Summary
GPO employees possess a diverse representation of talent in many administrative fields and trades. We provide other agencies with innovative services for the printing, publishing, storage, and distribution of digital content. If you are an energetic, inventive individual looking for a challenging, yet rewarding career opportunity, GPO may be the place for you.
This position is part of the Security Services, Government Publishing Office in Washington, District of Columbia.
This job is open to
Clarification from the agency
All U.S. Citizens
Duties
- Serve as the liaison within the Control Center.
- Report accidents and file required paperwork involving the equipment, vehicle, and human resources dispatched.
- Answer, evaluate, and prioritize incoming telephones calls. communicating effectively with various callers to obtain complete information to determine urgency and need for dispatching police, fire, towing, and/or medical response.
- Use a Computer Aided Dispatching System (CAD) system, telephones, multi-channel radio, IDD (text telephone device for hearing/speech impaired), agency databases, and automated map systems.
- Develop incident notification confirmation results reports and prepare standard operating procedures for operational requirements.
- Prepare standard operating procedures for operational requirements.
Requirements
Conditions of Employment
- U.S. Citizenship is Required
- Selectee must pass preemployment requirements prior to appointment
- Males born after 12/03/59 must be registered for Selective Service
- Selectee may be required to serve a one year probationary period
- Selectee must undergo a background investigation for a Public Trust clearance.
- Confidential Financial Disclosure report may be required
- Applicant will be subject to an Access National Agency Check with written Inquiry (ANACI) and must be able to obtain and maintain access/eligibility to classified information.
- Applicant will work one of three shifts (Monday-Friday).
- The agency retains the right to order emergency services dispatchers to work overtime when efforts to obtain emergency services dispatchers have failed.
- Applicant must successfully complete the Emergency Medical Dispatcher Certification Course within 1 year of appointment.
- Applicant must successfully attain and maintain Department of Justice National Crime Information Center qualification.
- Applicant is considered mission essential.
- Applicant must have experience utilizing a CAD system.
- Must be skilled to utilize various software systems proficiently with speed and accuracy.
- Must be able to immediately initiate and implement GPO's Emergency Notification System.
Qualifications
To qualify for the Emergency Services Dispatcher, PG -2151-7, you must meet the following requirements:
To minimally qualify for the PG-07, you must have one year of specialized experience at the PG-06 (or equivalent) level or higher.
Specialized experience may include the following:
- Processing information into databases related to incident support.
- Maintaining communication logs and summary reports.
- Utilizing dispatching procedures and equipment to dispatch police, fire, medical etc., to related emergencies.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
All qualification requirements must be met by the closing date of this announcement(05/01/2024) to be considered.
Education
Substitution of education in lieu of specialized experience may not be used for this grade level.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
If you meet the minimum qualifications for this position, your application and responses to the online questionnaire will be evaluated under Category Rating selection procedures for placement in one of the following categories:
Best Qualified - for those who are superior in the evaluation criteria
Well Qualified - for those who excel in the evaluation criteria
Qualified - for those who only meet the minimum qualification requirements
Candidates determined to be Best Qualified may be referred to the Hiring Manager for further consideration and possible interview. The Category Rating Process does not add veterans' preference points, but protects the rights of veterans by placing them ahead of non-preference eligibles within each category. Within these categories, applicants eligible for veteran's preference will receive selection priority over non-veterans.
If after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may be excluded from further consideration for this position.
Once the application process is complete, a review of your application will be made to ensure you meet the job requirements. To determine if you are qualified for this position, a review of your resume and supporting documentation will be made and compared against your responses to the occupational questionnaire. The rating you receive is based on your responses to the questionnaire and supporting documents. If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may be excluded from further consideration for this position. Please follow all instructions carefully. Errors or omissions may affect your rating.
You will be further evaluated on the following Competencies required for the position:
We DO NOT require a separate narrative statement responding to the competencies, however your resume must CLEARLY show possession of these competencies.
If you meet the qualifications stated above and you are among the top candidates your application may be referred to the Selecting Official for further review.
Required Documents
- Content of Resume: Your resume or other written form you choose to describe your job-related experiences are used to verify your qualifications. Therefore, it is important that your resume accurately reflects the duties and responsibilities under each position you have held with each employer. In describing your experience, please be clear and specific. It is your responsibility to make sure your resume states complete information for each job entry (beginning and ending dates of employment stated as MM/YYYY; and total number of hours worked per week). If your resume does not provide enough information regarding your work history for us to make a creditable qualification determination, your application package may be rendered disqualified and you will no longer be considered for this position. To assist you in sending in a complete resume, use the checklist at: https://www.usajobs.gov/Help/faq/application/documents/resume/what-to-include
- Veterans' Preference: When applying for Federal positions, those eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) 0pt, on the Occupational Questionnaire in the section(s) provided. Only veterans discharged or released from active duty in the armed forces under honorable conditions are eligible for veterans' preference.
- DD-214: If you are claiming Veterans' Preference, provide a copy of your DD-214 (Member Copy 4) Certificate of Release or Discharge from Active Duty, or other equivalent documentation to prove your entitlement and to verify your type of discharge. Failure to provide this information may result in your application not receiving preference.
- VA Letter and SF-15: If you are claiming Veterans' Preference based on a Compensable Disability, Widow or Spouse Entitlement, or as a Purple Heart recipient, you must submit your DD-214 or other proof of entitlement as described above; and SF-15, and the required proof of disability, i.e., Department of Veterans Affairs letter dated 1991 or later. Failure to provide this documentation may result in your application not receiving preference. (Please see veteran eligibility documentation for more information on veterans preference in federal hiring)
- Active Duty Service Members: If you are veteran who has not yet been discharged, you may provide a statement of intent to discharge from your agency to receive Veterans Preference under the VOW (Veteran Opportunity to Work) to Hire Heroes Act of 2011. Agencies are required to accept, process, and grant tentative veterans' preference to those active duty service members who submit a certification (in lieu of a DD-214) along with their job application materials. Agencies must verify the individual meets the definition of 'preference eligible' under 5 U.S.C. 2108 prior to appointment. A '"certification" is any written document from the armed forces that certifies you are expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service. More information may be found at http://www.opm.gov/policy-data-oversight/veterans-employment-initiative/vet-guide/.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
To apply for this position, you must provide a complete Application Package, which includes 1) your responses to the Occupational Questionnaire, 2) your resume, and 3) any other documents needed to verify your qualifications or eligibility (see the required documents section).
Please follow the instructions listed below for submitting your complete application package. Application procedures are specific to this vacancy announcement. Please read all instructions before you begin.
Resume Requirements:
- Resumes are limited to eight (8) pages
- Resumes should focus on the knowledge, skills, abilities; accomplishments and results; and training and education relevant to this position.
- Resumes must be in the following format (for each position held relevant to this position):
- Short summary of position duties
- Accomplishments while in the position
- Results of those accomplishments
Copying and pasting position descriptions into a resume is not acceptable.
Illegible Information and/or Documents
- If your supporting documents and resume are illegible or do not provide the necessary information for the Human Capital Specialist and/or Subject Matter Expert to make a qualification determination, you may lose consideration for this position.
Last Document Uploaded
- If multiple copies of the same document are uploaded/faxed and submitted with your application, GPO will only consider the last copy of the document uploaded/faxed when determining your eligibility and qualifications. For example, if you upload/fax two or more resumes only the last resume uploaded/faxed and submitted will be considered.
Print a copy of the occupational questionnaire so that you may read and review the questions before submitting your online responses. Click here to view the Occupational Questionnaire: https://apply.usastaffing.gov/ViewQuestionnaire/12367036
The completed Application Package must be submitted by 11:59 PM (EST) on
- To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
- Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
- After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
- You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.
To verify the status of your application, log into your USAJOBS account http://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.
Next steps
After each step in the recruitment process, your status will be updated in the online application tracking system and if you have elected to receive email updates, you will be notified through your USAJOBS registered email address. If you have not elected to receive email updates, you can review your current application status in USAJOBS at any time. Please check that your USAJOBS profile contact information is current and correct each time you apply to a job. This will ensure we can contact you as quickly as possible.
In addition to changing your status online, we will send you email notifications at each major step in the process, to include: application received, eligible or ineligible, referred or not referred, selected or not selected.
Position Reconsideration Process
Applicants who have applied for employment with the Government Publishing Office who were found to be ineligible for a position, may submit a request for reconsideration upon reasonable demonstration that a reconsideration review is necessary. Request for Reconsideration will not be accepted for failure to submit appropriate required documentation and/or failure to complete required Assessments or respond accurately to Assessment Questions.
Applicants seeking a Request for Reconsideration should reach out to the servicing Human Resources Specialist indicated in the Vacancy Announcement to see you meet the eligibility requirements for reconsideration. If you meet the eligibility requirements for reconsideration, the Human Capital Talent Acquisitions and Transactions Division will review the application based on the reconsideration request to determine if the rating was appropriate and render a final decision to the applicant.
A request to reconsider a rating determination must be received in the servicing Talent Acquisitons Office within 5 business days from the date indicated on the Touch Point Notification, Notice of Results received from USA Staffing, or it will be rejected as an untimely request for reconsideration.
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