Summary
The ASCA will be primarily responsible for end-user support services, including but not limited to configuring and deploying laptop/desktop hardware, software installation testing and training; troubleshooting, maintenance and repairs of systems and equipment; maintain accurate asset and inventory tracking, auditing and controls; working knowledge of Windows Server 2022/2019/2016 and maintaining Windows Active Directory user accounts.
Clarification from the agency
This job is open until filled.
Duties
The ACSA provides desktop/end-user support for Windows 10 / Windows 11 operating systems, Microsoft O365, VPN connectivity, antivirus/malware software, remote-control support, endpoint management and other enterprise software. Responsibilities may also include: experience creating and deploying Windows 10/11 images, modifications of the external and intranet websites, deploying and maintaining mobile devices such as Android, iPhones and iPads; Importing, converting, editing, and producing audio/video from various sources.
Responsibilities
To qualify for an Assistant Computer Systems Administrator, (ACSA) a person must be a high school graduate or equivalent and have at least three years of general experience; two years of specialized experience with comprehensive knowledge of computer systems administration principles, practices, methods and techniques, skill, and judgement in the analysis of systems related issues. The ACSA provides high level day-to-day end-user support to ensure the proper functioning of office IT-based systems, including but not limited to network, data processing, telecommunications, and office automation. The ACSA provides technical and end-user support and performs all automation support services necessary for efficiently operating office networks and computer systems. The ACSA also assists in developing and implementing a technology plan including areas, such as security, quality control, procurement, productivity, and cost effectiveness; develops and maintains local technical and user documentation. The applicant must be able to prioritize multiple tasks, have excellent customer service skills, follow detailed instructions, and have strong written and oral communication skills. In addition, the ability to lift 50 pounds, and travel between offices, including overnight travel is required.
The ACSA receives technical guidance from the Supervisory Computer Systems Administrator (SCSA) and assists on all aspects of the administration of technology planning, policies, and an integrated MS Windows network over a wide area network.
Conditions of Employment
Employment is subject to a satisfactory background investigation. All claimed experience, certifications, training, and references will be checked. U.S. Citizenship is required.
Qualifications
An Assistant Computer Systems Administrator (ACSA) must be a high school graduate or equivalent and have at least three years of general experience; two years of specialized experience with comprehensive knowledge of computer systems administration principles, practices, methods and techniques, skill and judgement in the analysis of systems related issues.
Education
An Assistant Computer Systems Administrator (ACSA) must be a high school graduate or equivalent.
You will be evaluated for this job based on how well you meet the qualifications above.
The applicant must be able to prioritize multiple tasks, have excellent customer service skills, follow detailed instructions, and have strong written and oral communication skills. In addition, the ability to lift 50 pounds, and travel between offices, including overnight travel is required. Employment is subject to a satisfactory background investigation. All claimed experience, certifications, training, and references will be checked. U.S. Citizenship is required.
A letter of interest, list of references, and resume.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Qualified persons may apply by sending a letter of interest, references, and resume to the Personnel Administrator, Federal Public Defender, District of Arizona, at azx_hr@fd.org. (Letter of interest and references must be included.)
Next steps
We will screen all applicants and select candidates whose qualifications seem to best meet our needs. We will carefully consider your application and contact you if you are selected to continue in the recruitment process.
|