Work and Family Life Specialist

Clarification from the agency

United States Citizens Worldwide, including US Citizens in the local commuting area that are current, permanent NAF/APF employees, family members of active-duty military members, or family members of DoD civilians. You must provide ALL required documents to be eligible. Please see "Required Documents" section.

In order to qualify for this position, resumes must provide sufficient experience and/or education, knowledge, skills, and ability to perform the duties of the position. Applicant resumes are the key means for evaluating skills, knowledge, and abilities as they relate to this position therefore, applicants are encouraged to be clear and specific when describing experience.

Duties include but are not limited to:

• Provides individual and group WFL education, training, information, and referrals to the military community.
• Assesses customer needs related to a wide range of personal and family readiness topics, develops tailored plans, and provides a warm handover to appropriate resources in accordance with the "no-wrong door" service delivery model.
• Monitors program usage, track data in the approved CNIC database, and ensure quality customer service.
• Delivers a full range of WFL programs and services across multiple platforms, including in-person, virtual, and afloat settings.
• Collaborates with command leadership, prevention personnel, and other stakeholders to develop training plans based on community needs assessments and execute effective education services.
• Provides backup support across all WFL programs areas as required.
• Provides direct service delivery, consultation, and group training to strengthen the well-being of Sailors and their families in the following specialty areas:
  • Transition Assistance: Facilitates and conducts program components for separating service members and their families, coordinating with inter-agency partners (e.g., DoW, DOL, VA) to meet legislative requirements and prepare individuals for success in civilian life.
  • Career Support and Volunteer Coordination: Assists service members and families with career and educational goals by providing individual and group services in resume development, interview skills, and job search strategies. Manages the volunteer coordination program to provide job skills opportunities.
  • Relocation Services: Implements and coordinates relocation services, including developing newcomer orientations, providing permanent change of station and sponsorship training, and maintaining community resource information in official relocation databases to assist with the stress of military moves.
  • Deployment and Mobilization Readiness: Conducts a full range of deployment cycle support services (pre-, mid-, and post-deployment) for service members and families, including command consultation and support for Family Readiness Groups (FRGs).
  • Ombudsman Support: Provides program guidance, coordinates basic and advanced training, and serves as an advisor to the local Ombudsman Assembly and commands to ensure program effectiveness.
  • Emergency Response and Case Management: Provides Emergency Family Assistance (EFA) services during crises through information, referral, and emergency case management, using the designated accountability and assessment system to track needs and assistance.
  • Exceptional Family Member Program (EFMP) Support: Serves as a liaison to minimize barriers for families with special needs by providing information and referral, coordinating with medical and community entities, and ensuring a warm hand-off to an area EFMP case liaison.
  • Financial Readiness: Provides comprehensive personal financial readiness education, training, and counseling on topics such as debt management, budgeting, credit, and investing. Conducts training to support leaders in recognizing and addressing financial problems.
  • Life Skills Education: Delivers a wide variety of evidence-based training in a group or individual setting on topics including, but not limited to, Stress and Anger Management, Communication Skills, Parenting, Suicide Prevention, and Healthy Relationships.
• Plans, manages, and evaluates WFL programs in accordance with FFSP certification standards.
• Maintains administrative records, manage data, and ensure compliance with all DOW, Navy, and CNIC policies and directives.
• Analyzes new legislation and policies to determine the impact on program operations and making recommendations for adjustment.
• Compiles and evaluates program data from diverse sources to develop comprehensive reports on program effectiveness, using authorized survey processes and measurement tools to identify community trends and needs.
• Consults with and brief leadership on findings and recommendations for program improvement.
• Develops and reviews standard operating procedure (SOPs), participates in strategic planning, and identifies resources required for service delivery.
• Develops marketing strategies, prepare informational materials, and network with stakeholders to promote WFL programs and other DoW resources.

Conditions of employment

• Must pass all applicable records and background check.
• Must be a U.S. Citizen; must be able to obtain and maintain a Secret Security Clearance.
• Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.
• Obtain an Accredited Financial Counselor (AFC) (or other Nationally Accredited Financial Certification, pending approval) certification within 2 years of assignment, and maintain AFC continuing education requirements for the duration of employment.
• Must have or be able to obtain and maintain an official passport and a current driver’s license.
• Must be willing to relocate to reside within a 50-mile radius of NAS Sigonella (Sicily, Italy).

Qualifications

Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs.

A qualified candidate possesses the following:

• Ph.D. or equivalent graduate degree; or three (3) full years of progressively higher-level graduate education leading to a degree appropriate to the position; OR Three (3) years of progressively responsible specialized experience in planning, managing, coordinating and/or implementing outreach for Personal and Family Life Readiness or Quality of Life Programs, such as Life Skills Education, Deployment Support, Personal Financial Management, Relocation Assistance, Transition Assistance, Employment Assistance, Family Emergency Response, Ombudsman Program, and Exceptional Family Member Program; OR A combination of education and progressively responsible specialized experience that provided knowledge equivalent to a subject-matter field appropriate to the position.

• Knowledge of the Navy organization, mission, lifestyle, language, customs, and culture and skill in applying analytical methods and techniques to evaluate the customer base and identify WFL needs, trends and performance measures and to evaluate program effectiveness and provide recommendations for process improvements.
• Knowledge of Family Readiness and its mission and programs and practical knowledge of education and training delivery methods, practices, processes, and techniques to collaborate with staff on implementing QOL and WFL trainings and workshops.
• Knowledge of a wide range of concepts, principles, and practices covering personal financial management and planning, i.e., financial counseling, budget techniques, credit management, insurance, savings, investment, taxes, relocation, retirement planning, and consumer education, issues, advocacy, and complaint resolution to research, identify, analyze, and solve intense and complex financial problems and train individuals and groups on mandatory financial.
• Knowledge of and skill in applying professional verbal and written communication methods and techniques to network and collaborate with diverse groups, organizations, military services, and civilian agencies; deliver WFL evidence-based training/education to various audiences; compose clear, concise, and effective reports and documents; and establish and maintain professional relationships with management, staff, and personnel at multiple echelons.
• Skill in conducting client interviews to establish the nature and extent of concerns and issues, to assist with the development of client goals and plans, and to determine appropriate referral services and options to meet client needs.
• Skill in using various computer software databases, spreadsheet, and word processing programs such as Word, Excel, and PowerPoint to maintain automated files, references, and instructions; distribute information and develop marketing materials.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.

The following documents are required at the time of application:

• Resume: limited to two pages, must useTimes New Roman font no smaller than 10-point with margins no less than one inch on all sides; please review this link guide on how to write a federal resume - Resume Requirements
• Proof of education: official transcripts only; diplomas and degree audits are not acceptable. Failure to provide official transcripts will result in an ineligibility rating.
• Proof of training: licensures and certifications are acceptable, must show your name, licensure/certification type, and expiration date (if applicable)
• Family member of overseas Preference: Provide a copy of the sponsor's Permanent Change of Station (PCS) orders and a marriage certificate at the time of application; Official U.S. Government no-fee passport (maroon) showing picture, passport number, expiration date, and visa page.
• If Currently Overseas: Provide a copy of your PCS Orders, Official no fee Passport.
• If claiming Department of War (DOW) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: Provide a copy of the notice of separation
• If claiming Veteran's Preference: Provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.)
• If a current or former Federal Employee: Provide a copy of your most recent Personnel Action Report (PAR) or SF-50

Note:
Failure to provide the required documents may impact eligibility, qualifications determination.

All transcripts MUST show student's name, the name of the awarding university or educational institution, degree type, awarded/conferred date, and the field of study (major). Altered transcripts will not be accepted.

Transcripts from foreign colleges must be evaluated for U.S. equivalency in order to be considered. Applicants are responsible to obtain and submit proof of creditability of education as evaluated by a credentialing agency which is a private U.S. organization. Credential evaluations are not free and applicants are responsible for the cost of the selected service.

Next steps