Transportation Operations Specialist (Motor) Job in Milwaukee, WI

Vacancy No. QM-2025-0009 Department Federal Acquisition Service
Salary $62,702.00 to $118,205.00 Grade 09 to 12
Perm/Temp Permanent FT/PT Full-time
Open Date 11/8/2024 Close Date 11/21/2024
Job Link Apply Online Who may apply Public
Locations:
Milwaukee, WI


Summary

This position is A Developmental Transportation Operations Specialist (Motor) using a basic foundation of transportation knowledge to independently perform routine administrative and analytical work of the organization.

Location of position: General Services Administration (GSA), Federal Acquisition Service (FAS), Office of Fleet Management (QMD) Zone; 2; Milwaukee, WI.

Duties

This position has job functions that must be executed within specific geographic locations. The official duty station is a federal facility, leased space, or an alternative worksite (typically the employee’s home) within the specified geographic area. If you are selected for this position you will be expected to report to the duty station listed on this announcement within 45 days. At that time, you may be eligible to request to telework one or more days a pay period depending upon the terms of the agency’s telework policy.

This position is a developmental position duties will progress as throughout the grade levels.

Major duties include, but are not limited to the following: 

GS 09:

  • Receives, prepares for assignment, and assigns or delivers new replacement vehicles to assigned customer activity locations. Coordinates a vehicle rotation program by reviewing utilization patterns to achieve maximum efficiency and economy of fleet operations. With guidance participates in the initiation of vehicle procurement action on replacement and additional vehicles based on established replacement standards and consultation with using agencies.
  • Ensures GSA Fleet new replacement vehicles are received, prepared for assignment, and assigned or delivered to customer locations under close guidance from higher graded specialist. Under guidance and through marshaling protocols, ensures GSA Fleet vehicles are prepared for transport to auction facilities or for reissue. 
  • Assists in determining vehicle repair and maintenance needs and provides initial recommendations to restore vehicles to good operating condition. Upon request and in support of senior specialist, inspects and evaluates major repairs, accident damage, high repair estimates, or complaints concerning quality and timeliness of vendors.

GS 11:

  • Evaluates both governmental and commercial partners’ compliance with regulatory, legislative and GSA Fleet policy requirements and guidance. 
  • Reviews, measures, and recommends improvements in practices and procedures relating to customer service, cost control, and utilization of vehicles and other resources. Analyzes program areas to identify weaknesses or opportunities for improvement. 
  • Receives, prepares for assignment, and assigns or delivers new replacement vehicles to customer locations. Provides maintenance and repair services, including body and mechanical repair, glass replacement, towing and emergency roadside services. 
  • Assists in evaluating operations to identify maintenance trends and cost reduction opportunities; addresses customer complaints and operational issues; and identifies issues with regulatory, legislative and internal policy requirements and guidance. Inspects and evaluates major repairs, accident damage, high repair estimates, or complaints concerning quality and timeliness of vendors.

GS 12: 

  • Assures delivery and adequacy of Fleet services and assumes responsibility for program efficiency and cost effectiveness. Receives vehicle requirements and identifies resources to meet customer needs. Initiates and facilitates vehicle and accessory equipment procurement actions. Prepares specifications and requirements for vehicles. Determines when to dispose of used vehicles and equipment and directs preparation of vehicles for termination of lease assignment.  
  • Reviews, measures, and recommends improvements in practices and procedures relating to customer service, cost control, and utilization of vehicles and other resources. Analyzes program areas to identify weaknesses or opportunities for improvement.  Prepares summaries of findings and recommends improvements in practices or procedures employed in carrying out mission objectives. Visits vendors and customers to ascertain the level of service being provided. Identifies opportunities for expansion of services to non-participating customers and participates in surveys and studies.
  • Receives, prepares for assignment, and assigns or delivers new replacement vehicles to customer locations. Provides maintenance and repair services. Reviews the performance of marshalling contractors. Facilitates vehicle repair by inspecting vehicles, identifying/establishing repair sources, reviewing work-in-progress, resolving problems and explaining repair authorization and payment protocols. Identifies substandard performance and recommends corrective action.
  • Evaluates operations to identify maintenance trends and cost reduction opportunities; addresses customer complaints and operational issues; and evaluates both governmental and commercial partners’ compliance with regulatory, legislative and internal policy requirements and guidance. Inspects and evaluates major repairs, accident damage, high repair estimates, or complaints concerning quality and timeliness of vendors. Represents GSA in meetings or conferences with customer activities, vendors, and state and/or local governments or entities.

Requirements

Conditions of Employment

  • US Citizenship or National (Residents of American Samoa and Swains Island)
  • Meet all eligibility criteria within 30 days of the closing date
  • Meet time-in-grade within 30 days of the closing date, if applicable
  • Register with Selective Service if you are a male born after 12/31/1959
  • Must have Valid State Drivers License
  • Direct Deposit of salary check to financial organization required.

(REMOVE those that do not apply to your announcement) If selected, you must meet the following conditions:

  • Receive authorization from OPM on any job offer you receive, if you are or were (within the last 5 years) a political Schedule A, Schedule C or Non-Career SES employee in the Executive Branch.
  • Serve a one year probationary period, if required.
  • Undergo and pass a background investigation (Tier 2 investigation level).
  • Have your identity and work status eligibility verified if you are not a GSA employee. We will use the Department of Homeland Security’s e-Verify system for this. Any discrepancies must be resolved as a condition of continued employment.
  • Have a valid driver's license.

Qualifications

For each job on your resume, provide:

  • the exact dates you held  each job (from month/year to month/year)
  • number of hours per week you worked (if part time).    

If you have volunteered your service through a National Service program (e.g., Peace Corps, Americorps), we encourage you to apply and include this experience on your resume.

For a brief video on creating a Federal resume, click here.

The GS-09 salary range starts at $59,966 per year; the GS-11 salary range starts at $72,553 per year, the GS-12 salary range starts at $86,962 per year. If you are a new federal employee, your starting salary will likely be set at the Step 1 of the grade for which you are selected.

Individual Occupational Requirements:

Undergraduate and Graduate Education: Major study - accounting, business administration, business or commercial law, commerce, economics, engineering, finance, industrial management, statistics, traffic management, transportation, motor mechanics, nautical science, marine affairs, marine engineering, marine transportation, or other fields related to the position. 

Or

Specialized Experience: This experience must have demonstrated knowledge of fleet operations; familiarity with Federal, State, and municipal regulations governing the use of transportation vehicles; and the maintenance of inventories and cost computations.

In addition to meeting the Individual Occupational Requirements:

To qualify at the GS-09, you must possess one of the following:

One year of specialized experience equivalent to the GS-07 level or higher the federal service. 

Specialized experience is experience performing routine assignments pertaining to a fleet of government-owned or commercial motor vehicles. This experience must have included:

  • inputting and/or maintaining data on fleet vehicles in an automated system;
  • answering routine inquiries and providing assistance to fleet customers/clients;
  • assisting with identifying customers vehicle requirements;
  • researching and and/or analyzing fleet operations reports.

OR      

A Master’s degree or equivalent graduate degree OR have completed two full years of progressively higher-level graduate education leading to such a degree, with a major in accounting, business administration, business or commercial law, commerce, economics, engineering, finance, industrial management, statistics, traffic management, transportation, motor mechanics, nautical science, or other fields related to the position.

OR

Combination of graduate level education and appropriate experience that together meet the qualification requirements of this position.

To qualify for the GS-11 you must possess one of the following:

One year of specialized experience at the GS-09 level or higher in the federal service. Specialized experience is experience assisting in managing, purchasing, operating, and/or maintaining a fleet of government-owned or commercial motor vehicles. This experience must have included:

  • maintaining data on fleet vehicles in an automated system;
  • answering inquiries from and providing assistance to fleet customers/clients;
  • identifying customers' vehicle requirements;
  • researching and/or analyzing fleet operations.

OR

A Ph.D. or equivalent doctoral degree or have successfully completed 3 full years of progressively higher-level graduate education leading to such a degree or LL.M., if related. Your major study must be in one of the following areas: accounting, business administration, commerce, economics, finance, industrial management, statistics, traffic management, transportation, motor mechanics, or other fields related to the position.

OR

Combination of graduate level education and appropriate experience that together meet the qualification requirements of this position. 

To qualify for the GS-12 you must possess one of the following:

One year of specialized experience at the GS-1 level or higher in the federal service. Specialized experience is experience in managing a fleet of government-owned or commercial motor vehicles using an automated fleet management system. This experience must have included:

  • reviewing, analyzing, and maintaining data on fleet vehicles in an automated fleet management system;
  • answering inquiries from and providing assistance to fleet customers and vendors;
  • working with customers to identify & assess vehicle requirements;
  • researching and/or analyzing fleet operations.

If qualifying based on education, applicants must submit a copy of their college or university transcript(s) by the closing date of announcements to verify qualifications. If selected, an official transcript will be required prior to appointment.

Education

Note: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://www2.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html

Additional information

Bargaining Unit Status: This position is eligible for the bargaining unit.
On a case-by-case basis, the following incentives may be approved:
  • Recruitment incentive if you are new to the federal government
  • Relocation incentive if you are a current federal employee
  • Credit toward vacation leave if you are new to the federal government

Additional vacancies may be filled from this announcement as needed; through other means; or not at all.

Additional vacancies may be filled through this announcement in this or other GSA organizations within the same commuting area. 

If you are selected at a grade lower than the full performance level, you may be promoted up to that grade level without having to re-apply or compete against other applicants.

GSA is committed to diversity, equity, inclusion and accessibility that goes beyond our compliance with EEO regulations including:

  • Valuing and embracing diversity, promoting equity, inclusion and accessibility, and expecting cultural competence; and
  • Fostering a work environment where all employees, customers and stakeholders feel respected and valued.

Our commitment is:

  • Reflected in our policies, procedures and work environment;
  • Recognized by our employees, customers and stakeholders; and

Drives our efforts to recruit, attract, retain and engage the diverse workforce needed to achieve our mission.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

You will have access to many benefits including:

  • Health insurance (choose from a wide range of plans)
  • Life insurance coverage with several options
  • Sick leave and vacation time, including 11 paid holidays per year
  • Thrift Savings Plan (similar to a 401(k) plan)
  • Flexible work schedules
  • Transit and child care subsidies
  • Flexible spending accounts
  • Long-term care insurance
  • Training and development

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

We will use a method called Category Rating to assess your application. Here’s how it will work:

You will be scored on the questions you answer during the application process, which will measure your possession of the following competencies or knowledge, skills, and abilities:

  1. Knowledge of both standard and special purpose vehicles and equipment to include thorough familiarity with descriptive nomenclature, capabilities and operating characteristics, and maintenance and repair requirements and procedure to ensure efficient levels of customer service.
  2. Knowledge of Fleet Management policies, principles, procedures and practices to accomplish the Fleet Management Center’s goals and objectives related to the GSA Fleet program mission.
  3. Ability to utilize automated data processing systems in the operation, and analysis of Fleet Management processes.
  4. Communication skills and abilities necessary to present recommendations and/or changes based on those supportable conclusions and sound decisions.
  5. Knowledge of analytic and evaluative methods, abilities and skills necessary to apply various methods and techniques to identify supportable conclusions, and sound decisions.
  6. Ability to develop and maintain working relationships with automotive repair vendors, industry suppliers, customer agencies, and other Fleet Management Center and agency staff.
  7. Ability to function independently and effectively in stressful or controversial situations while retaining sound reasoning, independent judgment.

Your answers to the questions will be used to place you in one of the following categories and standard score ranges: [If the use of 4 categories is justified, adjust verbiage].

  • Best Qualified = Candidates scoring between 95 - 100
  • Well Qualified = Candidates scoring between 85 - 94 (Well Qualified for CTAP/ICTAP)
  • Qualified = Candidates scoring between 70 - 84

We will verify your answers to the questions in your resume. If your resume doesn’t support your answers, we may lower your score, which could place you in a lower category.

Within each category, veterans will receive selection priority over non-veterans.

Additional hurdle assessments, such as narrative responses or other assessments, may be administered to applicants who meet the requirements of the first hurdle, e.g., the minimum qualification requirements. If additional assessments are used, you will be provided with further instructions.

If you are eligible under Interagency Career Transition Assistance Plan or GSA’s Career Transition Assistance Plan (ICTAP/CTAP), you must receive a score of 85 or higher to receive priority.


You may preview questions for this vacancy.

Required Documents

ALL required documents must be submitted before the closing date. Review the following list to determine what you need to submit.

  • Your resume showing applicant's name, email address, work schedule, hours worked per week, dates of employment and duties performed.

  • If you are claiming veterans' preference:

    1. Copy of your Certificate of Release or Discharge From Active Duty, DD-214 that shows your type of discharge and the dates of your active duty service.
    2. If you are claiming 10-point preference or derived preference (a spouse, widow or widower, or parent of a deceased or disabled veteran), submit both of the following in addition to the DD-214: (1)completed SF-15 form; and (2) proof of your entitlement (refer to SF-15 for complete list).
  • If you are active duty military- Certification on a letterhead from your military branch that includes your rank, character of service (must be under honorable conditions) & military service dates including discharge/release date (must be no later than 120 days after the date the certification is submitted).
  • If you are ICTAP/CTAP eligible - submit a, b, and c: (a) proof of eligibility including agency notice; (b) SF-50, and (c) most recent performance appraisal.
  • Current or Former Political Appointees: Submit SF-50.
  • College transcripts: If you are using some or all of your college education to meet qualification requirements for this position, you must submit a photocopy of your college transcript(s). Transcripts MUST show: name of the institution, student's name, course work/degree(s) completed/conferred and dates. If selected, an official transcript will be required prior to appointment. For education completed outside the United States, also submit a valid foreign credential evaluation that substantiates possession of the required education.
  • Superior Academic Achievement: Submit transcripts as described above. If you qualify based on your class rank or honor society membership, submit documentation of it.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

Submit a complete online application including any required documents prior to 11:59 pm Eastern Time on the closing date of the announcement. You can modify or complete your application any time before the deadline. Simply return to USAJOBS, select the vacancy, and update your application. For more detailed instructions on how to apply, click here: Apply for a GSA Job. To begin, click the Apply Online button on the vacancy announcement.

  • Sign in or register on USAJobs and select a resume and documents to include in your application.
  • Once you have clicked Apply for this position now, you will be taken to the GSA site to complete the application process.
  • Click the Apply To This Vacancy and complete all steps in the application process until the Confirmation indicates your application is complete. If you click Return to USAJobs or get timed out prior to receiving confirmation, your application will not be submitted and cannot be considered for this job.
  • Note: Review the REQUIRED DOCUMENTS section of this announcement to determine which apply to you and must be submitted online. You may choose one or more of the following options to submit your document(s): Upload (from your computer) or USAJOBS (click the "USAJOBS" link to complete the transfer process).

Need Assistance in Applying? Contact the HR representative listed on the announcement prior to the application deadline. We are available to assist you Monday-Friday during normal business hours. You must receive HR approval before deviating from these instructions. Be sure to APPLY EARLY as most assessments must be completed fully and submitted before the announcement closing.

Agency contact information

Brandy Martinez
Phone
267584-7947
Fax
000-000-0000
Email
Brandy.Martinez@gsa.gov
Address
GSA, Federal Acquisition Service
General Services Administration (GSA)
Office of Human Resources Management (OHRM)
1800 F Street NW
Washington, District of Columbia 20405
United States
Learn more about this agency

Next steps

After the closing date/deadline:

  1. ELIGIBILITY/QUALIFICATIONS: Your application will be reviewed for all requirements.
  2. REFERRAL TO MANAGEMENT: If you meet all the requirements, you may be referred to management for review and a possible interview.  
  3. SELECTION/TENTATIVE JOB OFFER: If you are selected, you will receive a tentative offer and start the suitability and/or security background investigation process.
  4. FINAL JOB OFFER:Once our security office determines you can come on board, you will be given a final offer, which is typically 40 days after the announcement closes.
  5. FINAL COMMUNICATION:  Once the position is filled, we will notify you of your status. You may also check your application status by logging into USAJOBS and clicking “Track this Application” on the Applicant Dashboard.

Thank you for your interest in working for U.S. General Services Administration!


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.


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