U.S. Customs and Border Protection Program Analyst (O-4 Billet) Non-Supervisory

Department of Homeland Security

Immigration and Customs Enforcement

ICE Health Service Corps (IHSC)

Summary

Serves as a Claims Management and CBP Program Analyst supporting IHSC medical claims operations, MedPAR/referral review, claims adjudication, provider network enrollment, and denied claims resolution. Coordinates with CBP, ICE ERO, TPA, and community providers to ensure timely, compliant access to reimbursable healthcare services.

This position is only open to USPHS officers and Call to Active Duty (CAD) candidates.

This job is open to

The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Clarification from the agency

Applicants must be a current USPHS Commissioned Corps Officer or USPHS Call to Active Duty (CAD) candidate. Civilians are not eligible for this position.

Duties

DUTIES AND RESPONSIBILITIES:

Serves in the capacity of a U.S. CBP Program Analyst (CBP PA); represents CMP and assists in program activities, and policies related to CBP's Office of Field Operations (OFO) and Homeland Security Investigations (HSI), medical payment authorization request application system (MedPAR2), claims adjudication, and provider recruitment with the goal of becoming a subject matter expert.
Assumes leadership role as acting CBP Program Analyst Lead (CBP PAL) when necessary.
Serves as CMP representative between IHSC, third-party administrator, U.S. CBP components, and ICE ERO in CMP program related activities.
Assist in developing, evaluating, and coordinating CMP related functions to ensure adherence to industry practices in eligibility verification, authorization of care, claims management denials and appeals to minimize adverse outcomes related to timely filing and maintaining a Provider Network to provide quality specialty care to illegal aliens.
Provides oversight and consultation while reviewing, approving, denying, and adjudicating Medical Payment Authorization Requests (MedPAR)/referral for reimbursable healthcare services submitted by U.S. CBP, OFO, and HSI.
Duties include assisting in day-to-day managing, assessing, planning, developing, implementing, and assigned duties.
Completes recurring assignments with minimal instructions; however, objectives, priorities and deadlines are provided on new assignments.
The incumbent selects his/her own methods and solves most normal problems arising during the course of work. Completed work is usually evaluated for technical soundness, appropriateness and conformity to professional standards and PHS requirements.
Incumbent assists with program compliance regulations (e.g., appropriateness of health care and services based on regulatory, reimbursement requirements, evidence-based national care guidelines and evidence-based practices), maintains records per program policy, coordinates and manages delegated assignments within immediate organizational component.
Communicates and collaborates with individuals or groups from outside the agency, including consultants and contractors. Work purpose is primarily to collaborate; supply advice; explain, interpret, and seek support for methods, policies and programs; and render a service of a moderately complex nature requiring a moderate amount of explanation and tact.
Liaise regionally and nationally with applicable internal and external stakeholders (e.g., U.S. Customs and Border Protection, TPA) regarding medical claims processes, trainings, and principles.
Assists with providing orientation and guidance to the respective U.S. CBP, ICE, custody, and medical staff members of facilities in which U.S. CBP and ICE aliens are held regarding ICE policies, reporting requirements, and applicable ICE detention standards.
Provides consultation to U.S.CBP, ICE, and custody regarding Medical Payment Authorization Requests (MedPARs) for reimbursable health care services and medical claims review.
Collaborates with the Claims Management Program to reconcile and resolve denied off-site community provider claims and appeals.
Assist TPA in coordinating and obtaining information pertaining to referrals or eligibility in the alien tracking system.
Provides consultation to U.S. CBP for recruitment and enrollment of off-site community providers into the IHSC provider network.
Judgmental failure could seriously affect the social, physical, and economic well-being of one or more individuals. Failure may waste efforts and resources of others. Impact of error can cause serious delays in service of others.
Travel may be required estimated 15%.
Travel TDY as required.
Perform other duties and responsibilities as assigned.

Requirements

Conditions of employment

You must be a U.S. citizen to apply for this position.
You must successfully pass a background investigation.
You must successfully pass a drug screen.
Males born after 12/31/59 must certify registration with Selective Service.
Requirements by Closing Date: Unless otherwise noted, you must meet all requirements by the closing date of the announcement.
Service Remaining Requirement Agreement: Upon appointment to this position, officers will be required to serve an 18 to 24-month commitment to IHSC.
ASSIGNMENT PAY AGREEMENT: You must not have a current Assignment Pay Agreement. However, if you have a current Assignment Pay Agreement, it must be fulfilled within 90 days of your application submission.
Applicants must be a current USPHS Commissioned Corps Officer or USPHS Call to Active Duty (CAD) candidate. Civilians are not eligible for this position.
Applicants without a USPHS commission must begin the USPHS Commissioned Corps application process before applying to this position. Applicants must review the USPHS application requirements and submit an application at www.usphs.gov/apply-now/.
Continued employment is contingent upon appointment to, and maintenance of, active-duty status in the USPHS Commissioned Corps.
PHS officers must participate in IHSC TDY On-Call Schedule (ITOS.) ITOS is either an entire month or two 16-day periods a year where, depending on the needs of the agency, the officer is required to be available to serve.

Qualifications

PHYSICAL DEMANDS:

Sitting and/or standing for extended periods of time [6-8 Hours].
Performing repeated bending motion.
Average manual dexterity for computer operation.
Phone use for extended periods of time.
Required to walk unaided at a normal pace for up to 5 minutes and maintain balance.
Required to jog/fast walk up to ¼ mile.
Required to perform CPR/emergency care standing or kneeling.
Must have the ability to assist sick, injured, or aging illegal aliens or staff exiting the building (may require lifting, dragging, wheeling, or carrying someone who weighs significantly more than oneself).

Education

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

Incumbent must possess a bachelor's degree in healthcare-related field with a minimum of three years of professional experience relevant to the officer's category. Of the total professional experience, officer must possess at least two years of experience related to management, administration, or evaluation of public health programs. Healthcare management, finance or medical claims is preferred.
If the incumbent holds a clinical license, it is the responsibility of the incumbent to fulfill the obligation(s) of their licensing or certifying body to maintain status. The agency may require the incumbent performs clinical activities within the scope of their clinical license in times of critical needs within the agency.
Basic knowledge and skills in the areas of claims management and medical necessity.
Knowledge of medical, administrative, ethical, and legal requirements and standards related to healthcare delivery.
Should possess some knowledge of International Statistical Classification of Diseases and Related Health Problems, 10th revision (ICD-10), current procedural terminology (CPT), diagnosis-related group (DRG), and other Centers for Medicare and Medicaid Services (CMS) coding and billing requirements.
Experience utilizing and navigating electronic health records and other web-based application programs.
Ability to critically analyze situations, data, and information, and be able to develop and pose probing questions, identify problems, and make recommendations towards their resolution.
Maintains clinical professional skills via continuing education opportunities.
Computer literate on MS Office applications and Adobe.

Additional information

This is a U.S. Public Health Service position located within the Department of Homeland Security (DHS), Immigration and Customs Enforcement (ICE), Enforcement and Removal Operations (ERO), ICE Health Service Corps (IHSC), Healthcare Compliance Division, Health Plan Management Unit (HPMU), Claims Management Program (CMP). The incumbent reports directly to the CMP's CBP Analyst Lead (CBP AL). This is a non- supervisory position.

The HPMU Claims Management Program (CMP) manages national operations of a provider network, claims adjudication processes and IHSC's claim processing third-party administrator (TPA). The CMP collaborates with the TPA claims processor, IHSC's Credentialing and Privileging Unit and off-site community providers to complete enrollment processes and establish letters of understanding with IHSC. CMP works jointly with internal and external stakeholders to meet mission initiatives, maintain a provider network and achieve timely adjudication of claims.

IHSC is committed to providing the necessary medical intervention for aliens to reduce global disease and support the safe apprehension, enforcement and removal of aliens involved in immigration proceedings.

IHSC has a multi-sector, multidisciplinary workforce of more than 1,600 employees, including U.S. Public Health Service (PHS) commissioned officers, federal civil servants, and contract staff. IHSC provides on-site direct patient care to ICE detainees at 17 detention facilities throughout the country and manages the provision of off-site medical care for detainees housed in approximately 240 additional Intergovernmental Service Agreement (IGSA) facilities. The ICE detainee population is approximately 34,000 on a daily basis, with an average length of stay of about 30 days, and over 400,000 detainees annually.

IHSC Headquarters provides guidance and support to IHSC-staffed facilities. While IHSC does not directly provide medical services in non-IHSC-staffed facilities, IHSC audits the facilities' compliance with national detention standards, as required by each facility's contract with ICE.

SUPERVISORY CONTROLS:
The CBP Program Analyst works under the supervision of the CBP PAL. Assignments are usually of a long-term, recurring, or broadly defined nature.

The incumbent completes recurring assignments with minimal instructions; however, objectives, priorities and deadlines are provided on new assignments.

The incumbent selects his/her own methods and solves most normal problems arising during the course of work. Completed work is usually evaluated for technical soundness, appropriateness and conformity to professional standards and PHS requirements.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

We will review your resume and supporting documentation to ensure you meet the minimum qualification requirements. You may be selected for an interview at the hiring authority's discretion. You will be notified of selection or non-selection.

Required Documents

To apply for this position, you must provide a complete Application Package. Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position. A complete application includes:

U. S. Public Health Service Officers

Cover Letter/Letter of Interest.
Degrees. (Place under "Diploma/GED")
Professional license. (If applicable)
Additional professional certificates. (If applicable)
Three professional references. (i.e., name, title and contact information)
Official USPHS Promotion CV - e.g., relevant experience, education, training. (Place under "USPHS Promotion CV")
- You may provide a civilian resume in addition to the USPHS Promotion CV to capture all relevant work experience.
A copy of your Certificate of Investigation (located in your eOPF).
*Three most recent Commissioned Officer Effectiveness Reports (COER). (Place under "Performance Appraisal")
For IHSC USPHS officers only, a copy of your current Service Remaining Requirements Agreement.
Indicate if you have an Assignment Pay (AP) Agreement and the date of the end of your AP Agreement. If you do not, please submit a memo attesting to no AP in the Assignment Pay (AP) Agreement section in the documents section of application.

New Call to Active Duty

Cover letter/Letter of Interest. Please include location preference here.
Degrees. (Place under "Diploma/GED")
Professional license. (If applicable)
Additional professional certificates. (If applicable)
Three professional references (i.e., name, title, and contact information)
CV - e.g., relevant experience, education, training. (Place under "USPHS Promotion CV")
U.S. Public Health Service - Appointment Board Decision Letter/Email or a screenshot of AES dashboard to the United States Public Health Service

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

To apply for this position, you must submit the required documentation outlined under the REQUIRED DOCUMENTS section below.

The complete initial Application must be submitted by 11:59 PM (EST) on 09/29/2026.

PLEASE NOTE: If your materials are not received by the closing date, your application will be evaluated solely on the information available and you may not receive full consideration or may not be considered eligible. Also, if you do not provide a valid email address, you may not be notified of the outcome of your application.

To begin the process, click the Apply Online button to create an account or log into your existing USAJOBS account. Follow the prompts to complete the occupational questionnaire. Please ensure you click the Submit My Answers button at the end of the process.

Note: To check the status of your application or return to a previous or incomplete application, log into your USAJOBS account, select Application Status, and click on the more information link under the application status for this position.

Applications and supporting documentation will not be accepted by mail or email. If you need further assistance, contact the Human Resources Office representative listed on this announcement at least one day prior to the closing date for further instructions.

Agency contact information

IHSC Recruiting

Email: IHSCrecruiting@ice.dhs.gov

Address: ERO-DRO-IHSC Public Health Service
500 12th Street SW
Washington, DC 20536
US

Next steps

Once you submit your application, we will assess your experience and training, identify the best-qualified applicants, and refer those applications to the hiring manager for further consideration and interviews. We will notify you by email after each of these steps has been completed. Your status will also be updated on USAJOBS throughout the process. To check your status, log on to your USAJOBS account, click on "Application Status," and then click "More Information." We expect to make a job offer within 60 days after the deadline for applications. If you are selected, we will conduct a suitability/security background investigation. View more information on applying for federal employment.

U.S. Customs and Border Protection Program Analyst (O-4 Billet) Non-Supervisory Job in Location Negotiable After Selection