Website Manager Job in Randolph AFB, TX

Vacancy No. 24-9PFSK692021 Department Air Education and Training Command
Salary $26.00 to $27.00 Grade 4 to 4
Perm/Temp Permanent FT/PT Part-time
Open Date 1/7/2025 Close Date 1/16/2025
Job Link Apply Online Who may apply Public
Locations:
Randolph AFB, TX


Summary

This position will be assigned to the JBSA Randolph Marketing Office located in Joint Base San Antonio, TX.

This is a regular part-time category position with guaranteed 20 hours per week. May work up to 34 hrs./wk.

Employees appointed to a regular category position are eligible for benefits.

This job is open to

Clarification from the agency

Please see the "Who May Apply" section under the Qualifications section.

Duties

The Website Manager will lead the digital marketing and online communication strategies to engage, build and improve the online presence of the 502d Force Support Squadron. Prepares marketing concepts for the web and provides advice to decision makers in setting goals and establishing priorities to support the mission. Works closely with supervisors, higher level managers, Marketing team, Social Media Coordinator and the Marketing Director to gather content; prepare website and social media marketing campaigns and determine the best way to disseminate the information to drive traffic and audience growth across different online platforms. Ensures all content is displayed accurately, fully accessible and conforms to higher level and regulatory requirements. Will write and edit content for the web and may need to design eye catching advertisements for the web and social media sites. Maintains and edits photos of events for the web and social media sites. Resizes images, documents and create editable forms; prepare files for the web. Identifies trending topics of interest, provides online customer service support, evaluates customer feedback, coordinates and compiles customer requests from the web to managers and flight chiefs. Tracks day-to-day facility updates for online communications. As the online liaison between the Force Support Squadron and the community, the individual interacts with customers, monitors comments and replies to customer messages within a timely manner; create engaging online conversations. Responsible for improving search engine optimization and ensures website is easy to navigate and appealing. Uses website statistics to translate into marketing strategies and improves functional interface design. Provides recommendation to change format and online directory structures to improve navigation. Works with IT Specialists and Public Affairs to keep abreast of changes to Air Force Instructions, Manuals, and guidance covering web pages and maintenance as well as ensuring all registrations and clearances for the web page are kept up to date. Researches and develops new web-based projects. Able to provide training and support to alternate editors. May be required to work an uncommon tour of duty. May operate a government vehicle to include light truck, sedan, golf cart etc. Duty locayion will be JBSA Randolph, however, this position may be required to work at JBSA-Fort Sam Houston and JBSA-Lackland. Performs other duties as assigned.

If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12651517

Requirements

Conditions of Employment

  • This position requires the incumbent to complete a background investigation with favorable results.
  • This position requires the incumbent to have resided in the United States for 3 years and reside in the commuting area of the vacancy location.
  • This position has been identified as a Test Designated Position (TDP). The incumbent of this position will be subject to and must consent to a pre-employment and random drug testing.
  • This position requires shift work to provide coverage on evenings, weekends, holidays or special situations.
  • Must have a valid driver's license.

Qualifications

Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 01/16/2025

Business Based Action, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference

In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application.

Qualifying Experience:
Requires a general knowledge of Force Support activities and marketing/advertising principles and practices. Must have experience with designing websites and websites management and social media management, Google Analytics, Facebook, Twitter, Pinterest, YouTube, LinkedIn, blogs and other social networking sites. Experience with Drupal is desired. Must have the ability to work effectively with managers, public affairs and be able to work independently and as a team member. Experience must demonstrate proficiency in Microsoft Office products and Adobe Creative Suite. Must have ability to communicate effectively orally and in writing using tact and diplomacy. Must have ability to create a positive rapport with internal and external customers and have excellent writing, proofreading and editing skills. Must demonstrate knowledge of hyper tech markup language (HTML) and cascading style sheets (CSS) ability to use a Content Management System to maintain a website. Must have knowledge of organization to provide customer support.

Knowledge, Skills and Abilities (KSA's):
Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas:

1. Knowledge of Force Support activities and marketing/advertising principles and practices.
2. Skill with designing websites and websites management and social media management, Google Analytics, Facebook, Twitter, Pinterest, YouTube, LinkedIn, blogs and other social networking sites.
3. Knowledge of hyper tech markup language (HTML) and cascading style sheets (CSS).
4. Knowledge of organization to provide customer support.
5. Ability to create a positive rapport with internal and external customers and have excellent writing, proofreading and editing skills.
6. Skilled in Microsoft Office products and Adobe Creative Suite.
7. Ability to communicate effectively orally and in writing using tact and diplomacy.
8. Ability to work effectively with managers, public affairs and be able to work independently and as a team member.

**NOTE: Those qualified applicants who meet both the minimum qualification requirement(s) and highly preferred criteria(s) will be considered best qualified for this position and will be referred to the selecting official(s) first for consideration. All other applicants will be referred as needed and requested by the selecting official(s).

**Reminder to Applicants: Your experience has to be clearly identified in your resume in order to receive consideration. If your resume does not provide enough information regarding your work history for us to make a creditable qualification determination, your application package may be rendered disqualified and you will no longer be considered for this position.(Format example: Employer name, position title, beginning and ending dates of employment, with summary of duties, etc.)

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.

Additional information

  • Individual must fully meet qualification/eligibility/background requirements for this position.
  • U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. Territory for three (3) or more consecutive years immediately preceding the start of Federal affiliation or a signed memorandum indicating the installation's decision on the 3-year residency requirement..
  • Male applicants born after December 31, 1959 must be registered for Selective Service.
  • Direct deposit is required.
  • Satisfactorily complete an employment verification (E-Verify) check.
  • A probationary period may be required.
  • Pre-employment requirements must be satisfactorily met prior to Entrance on Duty (EOD).
  • Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government's interest.
  • Multiple positions may be filled from this job opportunity announcement. And additional selections may also be made from this job opportunity announcement.
  • Selection(s) are subject to restrictions resulting from hiring preferences and priority consideration eligible.
  • This is a Nonappropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your resume and supporting document will be evaluated against the qualifications of the position.

Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your resume and/or supporting documentation, a determination has been made that you have inflated your responses to meet the position's qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.

You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.

To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.,) for professional and personal references on your resume.

Required Documents

Required documents may vary based on the eligibility you are claiming (i.e., applying as a Military Spouse Preference - MSP, applying as a veteran, applying as a current federal employees, applying as a displaced employee, etc.,). The below document(s) are required and MUST be submitted with your application by the closing date of this job announcement:

  • Resume


Your resume may be submitted in any format and must support identified the general or specialized experience described in this announcement. If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.

Other accepted documents to support a qualification and/or claimed preference/priority eligibility may include:

  • Cover Letter
  • DD-214/ Statement of Service
  • Diploma/ GED
  • Disability Letter (VA)
  • License
  • Other (1)
  • Other (2)
  • PCS Orders
  • Professional Certification
  • Proof of Marriage Status
  • Resume
  • Separation Notice (RIF)
  • SF-50/ Notification of Personnel Action
  • Transcript


As described above, your complete application includes your resume, your responses to the online questionnaire, and supporting documents which prove your claimed eligibility. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.

NOTE: Documents submitted as part of the application package to include supplemental documents may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.

How to Apply

To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above.

The complete application package must be submitted by 11:59 PM (EST) on 01/16/2025 to receive consideration.

To begin, click Apply to access the online application. You will need to be logged into your USAJobs account to apply. If you do not have a USAJobs account, you will need to create one before beginning the application.

Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.

After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.

You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package and submit the application. You must re-select your resume and/or other documents from your USAJobs account and designate the document type when submitting your application. Failure to complete this portion will result in an incomplete application package and you will not be further considered for this vacancy.

It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.

Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant

To verify or check the status of your application, log into your USAJobs account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status

Agency contact information

JBSA Randolph NAF HR Office
Address
JBSA Randolph Resource Management Flight
802 FSS/FSCN
415 B Street East, Bldg 598
Randolph AFB, TX 78150-4424
US
Learn more about this agency

Next steps

If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.


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