Clarification from the agency

Seeking SOFA. Please see the "Who may apply" section under the qualification section.

In order to qualify for this position, resumes must provide sufficient experience and/or education, knowledge, skills, and ability to perform the duties of the position. Applicant resumes are the key means for evaluating skills, knowledge, and abilities as they relate to this position therefore, applicants are encouraged to be clear and specific when describing experience.

Duties include but are not limited to:

• Provides individual and group WFL education, training, information, and referrals to the military community.
• Assesses customer needs related to a wide range of personal and family readiness topics, develops tailored plans, and provides a warm handover to appropriate resources in accordance with the "no-wrong door" service delivery model.
• Monitors program usage, track data in the approved CNIC database, and ensure quality customer service.
• Delivers a full range of WFL programs and services across multiple platforms, including in-person, virtual, and afloat settings.
• Collaborates with command leadership, prevention personnel, and other stakeholders to develop training plans based on community needs assessments and execute effective education services.
• Provides backup support across all WFL programs areas as required.
• Provides direct service delivery, consultation, and group training to strengthen the well-being of Sailors and their families in the following specialty areas:
  • Transition Assistance: Facilitates and conducts program components for separating service members and their families, coordinating with inter-agency partners (e.g., DoW, DOL, VA) to meet legislative requirements and prepare individuals for success in civilian life.
  • Career Support and Volunteer Coordination: Assists service members and families with career and educational goals by providing individual and group services in resume development, interview skills, and job search strategies. Manages the volunteer coordination program to provide job skills opportunities.
  • Relocation Services: Implements and coordinates relocation services, including developing newcomer orientations, providing permanent change of station and sponsorship training, and maintaining community resource information in official relocation databases to assist with the stress of military moves.
  • Deployment and Mobilization Readiness: Conducts a full range of deployment cycle support services (pre-, mid-, and post-deployment) for service members and families, including command consultation and support for Family Readiness Groups (FRGs).
  • Ombudsman Support: Provides program guidance, coordinates basic and advanced training, and serves as an advisor to the local Ombudsman Assembly and commands to ensure program effectiveness.
  • Emergency Response and Case Management: Provides Emergency Family Assistance (EFA) services during crises through information, referral, and emergency case management, using the designated accountability and assessment system to track needs and assistance.
  • Exceptional Family Member Program (EFMP) Support: Serves as a liaison to minimize barriers for families with special needs by providing information and referral, coordinating with medical and community entities, and ensuring a warm hand-off to an area EFMP case liaison.
  • Financial Readiness: Provides comprehensive personal financial readiness education, training, and counseling on topics such as debt management, budgeting, credit, and investing. Conducts training to support leaders in recognizing and addressing financial problems.
  • Life Skills Education: Delivers a wide variety of evidence-based training in a group or individual setting on topics including, but not limited to, Stress and Anger Management, Communication Skills, Parenting, Suicide Prevention, and Healthy Relationships.
• Plans, manages, and evaluates WFL programs in accordance with FFSP certification standards.
• Maintains administrative records, manage data, and ensure compliance with all DOW, Navy, and CNIC policies and directives.
• Analyzes new legislation and policies to determine the impact on program operations and making recommendations for adjustment.
• Compiles and evaluates program data from diverse sources to develop comprehensive reports on program effectiveness, using authorized survey processes and measurement tools to identify community trends and needs.
• Consults with and brief leadership on findings and recommendations for program improvement.
• Develops and reviews standard operating procedure (SOPs), participates in strategic planning, and identifies resources required for service delivery.
• Develops marketing strategies, prepare informational materials, and network with stakeholders to promote WFL programs and other DoW resources.

Conditions of employment

• Must pass all applicable records and background check.
• Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.
• Must be a U.S. Citizen to obtain and maintain a Secret Security clearance.
• This position requires incumbents to obtain and maintain an official passport.
• Valid, state-issued driver’s license is required.

Qualifications

Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs.

A qualified candidate possesses the following:

Ph.D. or equivalent graduate degree; or three (3) full years of progressively higher-level graduate education leading to a degree appropriate to the position.

OR

Three (3) years of progressively responsible specialized experience in planning, managing, coordinating and/or implementing outreach for Personal and Family Life Readiness or Quality of Life Programs, such as Life Skills Education, Deployment Support, Personal Financial Management, Relocation Assistance, Transition Assistance, Employment Assistance, Family Emergency Response, Ombudsman Program, and Exceptional Family Member Program.

OR

A combination of education and progressively responsible specialized experience that provided knowledge equivalent to a subject-matter field appropriate to the position.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.

The following documents are required at the time of application:

• Resume: two-page limit, learn more here - Resume Requirements
• Proof of education: official transcripts only if qualifying all or in-part based on education; diplomas and degree audits are not acceptable. Failure to provide official transcripts will result in an ineligibility rating.
• Proof of training: licensures and certifications are acceptable, must show your name, licensure/certification type, and expiration date (if applicable)
• If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation
• If claiming Family member of overseas Preference: Provide a copy of the sponsor's Permanent Change of Station (PCS) orders and a marriage certificate at the time of application, Official no fee Passport.
• If claiming Veteran's Preference: provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.)
• If a current or former Federal Employee: provide a copy of your most recent Personnel Action Report (PAR) or SF-50

Note:
All transcripts MUST show student's name, the name of the awarding university or educational institution, degree type, awarded/conferred date, and the field of study (major). Altered transcripts will not be accepted.

Transcripts from foreign colleges must be evaluated for U.S. equivalency in order to be considered. Applicants are responsible to obtain and submit proof of creditability of education as evaluated by a credentialing agency which is a private U.S. organization. Credential evaluations are not free and applicants are responsible for the cost of the selected service.

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