Wage and Hour Technician

Clarification from the agency

Open to all U.S. Citizens - includes Interagency Career Transition Assistance Program (ICTAP) and Career Transition Assistance Program (CTAP) eligibles who are in the local commuting area.

This is a developmental position. The career ladder progression is GS-07/8/9. In the developmental grade levels, the employee will carry out a variety of assignments as a continuation of their training and development, with duties being performed under closer than normal supervision. As the employee progresses, the assignments will become more difficult and complex in preparation to fully perform the duties at the full performance level (GS-09).

As a Wage and Hour Technician (Bilingual English/Spanish Language Preferred) you will perform the following duties which are not all-inclusive:

• Assists the DD/ADD as needed with various administrative and management duties.
• Provides technical assistance to the public, and employers/employees regarding Wage and Hour laws and regulations.
• Uses a computer to input data, create documents and create and maintain files. Initiate appropriate notification and/or referral to other agencies.
• Types letters, forms, e-mail communications and other applicable documents.
• Receives incoming complaints and determine if probable violations exist or refers callers to the appropriate agency
  or personnel.
• Provides answers to inquires relating to the statutes enforced by the Wage and Hour Division.
• Documents detailed complaint statements thoroughly addressing the alleged violation(s).
• Drafts and prepares responses to letters for the employers and employees on application of Wage and Hour laws, back wage installments complaints investigations statutes etc.
• Communicates with internal and external personnel to determine the validity of complaints.
• Conducts interviews in person, via telephone or virtually using systems such as Microsoft Teams.
• Contacts employers by telephone to resolve complaints and where appropriate computes and when authorized negotiates back wages for complaints by means of conciliatory methods.
• Reviews time and payroll records to identify violations in pay and employment practices. Under supervision, computes back wages, penalties and liquidated damages
• Applies accounting procedures necessary for monitoring and handling back wage payments.
• Uses judgment in selecting alternative means of locating material necessary to investigate, complete or follow through on complaints and other cases.
• Determines the relevance and importance of a large number of facts or questions and analyze conditions and elements to define interrelationships and applicability of governing wage and hour provisions and draws conclusions.

Conditions of employment

• Must be a U.S. Citizen.
• Must be at least 16 years old.
• Requires a probationary period if the requirement has not been met.
• Candidate required to obtain the necessary security/investigation level.

Qualifications

Applicants must have 52 weeks of specialized experience equivalent to at least the next lower grade level, GS-6 in the Federal Service.

Specialized Experience is the experience that equipped the applicant with the particular knowledge, skills, and abilities (KSA's) to perform the duties of the position successfully, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level.

Qualifying specialized experience for GS-7 includes:
1) Experience preparing written communication to summarize information;
2) Experience responding to and/or resolving customer complaints;
3) Experience assisting with interviews or investigations to gather data/information;
4) Experience analyzing numerical data to identify discrepancies and/or perform mathematical calculations.

Bilingual English / Spanish language fluency (PREFERRED) - Spanish and English is preferred but not required. However, if you indicate that you are fluent in both Spanish and English, you may be interviewed in both languages and you may be asked to read/write and/or translate documents from Spanish to English and vice versa, to verify fluency.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your evaluation will be based on how well you meet the qualifications outlined in this vacancy announcement, as demonstrated through your resume and supporting documentation.

Click Application of Veterans Preference for more information.

You may preview application questions for this vacancy here: https://apply.usastaffing.gov/ViewQuestionnaire/13027631

Clickhere for Evaluation details.

If you meet the minimum qualifications, you will be evaluated against the evaluation factors below and will be placed into a category based on your vacancy question responses.

Category A - Meets the basic qualification requirements for the vacancy and has successful experience in the same or similar job that has demonstrated superior proficiency in applying critical competencies required by this position to work of increased levels of difficulty and complexity.

Category B - Meets the basic qualification requirements for the vacancy and demonstrates satisfactory proficiency in the critical competencies required by this position.

Category C - Meets the specialized experience described in the minimum qualification requirements section of this announcement and demonstrates proficiency in the basic competencies.

Clickhere for Evaluation details.

USA Hire

You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):

• Flexibility
• Integrity/Honesty
• Interpersonal Skills
• Reading Comprehension
• Reasoning
• Self-Management
• Teamwork

SME Resume Panel Review

Subject Matter Experts (SMEs) will review your resume to assess your technical qualifications based on the competencies listed below. Applicants who meet the required qualifications will advance to the next stage of the hiring process.

For each below competency, SME(s) will provide a rating of 0-Not Applicable, 1-Awareness, 2-Basic, 3-Intermediate, 4-Advanced, or 5-Expert based on the content of your resume.

Evaluation Factors (Competencies) - All qualified applicants will be evaluated on the following key competencies:

• Flexibility
• Integrity/Honesty
• Interpersonal Skills
• Reading Comprehension
• Reasoning
• Self-Management
• Teamwork

The information you provide may be verified by a review of your paid, unpaid, volunteer, as it demonstrates the competencies or skills required for the position to be filled. Your evaluation may include an interview, reference checks, or other assessment conducted by HR specialists, subject matter experts, or panel members and may include other assessment tools (ex. interview, structured interview, written test, work sample, etc.).

INFORMATION FOR ICTAP/CTAP ELIGIBLE(S) ONLY: If you are eligible for special priority selection under ICTAP/CTAP, you must be well-qualified for the position to receive consideration. ICTAP/CTAP eligible(s) who are placed into Category B or higher will be considered well-qualified. Be sure to review the eligibility questions to reflect that you are applying as an ICTAP or CTAP eligible and submit supporting documentation.

The following documents must be submitted by 11:59 p.m. (ET) on the vacancy closing date.

• Resumes: Required and applicants must provide a resume either by creating one in USAJOBS or uploading one from your profile. To receive full consideration for relevant and specialized experience, please list the month, year, and number of work hours worked for the experience listed on your resume. We also suggest that you preview the vacancy questions and confirm that your resume supports your question responses.
• NOTE: In alignment with the Presidential Memorandum titled Merit Hiring Plan, dated May 29, 2025, applicants may only submit a resume limited to two (2) pages. Only the résumé uploaded under the 'Resume" document type in USAJOBS will be reviewed. If the resume submitted exceeds two (2) pages, the application will be deemed ineligible for further consideration.
• Veterans Documents (if applicable): To be considered as a 5-point (TP) preference eligible, you must submit a copy of your DD214, Certificate of Release or Discharge from Active Duty. Your DD 214 must show the type of discharge and dates of active duty. To claim 10-point (CP/CPS, XP) preference, you must submit a copy of your DD214 and the proof of entitlement of this preference, which is normally an official statement, dated 1991 or later, from the Department of Veterans Affairs certifying to the present existence of the service-connected disability and indicating the percentage of your disability. In addition, a Standard Form (SF-15) should be included, but is not required. (For active-duty service members expecting honorable or general discharge or release within 120 days, click Tentative Preference for Active Duty). For more information, go to Feds Hire Vets - Veterans Preference.
• Displaced Employee Placement Documents: Only required if requesting priority consideration under CTAP or ICTAP eligibility.

NOTE: Cover Letters are not mandatory and will not be used to verify experience but may be submitted.

Do not upload password-protected documents.

Applicants selected for employment who are not current DOL employees will be required to provide proof of citizenship, and the E-Verify system will be used to confirm the employment eligibility of all new hires.

As a condition of employment for accepting this position, you may be required to serve a 1 year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

- your performance and conduct;
- the needs and interests of the agency;
- whether your continued employment would advance organizational goals of the agency or the Government; and
- whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probation period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

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