Task Manager (O-5 Billet) Non-Supervisory Job in Anywhere in the U.S. (remote job)

Summary

This job is open to

• The public

  U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Duties

DUTIES AND RESPONSIBILITIES:

1. The incumbent is responsible for administering, analyzing, and managing IHSC's requests for information and responses. The incumbent: directs task to appropriate IHSC staff for a response; analyzes responses; ensures response complies with IHSC writing standards and formats; facilitates response through clearance process; submits responses; and retains official responses on behalf of the agency. Actions include, but are not limited to:
   • Stays abreast of, and follows, agency policies and procedures for requests for information (e.g., Freedom of Information, Privacy, writing style guide).
   • Receives and analyzes task to clarify specific information requested of IHSC. Researches related tasks and historic responses to ensure the IHSC response is consistent. Triages and prioritizes taskings.
   • Routes the task to the appropriate IHSC staff and provides appropriate support (e.g., templates, directions).
   • Enters and manages all tasks using the IHSC Task Management System (ITMS).
   • Serves as a liaison between IHSC staff and requestors to clarify tasks and resolve issues. Convenes and coordinates staff on complex tasks where multiple units or facilities are involved, as needed.
   • Negotiates suspense dates and provides updates on tasks in-progress with requestors (e.g., ICE offices who request information).
   • Monitors progress to ensure timely responses. Establishes internal (least burdensome) due dates for IHSC staff and clearance officials, and follows up as needed.
   • Confers with IHSC staff on substantive issues and provides technical guidance. Advises IHSC staff on policies and procedures relevant to taskings.
   • Coordinates, reviews, and edits responses IHSC staff provide. Utilizing agency policy, agency procedures, and agency writing style guide, ensures IHSC is responsive to the specific request, and the response is acceptable for submission.
   • Facilitates and obtains appropriate clearance prior to submission to requestor.
   • Prepares and submits a consolidated, professional response.
2. Develops, maintains, and implements task management policy and procedures.
3. Provides progress, status updates, summary reports, and workload analyses directly to the TPSU deputy chief. Communicates issues related to tasks, software, and procedures to team and TMP program manager. Works as part of a team to resolve issues impacting the program.
4. Plans, develops, and delivers training sessions related to IHSC task management.
5. Reviews unit operations. Develops, recommends and, as appropriate, implements strategies to accomplish workload, improve performance, and achieve efficiencies in the unit.
6. Leads and/or contributes to special projects of strategic, operational, and tactical importance.
7. Performs other duties as assigned.

Requirements

Conditions of Employment

• You must be a U.S. citizen to apply for this position.
• You must successfully pass a background investigation.
• You must successfully pass a drug screen.
• Males born after 12/31/59 must certify registration with Selective Service.
• Requirements by Closing Date: Unless otherwise noted, you must meet all requirements by the closing date of the announcement.
• Service Remaining Requirement Agreement: Upon appointment to this position, officers will be required to serve an 18 to 24-month commitment to IHSC.
• Applicants must be a current USPHS Commissioned Corps Officer. USPHS Call to Active Duty (CAD) candidates are not eligible for this position. Civilians are not eligible for this position.

How You Will Be Evaluated

Required Documents

How to Apply

To apply for this position, you must submit the required documentation outlined under the REQUIRED DOCUMENTS section below.

The complete initial Application must be submitted by 11:59 PM (EST) on 09/30/2025.

PLEASE NOTE: If your materials are not received by the closing date, your application will be evaluated solely on the information available and you may not receive full consideration or may not be considered eligible. Also, if you do not provide a valid email address, you may not be notified of the outcome of your application.

To begin the process, click the Apply Online button to create an account or log into your existing USAJOBS account. Follow the prompts to complete the occupational questionnaire. Please ensure you click the Submit My Answers button at the end of the process.

Note: To check the status of your application or return to a previous or incomplete application, log into your USAJOBS account, select Application Status, and click on the more information link under the application status for this position.

Applications and supporting documentation will not be accepted by mail or email. If you need further assistance, contact the Human Resources Office representative listed on this announcement at least one day prior to the closing date for further instructions.

Next steps

Once you submit your application, we will assess your experience and training, identify the best-qualified applicants, and refer those applications to the hiring manager for further consideration and interviews. We will notify you by email after each of these steps has been completed. Your status will also be updated on USAJOBS throughout the process. To check your status, log on to your USAJOBS account, click on "Application Status," and then click "More Information." We expect to make a job offer within 60 days after the deadline for applications. If you are selected, we will conduct a suitability/security background investigation. View more information on applying for federal employment.