations, training sessions and coordinate resources.
Demonstrated ability to effectively communicate, both orally and in writing; ability to develop and deliver quality training; ability to maintain effective communication and working relationships with all levels of employees, command, and internal and external stakeholders; Proven capability in event planning, development and execution of timelines, and research; Capacity to perform in public speaking engagements; knowledge of military structure and protocol; ability to exercise initiative in resolving problems, rendering decisions, and carrying out revisions to plans; ability to supervise, facilitate, run in-person and virtual meetings, and to take charge and direct an event when necessary; ability to analyze data and present logical conclusions and recommendations; proficiency with computer software and applications involving word processing, publisher, email communication, database management desktop publishing, and internet navigation.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working at MCCS include but are not limited to:
• Stability of Federal Civilian Service
• People with passion for doing work that matters
• Quality of Work Life Balance
• Competitive Pay
• Comprehensive Benefit Packages
• Marine Corps Exchange and Base Facility Privileges
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How to Apply
All applications must be submitted online via the MCCS Careers website: https://careers.usmc-mccs.org/psc/hprd/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=74547&PostingSeq=1. Resumes/applications emailed or mailed will not be considered for this vacancy announcement. To be considered for employment, the application or resume must be submitted online by 11:59 PM (ET) on the closing date of the announcement.
Please include the below list of required documents with your application:
- Education/certification certificate(s), if applicable.
- If prior military, DD214 Member Copy
- If you are an Active Duty Service member who will be retired from service within 120 days of the application date, you must submit a DD214 or Statement of Service with your application to receive further consideration for any regular part-time or full-time positions. In accordance with 5 USC § 3326, recently retired Servicemembers are subject to a 180-day waiting period before they may be appointed to Federal service, regardless of hiring authorities. When applicable and all requirements are met, those candidates must have submitted the required documentation at the time of their application before an agency can request a waiver.
Be advised - the Family Member Employment Assistance Program (FMEAP) can help assist all Military affiliated family members and Veterans with their job search. The FMEAP offers a range of services, including job search assistance, resume support, mock interviews, and more. To access these resources, please call 760-830-4030 or email plmsppd@usmc.mil.
Next steps
All applicants who submit an application via our Careers page at https://careers.usmc-mccs.org will be able to view their application status online.