UX CONTENT DESIGNER

Department of the Navy

U.S. Marine Corps

BUSINESS AND SUPPORT SERVICES

Summary

Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.

This job is open to

The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Clarification from the agency

Open to Public

Duties

Serves as UX Content Designer for Marine Corps Community Services (MCCS) enterprise digital platforms, including installation websites, MCCS Connect, and related services. Responsible for designing, writing, and maintaining user-centered content that supports clear, consistent, and effective digital experiences.
Applies knowledge of user experience principles, content design, and plain language standards to ensure information is structured and presented in a way that supports user needs and service delivery. Works collaboratively with product, design, and development teams, as well as installation stakeholders, to improve usability and consistency across platforms.
Works collaboratively with product managers, UX designers, UX engineers, and installation stakeholders to support content consistency and usability across distributed environments.

Major Duties and Responsibilities
-    Designs and develops user-centered content for digital platforms, including web and mobile experiences
-    Writes, edits, and refines content using plain language principles to improve clarity and usability
-    Structures content to support intuitive navigation, accessibility, and task completion
-    Collaborates with UX designers and product managers to ensure content aligns with user flows and feature functionality
-    Participates in Agile processes, including backlog refinement and sprint activities, to represent content needs in product development
-    Conducts content reviews and audits to identify gaps, inconsistencies, and opportunities for improvement
-    Translates complex program, policy, and service information into clear, concise, and actionable content
-    Supports the development and use of content patterns, templates, and reusable components
-    Works with developers to ensure content is implemented effectively within system and platform constraints
-    Uses analytics, search data, and user feedback to evaluate content performance and recommend improvements
-    Provides guidance to installation personnel on content best practices and effective use of digital platforms
-    Assists in developing documentation and training materials to support consistent content practices
-    Ensures content aligns with accessibility standards and applicable policies (e.g., Section 508)

Knowledge, Skills, and Abilities
-    Knowledge of user experience (UX) principles, content design, and information architecture
-    Ability to write and edit clear, concise, and user-centered content
-    Knowledge of plain language standards and digital content best practices
-    Ability to structure content to support usability and efficient navigation
-    Skill in conducting content reviews and applying insights to improve user experience
-    Ability to collaborate effectively with cross-functional teams and stakeholders
-    Familiarity with content management systems and digital publishing processes

Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Takes action to solve problems quickly. Alerts the higher-level supervisor, or proper point of contact for help when problems arise. Adheres to safety regulations and standards. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.

Performs other related duties as assigned.

This is a white-collar position where occasional lifting up to 20 lbs. may be required.

Requirements

Conditions of employment

See Duties and Qualifications

EVALUATIONS:

Qualifications

Bachelor's degree in a related field appropriate to the work of the position; AND three years of progressively responsible experience in UX content design, content strategy, content writing, technical writing, digital content management, web or mobile content development, information architecture, digital publishing, accessibility, plain language, or related enterprise digital platform work; OR an appropriate combination of education and experience that demonstrates possession of knowledge and skill equivalent to that gained in the above, OR appropriate experience that demonstrates that the applicant has acquired the knowledge, skills, and abilities equivalent to that gained in the above.

Must have experience to demonstrate the ability to structure, write, edit, and maintain user-centered digital content; support content management system workflows; translate complex program, policy, service, or technical information into clear and actionable digital content; apply plain language and accessibility standards; and collaborate with product, design, development, IT, and stakeholder teams.

Skill to prepare and maintain clear, accurate, and complete digital content records, documentation, reports, and stakeholder correspondence. Ability to communicate effectively with technical and non-technical audiences and maintain positive working relationships across product, design, development, IT, and installation teams. Strong verbal and written communication skills, with demonstrated ability to explain complex information clearly and professionally.

Additional information

GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, sex, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.

It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.secnav.navy.mil/donhr/Site/Pages/No-Fear-Act.aspx

As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made.

Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS.

Required Documents:

*Education/certification certificate(s), if applicable.

*If prior military, DD214 Member Copy

This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce.

Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card.

INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENT'S DISCRETION WITHOUT FURTHER COMPETITION.

ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN TIME (ET) ON THE CLOSING DATE LISTED IN THE JOB POSTING.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working at MCCS include but are not limited to:

• Stability of Federal Civilian Service

• People with passion for doing work that matters

• Quality of Work Life Balance

• Competitive Pay

• Comprehensive Benefit Packages

• Marine Corps Exchange and Base Facility Privileges

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application/resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. This vacancy will be filled by the best qualified applicant as determined by the selecting official.

Required Documents

Varies - Review "OTHER INFORMATION"

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

All applications must be submitted online via the MCCS Careers website.

Resumes/applications emailed or mailed will not be considered for this vacancy announcement. Resumes with personal photographs will not be considered for this vacancy. To be considered for employment, the application or resume must be submitted online by 11:59 PM (ET) on the closing date of the announcement.

Note: To check the status of your application or return to a previous or incomplete application, log into your MCCS user account and review your application status.

Agency contact information