Clarification from the agency

All U.S. Citizens.

GS-12:

• Works with unit leadership to formulate goals, initiatives, and plans to accomplish and maintain the FBI mission.
• Collaborates with senior IT staff to escalate and resolve complex problems.
• Supports end-users by resolving hardware and software issues in a timely manner.
• Installs, configures, and troubleshoots Enterprise virtual and physical servers, software, and IT systems.

• Researches, analyzes, designs, implements, documents, and tests IT systems.
• Ensures compliance with security protocols during hardware and software maintenance.
• Provides recommendations to team and unit leadership regarding upgrades, configuration changes, system requirements, and new emerging technology.
• Monitors and supports contractor services.

Conditions of employment

• Must be a U.S. citizen.
• Must be able to obtain a Top Secret clearance.

Qualifications

GS-12: Applicant must possess at least one (1) year of SE equivalent to the GS-11 grade level. SE is defined as follows:

• Experience supporting Enterprise virtual and physical IT services environments, including troubleshooting hardware and software.
• Experience documenting and following technical processes and procedures.
• Experience resolving routine IT issues and escalating complex problems.
• Experience providing professional customer support.

• Experience managing and maintaining systems and services independently.
• Experience presenting to unit, section, and division leadership.

• VMWare (EXS/EXSi)
• AWS
• Microsoft Azure
• VDI
• Virtual Hosting

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application will be evaluated using the FBI's Candidate Rating Procedures. Your resume and supporting documents will be reviewed to verify that you meet the job qualifications listed in this announcement and will be compared against your responses to the online assessment questionnaire. Applicants must meet the qualification requirements by the closing date of this announcement.

If you are found minimally qualified, your application will move forward to additional phases of the review process.

The competencies will be used in a Structured Resume Review to objectively evaluate applicant resumes. Do not provide a separate narrative written statement. Rather you must describe in your resume how your past work experience demonstrates that you possess the competencies identified below. Your resume should demonstrate that you possess the following competencies.

Competencies:

• Customer Service
• Information Management
• Initiative
• Problem Solving/Judgement
• Technology Awareness

1. Utilizing the Resume Builder, outline your relevant work experience and associated start and end dates. Uploaded resumes will not be reviewed or used for qualification purposes.
2. A complete assessment questionnaire
   Other supporting documents (if applicable):
3. • College transcripts, if qualifying based on education or if there is a positive education requirement
   • Notification of Personnel Action, SF-50; not applicable to current FBI employees
   • Most recent Performance Appraisal; not applicable to current FBI employees
     Veterans: DD 214; Disabled Veterans: DD 214, SF-15, and VA letter dated 1991 or later
   • Memorandum for Record (MFR): Work performed outside assigned duties (that would not normally be documented on an SF-50, i. e., back-up duties), has to be documented in detail by an immediate supervisor in order to receive full credit for amount of time worked in that position. If no documentation is furnished no credit will be given for time worked in that position. The following notations must be specified in the documentation:
     • Percent of time worked in the particular position (cannot conflict with main duties.
     • The month/year work began.
       Frequency worked (i.e., daily, monthly, etc.)
     • Specific duties performed.

Next steps