Technical Information Specialist Job in Davis Monthan AFB, AZ

Vacancy No. 24-4FSRI655882 Department Air Combat Command
Salary $24.60 to $24.60 Grade 4 to 4
Perm/Temp Permanent FT/PT Part-time
Open Date 11/15/2024 Close Date 11/22/2024
Job Link Apply Online Who may apply Public
Locations:
Davis Monthan AFB, AZ


Summary


About the position: This position will be assigned to the Resource Management Flight.

  • This position is Regular Part Time and does include benefits

This job is open to

Clarification from the agency

Please see the "Who May Apply" section under the Qualifications section.

Duties

Duties and Responsibilities:

  • Responsible for installing, testing, maintaining and upgrading network operations software for fifteen activities. Ensure all equipment is PII compliant. Monitors ongoing operation of network systems to ensure hardware and software are functioning properly and that operational standards are met. Uses established computer techniques to identify and promptly resolve network-related problems within the organization. Troubleshoots hardware, software, and Local Area Network (LAN) problems.
  • Identifies and determines correct action to be taken in case of individual job failures not covered by standard procedures. Resolves partial system failures (software or hardware related) by providing for revised applications of system operating capabilities, which involves working through or around the problems with reduced capacity and readjusting the system when full operating configurations are resolved. Collaborate with external organizations to identify problems with applications, operation systems, or hardware that are difficult to pinpoint.
  • Suggests methods for sequencing and software/hardware configuration to accept new requirements and resolve processing malfunctions. Adapts or develops new work procedures and instructions for applications by self or others. Administers the process to consider user request for additional computer hardware and software. Analyzes processes and/or problems relative to the design of selection of automated systems.
  • Coordinates with other base agencies and contractors to ensure compliance standards are met. Maintains an extensive Organizational inventory of computer hardware and software. Assist in the installation and testing of computer upgrades and updates. Make system improvement recommendations. Maintains established applications programs and modifies program contents to provide new data and output when such changes do not modify original programming logic and technique. Reviewer and approver for squadron purchase orders for computer equipment, hardware, software, specifications, and compatibility with current equipment.
  • Disposes of old and outdated systems IAW DoD Standards. Implements security plans, procedures, and training to comply with Wing, Air Force, and DoD Standards. Provide customer training and assistance on new computer systems. Provides technical assistance to current and potential users of system to minimize computer disruptions. Provides support assistance on DLS, Qubica, SETS, Aloha, Foodtrac, Qustodio, QOLNET in response to customer requirements. Serves as the Unit's Cyber Security Liaison (CSL), Information Assurance Officer (IAO) and Computer Support
  • Administrator (CSA). Meets all suspense in a timely manner. Required to travel IAW JTR to attend conferences, training sessions, and other related meetings.
  • This is a Position of Trust.

If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12612170

Requirements

Conditions of Employment

  • This position requires the incumbent to complete a background investigation with favorable results.
  • This position requires a pre-employment physical.
  • This is a drug testing position.
  • Valid Drivers License.

Qualifications

Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 11/22/2024

Business Based Action, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference

In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application.

Qualifying Experience:
  • Education: Must have Undergraduate or Graduate Education: Degree in computer science, information systems management, or technology management; or degree that provided a minimum of 24 semester hours in or one or more of the fields identified above and required the development or adaptation of applications, systems or networks.
  • OR
  • Qualifying Experience: Installing and configuring firewalls (i.e., Cisco, Juniper, McAfee, or equivalent) and network operating systems (i.e., Windows Server, Virtual Machine (VM)ware, Unix, z/OS, or equivalent); experience working with Storage Area, Local Area, and Wide Area networks (i.e., setting up, providing technical support, and/or maintaining networks); experience using database query language (i.e., Structured Query Language-SQL, Data Manipulation Language-DML, or equivalent) to communicate with database management systems.
  • Note: Experience above should demonstrate these four competencies:
  • Attention to Detail-Such as testing network and gaming systems applying multiple test scenarios and documenting results. Customer Service-Such as providing assistance to both internal and external customers; assessing customers' needs, meeting quality standards, and evaluating customer satisfaction.
  • Oral Communication-Such as communicating complex network issues to customers or field technicians in remote locations; providing training to newer field technicians; making recommendations on hardware upgrades.
  • Problem Solving-Such as while monitoring network traffic and patterns documenting network latency problems; then identifying source of problem; develop feasible approaches in resolving the issue.
  • Condition(s) of Employment: Successful completion and favorable applicable background investigation (Tier 1 Level) is required. This position requires IA certification IAW DoD 8570-01-M within six months from date of hire. Must be able to obtain and maintain a Security + certification within twelve months from date of hire. This position may require occasional CONUS travel for official business. Must be physically able to frequently lift, handle and carry objects weighing up to 50 pounds, and with assistance, objects up to and over 50 pounds. "This is a drug testing designated position. The incumbent is subject to random testing for drug use."



You will be evaluated on the basis of your level of competency in the following areas:

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.

Additional information

  • Individual must fully meet qualification/eligibility/background requirements for this position.
  • U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. Territory for three (3) or more consecutive years immediately preceding the start of Federal Affiliation.
  • Male applicants born after December 31, 1959 must be registered for Selective Service.
  • Direct deposit is required.
  • Satisfactorily complete an employment verification (E-Verify) check.
  • A probationary period may be required.
  • Pre-employment requirements must be satisfactorily met prior to Entrance on Duty (EOD).
  • Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government's interest.
  • Multiple positions may be filled from this job opportunity announcement. And additional selections may also be made from this job opportunity announcement.
  • Selection(s) are subject to restrictions resulting from hiring preferences and priority consideration eligible.
  • This is a Nonappropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force.
  • This position is included in a bargaining unit.
  • Union Name American Federation of Government Employees and Local or Chapter Number 2924.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your resume and supporting document will be evaluated against the qualifications of the position.

Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your resume and/or supporting documentation, a determination has been made that you have inflated your responses to meet the position's qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.

You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.

To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.,) for professional and personal references on your resume.

Required Documents

Required documents may vary based on the eligibility you are claiming (i.e., applying as a Military Spouse Preference - MSP, applying as a veteran, applying as a current federal employees, applying as a displaced employee, etc.,). The below document(s) are required and MUST be submitted with your application by the closing date of this job announcement:

  • Resume


Your resume may be submitted in any format and must support identified the general or specialized experience described in this announcement. If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.

Other accepted documents to support a qualification and/or claimed preference/priority eligibility may include:

  • Cover Letter
  • DD-214/ Statement of Service
  • Diploma/ GED
  • Disability Letter (VA)
  • License
  • Other (1)
  • Other (2)
  • PCS Orders
  • Professional Certification
  • Proof of Marriage Status
  • Resume
  • Separation Notice (RIF)
  • SF-50/ Notification of Personnel Action
  • Transcript


As described above, your complete application includes your resume, your responses to the online questionnaire, and supporting documents which prove your claimed eligibility. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.

NOTE: Documents submitted as part of the application package to include supplemental documents may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.

How to Apply

To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above.

The complete application package must be submitted by 11:59 PM (EST) on 11/22/2024 to receive consideration.

To begin, click Apply to access the online application. You will need to be logged into your USAJobs account to apply. If you do not have a USAJobs account, you will need to create one before beginning the application.

Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.

After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.

You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package and submit the application. You must re-select your resume and/or other documents from your USAJobs account and designate the document type when submitting your application. Failure to complete this portion will result in an incomplete application package and you will not be further considered for this vacancy.

It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.

Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant

To verify or check the status of your application, log into your USAJobs account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status

Agency contact information

Davis-Monthan NAF HR Office
Address
Davis-Monthan Resource Management Flight
355 FSS/FSCN
3515 Fifth Street, Bldg. 3200, Rm 217
Tucson, AZ 85707-5000
US
Learn more about this agency

Next steps

If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.


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