VISUAL MERCHANDISING ASSOCIATE NF-1 RETAIL DIV. MGMT Job in Oceanside, CA

Vacancy No. 70643 Department U.S. Marine Corps
Salary $16.30 to $16.30 Grade 01 to 01
Perm/Temp Permanent FT/PT Part-time
Open Date 10/29/2024 Close Date 11/19/2024
Job Link Apply Online Who may apply Public
Locations:
Oceanside, CA


Summary

Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.

This job is open to

Clarification from the agency

Open to Public

Duties

Responsible for providing the highest quality of customer service to customers and brand integrity support to all teams within the Marine Corps Exchange. Committed to ensuring accurate pricing and presentation, signing and merchandising standards and overall building readiness to brand execution in the customer’s eyes. Brand Integrity Associates within the Marine Corps Exchange are expected to provide a Dress Blue Experience that will make our customers want to return again. Responsible for ensuring all customer touchpoints are set and managed to the brand standard. Ensures all sale, ad and promotional items are signed and placed according to brand standards. Ensures all merchandise is signed and labeled according to pricing and planogram standards. Actively participates in weekly and seasonal ad and visual display set. Assists the Brand Integrity Specialist , Brand Integrity Manager or if one is not on staff, partners with Store Manager or Operations Manager in the execution of signing related to promotions, merchandising, seasonal packages and floor sets. Partners with the Brand Integrity Specialist and Brand Integrity Manager to achieve daily and weekly Dress Blue Standards at all customer touchpoints and retail sites. Reports to the Brand Integrity Manager, Store Manager, or Operations Manager.
Understands and operates within all service policies and exercises an “I can DO that!” mentality when a customer problem occurs. Proactively identifies opportunities to resolve customer problems and concerns before they happen. Takes ownership and follows up with customers to ensure their problems were resolved. Understands and articulates all MCX value stories, programs and promotions. Recognizes the core values and mission of the Marine Corps Exchange (MCX). Assists the Brand Integrity Specialist, Brand Integrity Manager, Assistant Store Manager, Operations Manager, or Marine Mart Managers in execution of corporate service programs, promotions and other events. May perform general housekeeping duties such as cleaning or dusting fixtures and merchandise. May sort and replenish merchandise.
Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Take action to solve problems quickly. Alerts the higher-level supervisor, or proper point of contact for help when problems arise. Adhere to safety regulations and standards. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adhere to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.
Takes advantage of all training opportunities to develop service and sales/selling skills. Develops a general understanding about the brands and products sold within the store. Partners with Specialists and Managers to provide answers to product questions from customers. Relays customer comments and concerns to Sales or Experience Manager. Identifies opportunities to produce add-on sales at the front line through suggestive and consultative selling. Ensures all sale, ad and promotional items are signed and placed according to brand standards. Ensures assigned service area is merchandised to brand standards with proper product placement. Communicates product outs to Sales Manager. Identifies and reduces all risks of loss and/or theft. Actively engages in organizational training opportunities that develop personal and professional skills related to: time management, emotional intelligence, interpersonal skills, career planning, public speaking and small group leadership.
May require food handling safety training, handling and certification. May require training and handling of Western Union and other customer services offered. May require light custodial duties, light lifting of merchandise, stocking, setting planograms, price changes, inventory counts and corrections.
Performs other duties as assigned. This is a mixed position where the incumbent must be able to lift and carry objects up to 45 lbs. independently and objects over 45 lbs. with assistance.

Requirements

Conditions of Employment

  • See Duties and Qualifications

EVALUATIONS:

Qualifications

Experience working in a customer and sales-focused environment preferred. Merchandising and signing experience preferred. Ability to read and understand operating standards and procedures for service, service recovery, merchandising, pricing and presentation and store brand and work within the position to execute these standards properly. Ability to work in a high performance atmosphere with commitment to service and sales goals. Attention to detail is required. A valid driver's license is required.

Additional information

GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, gender, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.

It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.donhr.navy.mil/NoFearAct.asp.

As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made

Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS.

Required Documents:

           *Education/certification certificate(s), if applicable.

           *If prior military, DD214 Member Copy

This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce.

Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card.

INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENT'S DISCRETION WITHOUT FURTHER COMPETITION.

ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN TIME (ET) ON THE CLOSING DATE LISTED IN THE JOB POSTING.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working at MCCS include but are not limited to:

•      Stability of Federal Civilian Service

•      People with passion for doing work that matters

•      Quality of Work Life Balance

•      Competitive Pay

•      Comprehensive Benefit Packages

•      Marine Corps Exchange and Base Facility Privileges

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application/resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. This vacancy will be filled by the best qualified applicant as determined by the selecting official.

Required Documents

Varies - Review "OTHER INFORMATION"

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

All applications must be submitted online via the MCCS Careers website: https://careers.usmc-mccs.org

Resumes/applications emailed or mailed will not be considered for this vacancy announcement.  To be considered for employment, the application or resume must be submitted online by 11:59 PM (EST) on the closing date of the announcement.

Note: To check the status of your application or return to a previous or incomplete application, log into your MCCS user account and review your application status.

STEP 1 - College Transcript(s) or Education Certificate(s), (REQUIRED IF USING EDUCATION TO QUALIFY)

A degree from an accredited college/university may be used to qualify for this position, or in combination with experience, as noted in the minimum qualification section of this announcement. If using education to qualify, you must upload a copy of your college transcript(s), indicating degree conferred, as an attachment to your profile under “My Job Applications” https://careers.usmc-mccs.org to be considered. Applications received without college transcripts (if using education) will be ineligible for consideration.

STEP 2 - If prior military, upload a copy of your DD214 Member 4 Copy as an attachment to your profile under “My Job Applications” https://careers.usmc-mccs.org

STEP 3 – Military Spousal Preference may be requested for positions NF-3 and below, Crafts and Trades (NA, NL, NS), and Child & Youth (CY) positions. Spouses must meet the minimum qualifications posted in the job announcement. Spouse preference eligibility begins 30 days before the military sponsor’s reporting date to the new duty location. Spousal Preference applicants hired in a flexible position will not lose their spousal preference eligibility until converted or hired into a regular full-time or part-time position or is within a 60 day period of receiving new PCS Orders.

Please see below to ensure your application includes the correct required documents to verify eligibility. Documents will need to be uploaded as an attachment(s) to your profile under “My Job Applications” https://careers.usmc-mccs.org

Required Documents

  1. Furnish a copy of the PCS order identifying a spouse’s authorized move and the sponsor’s reporting date to the new duty location. If the spouse is not listed on the PCS orders, the spouse must provide documentation (i.e. marriage certificate, valid military ID, etc.) verifying marriage prior to PCS orders (must have been married to the military sponsor before relocation to the new duty station).
  2. Submit a current application or resume.
  3. For spouses with current or prior Federal service, submit a copy of the most recent performance appraisal rating and, if applicable, documentation of appointment eligibility.

STEP 4 - If applicable, upload a copy of your *Transition Assistanceform and copy of ID card with “TA” stamped on front of card as an attachment to your profile under “My Job Applications” https://careers.usmc-mccs.org

Transition Assistance Program: (May be requested for positions graded NF-3 below or equivalent) Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must upload all documents listed above in Step 4.

Selective Service Registration: If you are a male born after December 31, 1959 and are at least 18 years of age, government employment requires that you must register with the Selective Service System, unless you meet certain exemptions. You must be able to show proof of registration or your exemption, as part of the required suitability background investigation.

NOTE:It is the applicant's responsibility to verify that information entered, uploaded, or submitted is received, legible and accurate. HR will not modify applications, resumes, or answers submitted by any applicant. To check the status of your application or to return to a previous or incomplete application, log into your MCCS user account and review your application status.

VACANCIES MAY BE FILLED BY METHODS OTHER THAN THE MERIT STAFFING PROGRAM WHEN IT APPEARS THAT THE BEST QUALIFIED PERSON CAN BE OBTAINED FROM OTHER SOURCES.

Agency contact information

CAMP PENDLETON MCCS
Address
CAMP PENDLETON MCCS
MARINE CORPS COMMUNITY SERVICES
ATTN: PERSONNEL OFFICER
CAMP PENDLETON, CA 920555020
USA
Learn more about this agency

Next steps

All applicants who submit an application via our Careers page at https://careers.usmc-mccs.org will be able to view their application status online.


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.