Veterans Service Representative

Clarification from the agency

ALL US CITIZENS DIRECT HIRE AUTHORITY: This position is being filled using Direct-Hire Authority (5 CFR 337.201) for this occupation.

The Veterans Service Representative (VSR) explains benefit programs and entitlement criteria, analyzes claims materials, identifies issues, gathers relevant evidence, conducts interviews, adjudicates claims, and inputs data necessary to generate the award and notification letter to the Veteran describing the decision and the reason for it. Specifically, the VSR will:

• Making determinations as to the eligibility for the type of benefit sought to include questions relating to adequacy of military service, medical evidence and the evaluation of evidence of income, employability, dependence and relationship
• Requesting examinations, re-examination or opinions to evaluate disabilities resulting from diseases or injuries
• Reviewing claims cases to assure all issues have been addressed, applies and interprets VA laws, including Veterans' case law, existing statutes and procedures, precedent rulings and state law in the adjudication process
• May conduct interviews in person or by phone with Veterans, representatives and advocates to explain the full range of VA benefits and related programs
• Preparing and releasing correspondences for use by other federal, state and local agencies
• Utilizing various electronic data processing systems to input data for processing claims and generating automated correspondence.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. The grade progression for this position is GS-07/09/10.

Work Schedule: Full time, Monday through Friday, 8:00 AM to 4:30 PM
Compressed/Flexible: Available
Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position.
Virtual: This is not a virtual position.
Position Description Title/PD#: Veterans Service Representative/PD37300A, PD37301A, and PD37233A
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required
Bargaining Unit: Yes

Conditions of employment

As a condition of employment for accepting this position, you may be required to serve a 1 year or 2-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the Agency;
• whether your continued employment would advance organizational goals of the Agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.Additional Conditions of Employment are as follows:

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary or trial period
• Subject to background/security investigation
• Required to attend an 8 week training session, which may require travel.
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents.
• Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.

As a condition of employment for accepting this position, you will be serving in a position in Schedule Policy/Career of the excepted service. You will obtain competitive status after two years of service in this position, if applicable. Your employment in this position will be at-will. Merit Systems Protection Board (MSPB) appeals of adverse actions concerning performance, discipline, and other matters arising under 5 U.S.C. Chapters 23, 43, and 75 will not be available to an individual serving in this position. Prohibitions on prohibited personnel practices will be enforced by the Office of General Counsel and not the Office of Special Counsel.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement.

To qualify for the GS-0996-07 position you must have at least one year of specialized experience equivalent to the GS-05 level or higher in the federal, state and/or private setting. Specialized experience is defined as the interpretation or application of laws, regulations, or procedures to analyze evidence to make determinations and research routine issues to resolve discrepancies. Examples of experience include:

• Using various computer systems for data entry and maintaining/monitoring case files.
• Applies use of federal laws when processing compensation and benefit claims for a state or federal agency, insurance company, worker's compensation, disability, retirement or pension programs;
• Determines basic employment qualifications and eligibility for benefit programs

OR
Education Substitution: Applicants may substitute education for the required experience. To qualify based on education you must have:

• One full year of graduate level education. Graduate level education must demonstrate the competencies necessary to do the work of the position; OR
• A Bachelor's degree with Superior Academic Achievement (3.0 GPA or higher). Superior Academic Achievement (SAA) is based on: 1.) class standing, 2.) grade point average or 3.) honor society membership.

OR
Combining Education & Experience: If you do not fully meet the length of experience and education described for a specific grade level (e.g. have six months of experience and some coursework but not a degree), the two can be combined to total 100% of the requirement. Click here for more information.

To qualify for the GS-0996-09 position you must have one year of specialized experience equivalent to the GS-07 level or higher in the federal, state and/or private setting. Specialized experience is defined as experience which requires the interpretation of legal and medical documentation to determine the claimant's eligibility for services and benefits programs. Examples of specialized experience include:

• Determining the eligibility for Federal or State-administered benefits, such as disability, education, housing, medical, and/or Veterans' benefits;
• Interpreting and applying Federal and State laws, including case law, existing statutes and procedures, and precedent rulings, to process claims pertaining to a service program;
• Gathering and requesting evidence to build service program case files, respond to claimant inquiries and identify errors, inconsistencies, or omissions;
• Explaining Federal or State claims decisions to claimants, special interest groups, dependents and/or representatives in an effort to gain acceptance of the determination.

OR
Education Substitution: Applicants may substitute education for the required experience. To qualify based on education you must have:

• A master's or equivalent graduate degree in an accredited or pre-accredited college or university; OR
• 2 full years of progressively higher-level graduate education leading to such a degree; or possession of an LL.B. or J.D. degree, if related. Graduate-level education must demonstrate the competencies necessary to do the work of the position.

OR
Combining Education & Experience: If you do not fully meet the length of experience and education described for a specific grade level (e.g. have six months of experience and some coursework but not a degree), the two can be combined to total 100% of the requirement. Click here for more information.

To qualify for the GS-0996-10 position you must have one year of specialized experience equivalent to the GS-09 level or higher in the federal, state and/or private setting. Specialized experience is defined as demonstrating competence in adjudicating Veterans' claims. Specialized experience is typically gained in positions that involve the development, examination, investigation, adjudication, and authorization of claims for disability compensation, disability pension, death compensation, death pension benefits, life insurance benefits, etc. Such experience is to be substantive and relevant and requires a high degree of independence and judgment in the interpretation of more complex legal and medical documentation to determine claimant's eligibility and supporting evidence for services and benefits.

OR Education Substitution: Applicants may substitute education for the required experience. To qualify based on education you must have:

• Two and a half years of progressively higher-level graduate education leading to a Ph.D, or equivalent doctoral degree. Graduate-level education must demonstrate the competencies necessary to do the work of the position.

OR
Combining Education & Experience: If you do not fully meet the length of experience and education described for a specific grade level (e.g. have six months of experience and some coursework but not a degree), the two can be combined to total 100% of the requirement. Click here for more information.

Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week.

Physical Requirements:The work normally involves mental rather than physical exertion. The work is mostly sedentary; however, there may be some walking, standing, and carrying of light items.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Applicants will be referred in the order in which they were received.

THIS IS A DIRECT HIRE ANNOUNCEMENT. The Office of Personnel Management (OPM) Direct Hire Authority, authorized by 5 United States Code (U.S.C.), Section 3304 and 5 Code of Federal Regulations (CFR) Part 337, Subpart B. Veterans' preference and traditional rating and ranking of applicants do not apply to the Direct Hire process. Your application will be considered based on education, training, and quality of your experience.

The USA Hire Assessments includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment.

Applicants will be referred in the order in which they were received. Your resume will be evaluated to determine if you meet the minimum qualifications required and on the extent; to which your application shows that you possess the competencies associated with this position. To determine if you are qualified for the job, a review of your resume and supporting documentation may be made and compared against your responses to the vacancy questionnaire.

USA Hire competencies based on your application for this position:

• Attention to Detail
• Customer Service
• Decision Making
• Flexibility
• Integrity/Honesty
• Interpersonal Skills
• Learning
• Reading Comprehension
• Reasoning
• Self-Management
• Stress Tolerance
• Teamwork

Required Documents:

• Resume

Resume (limited to 2 pages)

• You must provide a resume detailing your specialized experience and competencies relevant to the position.
• For qualifications determinations your resume must reflect hours worked per week, the inclusive dates of employment, and the level of your experience. If your resume does not reflect this information you will not receive credit for the experience.
• If you submit more than one copy of your resume, the most recent version will be reviewed. The latest timestamp will be used to determine which version of your resume is "most recent." It is your responsibility to check the status and timestamp of all documents you submit as part of your application. We would recommend that you not submit more than one version of your resume.
• If your resume includes a photograph or other inappropriate material or content, we will not use it to make eligibility and qualification determinations, and you may not be considered further for the vacancy.

Transcripts

• If you are basing all or some of your qualifications on education or if a degree is required for the position, a transcript must be included as part of your application package.
• An unofficial transcript may be submitted; however, it must reflect the applicant's name, school name, course names, levels, credits earned, grades received, and degree conferred if applicable.
• Your transcript (official or unofficial) must reflect the degree conferred date if you are substituting a degree for experience.
• A photocopy of your degree is not acceptable in lieu of a transcript.
• An official transcript will be required later if you are selected for the position.
• Whenever possible it is preferable that you submit copies of official transcripts. Unofficial transcripts may lack essential information necessary for a full evaluation of your qualifications.

Documents Accepted:

• Cover Letter
• DD-214/ Statement of Service
• Disability Letter (Schedule A)
• Disability Letter (VA)
• CTAP/ICTAP Documents
• PCS Orders
• Performance Appraisal
• Proof of Marriage Status
• Resume
• Separation Notice (RIF)
• SF-15
• SF-50/ Notification of Personnel Action
• Transcript

Veterans' Preference: Since the Direct-Hire Recruitment Authority is being used, traditional Veterans' Preference rules do not apply. Qualified veterans will, however, be given full consideration for this position.

Applications are accepted online. Applying online will allow you to review and track the status of your application.

Next steps

Additional locations