GUEST SERVICES ATTENDANT, NF-01/02/RPT, INNS OF THE CORPS CAMP FOSTER Job in Camp Foster, Japan

Vacancy No. 68259 Department U.S. Marine Corps
Salary $15.00 to $15.50 Grade 01 to 01
Perm/Temp Permanent FT/PT Part-time
Open Date 5/9/2024 Close Date 5/23/2024
Job Link Apply Online Who may apply Public
Locations:
Camp Foster, Japan


Job Description (Please follow all instructions carefully)

Summary

Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.

This job is open to

Clarification from the agency

Open to Public

Duties

NONAPPROPRIATED FUND POSITION DESCRIPTION

JOB TITLE:  Desk Clerk    
BUSINESS TITLE: Guest Services Agent
FLSA STATUS: NON-EXEMPT    
JOB SERIES: 1173        PAY LEVEL:     NF-01/02 

INTRODUCTION:
This is a developmental position from NF1 to NF2.  At the entry level, the incumbent serves in the developmental capacity performing duties under closer than normal supervision.  To be the target grade level, the incumbent must have one year of hotel desk clerk experience, be a certified Front Desk Representative from American Hotel and Lodging Educational Institute, complete all the necessary trainings, and be able to perform the duties in this position description independently. The supervisor must recommend the incumbent prior to advancement to the target grade level. This position will advance to the target level without competition.

DUTIES AND RESPONSIBILITIES: 
Performs the full range of administrative duties at hotel front desk independently. The duties include but not limited to: Accepts reservations, registers guests, assigns rooms, issues keys, calculates and posts all charges to guests' account, presents statement, and collects payment. Maintains eligibility lists for rooms.  Answers and operates telephone system. Sells retail merchandise and alcohol beverages. Prepares reports concerning reservations.  Maintains records of inventory of supplies and property. Answers questions about location of activities and tourist attractions in Okinawa.

Responsible for change fund and its corresponding reports. Conducts yen/dollar conversion/reconversion operations along with appropriate documentation. Coordinates with ARMP (Army Recreation Machine Program) on cash related issues with gaming machines. Provides jackpot payouts to customers as required. Receives and attends to guests¿ inquiries, complaints, and requests.  

Advises leaders of any maintenance or guest problems. Calls emergency maintenance if warranted. May perform room inspections and prepare deficiency reports.  May coordinate handling and movement of furniture and supplies between rooms.  

Provides World Class Customer Service with an emphasis on courtesy.  Assists customers and communicates positively in a friendly manner.  Acknowledges customers, smiles and makes eye contact.  Asks questions to determine, verify and solve problems.  Checks for satisfaction on the quality of goods and services.  Takes action to solve problems quickly.  Alerts the higher-level supervisor, or proper point of contact for help when problems arise.  

Adheres to safety regulations and standards.  Uses required safety equipment, and observes safe work procedures.  Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor.

Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.

Performs other related duties as assigned.

This is a white-collar position where occasional lifting up to 20lbs may be required.

Requirements

Conditions of Employment

  • See Duties and Qualifications

EVALUATIONS:

Qualifications

BASIC REQUIREMENTS:

  1. Must be at least 18 years of age AND have graduated from high school or been awarded a certificate equivalent to graduating from high school; OR have completed a formal vocational training program; OR have received a statement from school authorities agreeing with preference for employment rather than continuing education. (Valid documentation will be required upon hire).

QUALIFICATION REQUIREMENTS:

  1. Ability to operate personal computer. 
  2. Ability to communicate effectively in English both orally and written. 
  3. Ability to identify and resolve problem areas and recommend or execute solutions.
  4. Must complete the Cash Handling Training Course before handling cash and a refresher course once per year.
  5. Must be able to perform prolonged standing, walking, reaching, and light lifting.
  6. Must be able to accommodate a flexible work schedule including nights, holidays and weekends and stand Typhoon Duty.
  7. Must be able to obtain Government Owned Vehicle (GOV) license. 
  8. To be hired at NF2, in addition to meet all the requirements above, the candidate must have at least one year working experience as a hotel desk clerk in related field.

This activity is a drug-free workplace.  The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated.  Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce.

Additional information

GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, gender, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.

It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.donhr.navy.mil/NoFearAct.asp.

As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made.
Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS.
Required Documents:
           *Education/certification certificate(s), if applicable.
           *If prior military, DD214 Member Copy
This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce.
Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card.
INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENT'S DISCRETION WITHOUT FURTHER COMPETITION.
ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN TIME (ET) ON THE CLOSING DATE LISTED IN THE JOB POSTING.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working at MCCS include but are not limited to:

•      Stability of Federal Civilian Service

•      People with passion for doing work that matters

•      Quality of Work Life Balance

•      Competitive Pay

•      Comprehensive Benefit Packages

•      Marine Corps Exchange and Base Facility Privileges

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application/resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. This vacancy will be filled by the best qualified applicant as determined by the selecting official.

Required Documents

Varies - Review "OTHER INFORMATION"

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

THIS POSITION IS FOR APPLICANTS CURRENTLY RESIDING IN OKINAWA OR ARRIVING ON OFFICIAL GOVERNMENT ORDERS TO OKINAWA WITHIN 30 DAYS.

All applications must be submitted online via the MCCS Careers website: https://careers.usmc-mccs.org

Resumes/applications emailed or mailed will not be considered for this vacancy announcement.  To be considered for employment, the application or resume must be submitted online by 11:59 PM (ET) on the closing date of the announcement.

Note: To check the status of your application or return to a previous or incomplete application, log into your MCCS user account and review your application status.

MILITARY SPOUSE PREFERENCE (MSP) - IAW DoDI 1400.25, Volume 315.

  • Applies to positions in grades NF-3 and below, and equivalent Craft & Trades and Child and Youth positions.
  • May be exercised once per permanent relocation (PCS), when appointed to a regular full or part time position.
  • Per DoDI 1400.25, volume 315, Enclosure 3, para 2.h.1, MSP eligibility terminates upon acceptance or refusal of an offer of a continuing position (part-time or full-time) in the federal service for which the spouse has registered for employment, whether or not preference was applied. 
  • Applicants hired into flexible positions (0-40 hours per week) or regular position with a time-limited appointment will not lose their spouse preference eligibility until movement or hired into a regular full or part time position.  
  • The time period for MSP eligibility begins 30 days before the military sponsor's reporting date to the new duty station, if accompanied, or at any time thereafter during the tour.

All military and DoD civilian spouses are required to provide a copy of their sponsor's orders during the application process.

Agency contact information

MARINE CORPS HOSPITALITY SVCS

Address

MARINE CORPS HOSPITALITY SVCS
3044 CATLIN AVENUE
QUANTICO, VA 22134-5003
USA
Learn more about this agency

Next steps

All applicants who submit an application via our Careers page at https://careers.usmc-mccs.org will be able to view their application status online.


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.


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