Clarification from the agency

SF50 MUST BE ATTACHED.

The primary purpose of this position is to plan, develop, implement, and evaluate a comprehensive New Employee Orientation (NEO) and Learning Management System (LMS/TMS) program for the medical center. This program ensures all staff receive required onboarding, mandatory education, and competency based training, and that opportunities are provided for continuing education and professional development. The incumbent functions as an educator/staff development specialist and technical LMS administrator, responsible for assessing educational needs across occupational specialties; designing and delivering multimodal training; tracking and documenting completions; and maintaining compliance with Joint Commission, OSHA, VISN, VA, and other regulatory requirements.

Duties include but are not limited to:

NEO Program Coordination & Instruction:
- Plans, develops, implements, and evaluates NEO activities for new employees, students, and contract staff in a cost effective manner, integrating the organization's mission, vision, values, and strategic plan.
- Collaborates with the Education Coordinator, Nurse Educators, subject matter experts (SMEs), presenters, Human Resources, and other stakeholders to coordinate and continuously improve NEO content, delivery, logistics, and outcomes.
- Designs NEO materials and methodologies according to performance objectives and learner needs, utilizing traditional classroom, multimedia, teleconferencing/videoconferencing, and distance learning modalities consistent with adult learning and accelerated learning principles.
- Instructs effectively and creatively across cognitive, psychomotor, and affective domains; updates materials to reflect technological changes, evolving requirements, and best practices.
- Ensures NEO topics and training meet Joint Commission, OSHA, VISN, and VA requirements; tracks and records attendance and completion; follows up with supervisors on nonattendance and coordinates rescheduling as necessary.
- Analyzes NEO effectiveness using Kirkpatrick or similar evaluation models; implements improvements based on data, learner feedback, and stakeholder input.
LMS/TMS Administration & Learning Management:
- Serves as the Talent Management System (TMS) administrator for assigned domains; creates and manages Items and associated components (e.g., Content Objects, Documents), places Items in Catalogs and Curricula, and ensures web based content interfaces correctly with TMS.
- Performs Assignment Manager, Scheduling Manager, Registration Manager, and Item Manager functions: creates Scheduled Offerings; registers users; records attendance; resets passwords; provides first line support to TMS users; and runs standard/ad hoc reports to monitor compliance and completions.
- Develops and maintains systems to manage and track training achievements; produces compliance dashboards and reports for managers and leaders; trains supervisors and staff to access, maintain, and update TMS records and to monitor progress and identify shortfalls.
Continuing Education & Specialty Training:
- Identifies specialties where continuing education or competency validation is required or desirable; reviews local, VISN, and VA policies and Human Resources qualification standards to determine training requirements.
- Develops targeted education plans to address identified needs; creates training materials (including computer based courses); coordinates broadcast learning; and arranges SME input to ensure relevance and validity.
- Coordinates schedules, rooms, equipment, and communications for classes; ensures prerequisites are communicated and met prior to attendance.
- Maintains an up to date library of educational information across hospital specialties; provides resources on career pathways and support programs (e.g., financial aid, preparatory courses) to facilitate development.
- Serves as a resource to supervisors when developing Performance Improvement Plans (PIPs) and Personal Development Plans (PDPs), providing mechanisms to monitor progress.
Program Evaluation & Analytics:
- Analyzes trends in training requests, participation, and completion data to identify future program needs and opportunities for process improvement.
- Applies quality improvement principles and tools to assess processes and implement effective follow up actions that improve patient care, staff performance, and work products.

Work Schedule: Monday-Friday: 7:30am-4:00pm and may include some evenings.
Telework: Not Authorized
Virtual: This is not a virtual position.
Financial Disclosure Report: Not required
Position Description/PD#: Training Specialist-NEO Coordinator/PD252900

Conditions of employment

• You must be a U.S. Citizen to apply for this job
• To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
• Selective Service Registration is required for males born after 12/31/1959
• Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required.
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/04/2026.


Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and/or education as described below:

Individual Occupational Requirements
Education
Undergraduate and Graduate Education: Major study -- education or a subject area related to the position to be filled.
or
Experience
Specialized Experience (for positions above GS-5): Experience that demonstrated a practical knowledge of the subject area of the position and of the methods and techniques of instruction. Examples of qualifying specialized experience include:

• Teaching or instructing in an adult education program, secondary school, college, military installation, or industrial establishment in the appropriate field(s).
• Supervising or administering a training program.
• Development or review of training/course materials, aids, devices, etc., and evaluation of training results.
• Work in the occupation or subject-matter field of the position to be filled that required training or instructing others on a regular basis.

In addition to the IOR above, applicants must meet the grade requirements

Specialized Experience: You must have at least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-9) in the Federal Service that has given you the particular knowledge, skills and abilities required to successfully perform the duties of an Training Specialist, and that is typically in or related to the work of the position to be filled and experience that demonstrated a practical knowledge of the subject area of the position and of the methods and techniques of instruction.
Qualifying specialized experience includes: Teaching or instructing in an adult education program, secondary school, college, military installation or industrial establishment in the appropriate field(s); Supervising or administering a training program; Development or review of training/course materials, aids, devices, etc. and evaluation of training results; Work in the occupation or subject-matter field of the position to be filled that required training or instructing others on a regular basis.
NOTE: Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week.

OR
Education: Successful completion of a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related, in a major study - Education or a subject area related to the Training Specialist position. Such education must demonstrate the knowledge, skills and abilities necessary to do the work of the Training Specialist position and must have been obtained in an accredited college or university. NOTE: Transcripts (unofficial or official) must be submitted with your application materials. Education cannot be credited without documentation.

OR
Combination: Equivalent combination of successfully completed graduate level education (beyond the second year) and specialized experience, as described above, which may be used to meet total experience requirements for this grade level. The education portion must include graduate courses in Education or a subject area related to the position and such education must demonstrate the knowledge, skills and abilities necessary to do the work of the Training Specialist position and must have been obtained in an accredited college or university. NOTE: Transcripts (unofficial or official) must be submitted with your application materials. Education cannot be credited without documentation. You will be rated on the following Competencies for this position:

• Creative Thinking
• Customer Service
• Education and Training
• Information Assurance
• Oral Communication

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: Work is primarily sedentary but includes standing, bending, walking, and carrying light/medium loads of
paper, office files, supplies, and equipment. Extended periods at a computer terminal and standing to instruct are required. Occasional weekend/evening duty may be necessary to assure training availability; minimal local travel may be required

Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following Competencies for this position:

• Attention to Detail
• Customer Service
• Decision Making
• Flexibility
• Integrity/Honesty
• Interpersonal Skills
• Reading Comprehension
• Self-Management
• Stress Tolerance
• Teamwork

Your experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.

Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator.

To apply for this position, you must provide a complete Application Package which includes:

• Resume
• SF-50/ Notification of Personnel Action

The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.

• Cover Letter
• DD-214/ Statement of Service
• Disability Letter (Schedule A)
• Disability Letter (VA)
• License
• Other (1)
• PCS Orders
• Performance Appraisal
• Professional Certification
• Resume
• Separation Notice (RIF)
• SF-15
• SF-50/ Notification of Personnel Action
• Transcript

SF-50, Notification of Personnel Action (if applicable for Time in Grade and/or Eligibility):

• Most recent SF-50 if you are a current or former Federal employee
• An SF-50 showing your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade
• Award 50's do not provide sufficient information and will not be accepted for the purpose of verifying time-in-grade.
• Examples of appropriate SF-50's include:
  • Within grade increases at the highest grade held; or
  • Promotions with an effective date more than one year old; or
  • SF-50's at the highest grade held with an effective date more than one year old.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

NOTE: Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

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