Duties
Serves as the UX Engineer for Marine Corps Community Services (MCCS) enterprise digital platforms. Reports directly to the Digital Product and User Experience Manager and supports the design, development, implementation, maintenance, and continuous improvement of MCCS digital experiences.
Applies knowledge of user experience principles, front-end development practices, accessibility requirements, content management systems, and web technologies to support enterprise digital platforms. Collaborates with product management, stakeholders, developers, contractors, and content contributors to implement approved enhancements, maintain platform functionality, and improve the overall user experience.
Supports enterprise website platforms and digital services through front-end development, content management system administration, user training, platform support, testing, and quality assurance activities. Assists with evaluating user needs, troubleshooting technical issues, implementing enhancements, and maintaining digital experiences that support organizational objectives and customer needs.
MAJOR DUTIES:
UX Engineering and Platform Development
- Designs, develops, and maintains digital experiences utilizing modern web technologies, content management systems, and established development standards.
- Implements approved requirements, interface designs, wireframes, prototypes, and content structures into functional digital solutions.
- Develops and maintains responsive user interfaces, navigation systems, and front-end functionality across MCCS digital platforms.
- Assists with troubleshooting, maintenance, enhancement, and support of enterprise digital platforms and web applications.
- Supports testing, quality assurance, and validation activities to ensure platform functionality and usability. Content Management Systems and Platform Operations
- Configures, maintains, and supports enterprise content management systems and associated platform functionality.
- Assists installation personnel and platform users with content management, publishing workflows, and platform administration activities.
- Monitors assigned digital platforms and coordinates corrective actions or support efforts to maintain platform performance, availability, and continuity of service.
- Supports content implementation, platform configuration, and ongoing operational activities across enterprise digital platforms. Training, User Adoption, and Knowledge Management
- Develops and maintains training materials, user guides, standard operating procedures, knowledge base articles, and support documentation.
- Coordinates and delivers training sessions, workshops, demonstrations, and onboarding activities for platform users and stakeholders.
- Serves as the primary coordinator for CMS user training, onboarding activities, training materials, and operational support resources.
- Assists users with platform adoption, troubleshooting, and utilization of established workflows, processes, and best practices. Accessibility, Usability, and Continuous Improvement
- Implements established accessibility standards, user experience requirements, and front-end development best practices.
- Supports usability evaluations and identifies opportunities to improve user experiences across digital platforms.
- Reviews user feedback, support requests, and platform usage trends to identify enhancement opportunities.
- Assists with analytics implementation and validation of user experience improvements. Stakeholder Support and Collaboration
- Provides technical consultation and support to MCCS stakeholders, installation personnel, and platform users.
- Collaborates with developers, designers, system administrators, cybersecurity personnel, contractors, and other stakeholders to support successful platform delivery and operations.
- Assists with requirements gathering, solution planning, testing, implementation, and issue resolution activities.
Provides World Class Customer Service with an emphasis on courtesy. Takes action to solve problems quickly. Alerts the supervisor or proper point of contact for help when problems arise. Adheres to safety regulations and standards. Promptly reports workplace hazards, injuries, occupational illnesses, and property damage resulting from workplace mishaps. Adheres to established standards supporting Equal Employment Opportunity principles and prevention of sexual harassment.
Performs other duties as assigned.
This is a white-collar position where occasional lifting up to 20 lbs. may be required.
Requirements
Conditions of employment
- See Duties and Qualifications
EVALUATIONS:
Qualifications
Four years of experience in website development, user experience design and implementation, content management systems, digital platform management, or related digital technologies. Applicable education may be substituted for years of experience.
Must have experience developing and supporting content management systems such as WordPress, Drupal, SharePoint, or similar enterprise digital platforms, with an emphasis on content management, responsive design, accessibility, and user experience.
Strong knowledge of modern front-end development technologies including HTML, CSS, JavaScript, responsive web design principles, and contemporary web development practices. Experience implementing user interfaces and digital experiences across enterprise platforms is highly desirable.
Knowledge of accessibility standards, digital media, usability principles, content management systems, and web technologies is preferred. Experience in supporting website implementation, maintenance, enhancement, user training, and operational support activities is required.
Skill in developing and delivering training materials, operational procedures, presentations, briefings, user guides, and technical documentation.
Ability to prepare and maintain clear, accurate, and complete documentation, reports, and correspondence. Exceptional customer service, interpersonal, analytical, and problem-solving skills. Strong verbal and written communication skills. Ability to effectively collaborate with technical and non-technical stakeholders.
Additional information
GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, sex, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.
It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.secnav.navy.mil/donhr/Site/Pages/No-Fear-Act.aspx
As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made.
Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS.
Required Documents:
*Education/certification certificate(s), if applicable.
*If prior military, DD214 Member Copy
*Resume that does not exceed 2 pages
**IMPORTANT: To align with the Merit Hiring Plan, Federal Agencies will not accept resumes that exceed two pages. Accordingly, the NAF HRO will only consider resumes that are two pages or fewer. Resumes exceeding this limit will not be referred and will be deemed ineligible for consideration.
This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce.
Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card.
INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENT'S DISCRETION WITHOUT FURTHER COMPETITION.
ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN TIME (ET) ON THE CLOSING DATE LISTED IN THE JOB POSTING.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working at MCCS include but are not limited to:
• Stability of Federal Civilian Service
• People with passion for doing work that matters
• Quality of Work Life Balance
• Competitive Pay
• Comprehensive Benefit Packages
• Marine Corps Exchange and Base Facility Privileges
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.