Summary
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The primary purpose of this position is to serve as a Highly Qualified Expert for the Office of the Deputy Information Officer.
Duties
The Chief User Experience Officer's (CUXO) role is to help make Air Force software easier for Airmen and Guardian to use in the context of their mission. This will require an inspirational, high-energy leader with experience supporting a wide variety of internal clients, applications and constituencies. This role is both strategic and hands on, requiring knowledge of a wide variety of digital user experience tools and patterns. The CUXO will help Air Force programs achieve measurable results and lead change in the organization via input to levers such as policy and process. Most importantly, the CUXO will help spread an "outside-in" view of designing and optimizing software that lends focus, prioritization, execution and accountability.
The incumbent advises the above organizations on how to leverage current and future cutting edge technologies not in wide used within the DOD, that facilitate the implementation of a dynamic, ubiquitous learning environment and on-command/on-demand educational models through enhanced performance, with the consistency, reliability, and scalability needed to transform the Command's mission for networked recruitment and life-long learning for Air Force active duty, reserve component, and civilian personnel.
The Chief User Experience Officer (CUXO) will help create and drive a user experience culture in the information technology and acquisition organizations. In this position the CUXO will apply several key levers. First, the CUXO will counsel senior leaders in the development, implementation and sustainment of IT/ET and the employment of new IT/ET technologies. Second, the CUXO will define the top down scope of the Air Force's specific Digital User Experience challenges, quantify them where possible and define approaches, tools, etc. to address them. Third, for the most widely used applications, including those that are the responsibility of PEO BES and AETC, where improved UX will have a quantifiable widespread benefit, the CUXO will advise and directly influence those programs with the goal to assist their results from a UX perspective. Fourth, for experiences controlled by PEO BES and AETC that consist of Airman and Guardian interactions with multiple applications, the CUXO will serve as a facilitator among the relevant programs to assist in identifying gaps and closing them. Fifth, with a focus on PEO BES and AETC, the CUXO will lead the development of core infrastructure that will help IT programs improve the UX of all digital applications.
Specific duties and responsibilities for PEO BES and AETC include:
Counsel senior leaders in the development, implementation, and sustainment of required IT/ET programs and investments needed to maximize operations within PEO BES and AETC's AOR, recommending the most beneficial implementation through application of system analysis, enterprise IT/ET architecture, and employment of new IT/ET technologies.
Define top down scope of the digital user experience challenges and how to address them:
- Conduct high level meta-analysis of the current state of digital user experience
- Develop and enterprise understanding of the most critical digital user experience touchpoint, journeys and gaps
- Document and communicate the "case" for change as applicable
- Serve key software programs as advisor and facilitator
For the most widely used applications, directly influence the overall Airman and Guardian experience:
- Serve as advisor and facilitator to the specific program managers, specifically to..
- Improve the digital experience as needed and applicable
- Identify pain points and other opportunities via synthesis of data from multiple areas
- Implement digital user experience approaches, processes, tools, patterns, etc.
For experiences that touch multiple systems serve as the "bridge" to identify opportunities to improve user experience and then close the gaps:
- Identify the most common user journeys that involve interactions with multiple systems
- Analyze these experiences via applicable methods to identify pain points and opportunities
- Facilitate collaboration across programs to achieve measurable results via the improved end-to-end user experience
Develop and implement core infrastructure to improve the UX of all digital applications, including measurement, standards, tools, policies and other guidance, to include establishing a system/process to track digital user experience over time and identify both progress and issues.
Requirements
Conditions of Employment
- U.S. citizenship is required
- Males must be registered for Selective Service, see www.sss.gov
- Selected candidate must file a Executive Personnel Financial Disclosure Report (OGE Form 278) in accordance with the Ethics in Government Act of 1978
- Position has been designated Critical-Sensitive and the selectee must have or be able to obtain a Top Secret clearance
- Drug testing designated position. The incumbent is subject to random testing for drug use IAW Exec. Order 12564, dated 14 Sep 86. Position requires that the incumbent sign a Drug Testing letter and pass urinalysis testing prior to appointment.
- Position may be subject to the post-government employment restrictions of Sections 207(a) and (f) of Title 18, United States Code.
- Applicants in receipt of an annuity based on civilian employment in the Federal Service are subject to the DoD Policy on The Employment of Annuitants.
Qualifications
Eligibility will be based upon a clear showing the applicant has training, education and experience of the scope and quality sufficient to effectively carry-out the duties of the position. This is a Highly Qualified Expert appointed to bring enlightened thinking and innovation to advance the Department's national security mission. HQEs are a temporary infusion of talent and provide non-permanent support for short-term endeavors.
HQEs contribute in a variety of occupational fields, such as soft and hard sciences, engineering, technology, human resources, business, transformation, education, medicine, languages, and logistics.
HQEs may be hired to mentor, lead, oversee, direct, manage, and or consult on DoD programs and initiatives, including high profile and fast track assignments.
HQEs serve at the pleasure of the Appointing Official and may be terminated at any time. When practicable, they should be given no less than 3-days' advance notice.
Additional requirements include: executive-level experience in IT/ET architecture concepts and program management to include emerging technologies not currently in use within the DoD; a high level of personal initiative, creative problem solving skills, and innovative thought; and the ability to present and defend independent positions at the highest levels of government
Education
A bachelor's degree from an accredited institution is desired. A master's or advanced degree from an accredited institution is highly desired.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
You will be evaluated for this job based on how well you meet the qualifications above.
Applications will be evaluated against the position requirements. Failure to meet the position duties and qualifications will eliminate a candidate from further consideration.
Required Documents
**************ALL DOCUMENTS MUST BE UPLOADED IN PDF FORMAT*******************
The Qualifications Documents must be formatted using Times New Roman, size 12 font, with 1-inch margins. Do not use borders, provide photos, or list a Social Security Number on any of the Qualifications Documents. DO NOT COMBINE DOCUMENTS.
A. Resume in the preferred (Limit 5 pages). Upload in PDF format. PLEASE DO NOT USE USAJOBS RESUME BUILDER.
B. Most recent Notification of Personnel Action, SF-50, noting your current position, grade level and salary level (applies only to current or former civilian government employee).
C. Military: Retired - a copy of your DD214 and/or Retirement orders; Active Duty - submit a Statement of Service Letter and state highest rank held date of promotion and date eligible to retire or date of retirement. Documents are required.
D. (Optional): Ethnicity and Race Identification, SF-181 -- Form available at: https://www.opm.gov
E. (Optional): Self-Identification of Disability, SF-256 -- Form available at: https://www.opm.gov
DO NOT SUBMIT ANY ADDITIONAL INFORMATION: Extraneous materials such as copies of position descriptions, award certificates and transmittal letters will not be forwarded for review.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
Please follow the below instructions to submit applications. Any applications received that do not include all of the required documents or do not meet format requirements will not be forwarded for consideration.
The complete Application Package must be submitted by 11:59 PM (ET) on 05/06/2024.
To begin the process, click the Apply Online button to create an account or log in to your existing USAJOBS account. Follow the prompts to complete the application questionnaire. Please ensure you click the Submit My Application button at the end of the process.
PLEASE NOTE: It is the applicant's responsibility to verify that information entered and/or uploaded, (i.e., resume) is received, accurate, and submitted by the closing date. You may verify your documents have been processed with your application package successfully. You can access your USAJOBS account to do so by clicking here. Uploaded documents may take up to one hour to clear the virus scan.
Human Resources WILL NOT modify or change any answers submitted by an applicant.
PREFERRED RESUME FORMAT: (Limit 5 pages/Times New Roman 12-font) (Do Not Use the USAJOBS Resume Builder) - Please submit a typewritten resume (upload as a PDF), including the following information:
Job Information: Announcement number (MRL24-00359) and title of the position to which you are applying.
Personal Information: Full name, mailing address (with zip code), day and evening phone numbers (with area code) and complete e-mail address where you would like to receive correspondence regarding your application. **PLEASE DO NOT INCLUDE SOCIAL SECURITY NUMBER**
Active-Duty/Retired Military: State highest rank held, date of promotion and date eligible to retire or date of retirement. (e.g., Colonel/June 2006/December 2014). NOTE: IAW 5 U.S.C. 3326, a 180-day waiver will be required for retired or retiring members of the armed forces during the period of 180 days immediately after retirement.
Education: Educational information, including the name, city and state of colleges or universities you attended, as well as the type and year of any degree received. Report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. For more information, you may refer to the following U.S. Department of Education website: http://www.ed.gov/admins/finaid/accred/index.html
Work Experience: Give the following information for your paid and non-paid work experience related to the job for which you are applying: (Do not send job descriptions).
- Starting and ending dates (month and year)
- Job title (for government position, include civilian series and grade or military rank)
- Employer's name and address
- Supervisor's name and phone number, please indicate if we may contact your current supervisor
- Salary (current)
References: Provide the names, addresses and telephone numbers of three individuals who can comment on your qualifications for this position. Please do not list supervisors already listed above.
This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application or hiring process, please notify this office. The decision on granting reasonable accommodations will be on a case-by-case basis.
SAF/MRL CONTACT INFORMATION: Questions regarding this announcement may be directed to Virginia Reynolds at virginia.reynolds@us.af.mil.
Next steps
Once your application package is received an acknowledgement email will be sent.
If you provided an email address, you will receive an email message acknowledging receipt of your application. Your application package will be used to determine your eligibility and qualifications for consideration. If you are determined to be ineligible or not qualified, your application will receive no further consideration.
To check the status of your application or return to a previous or incomplete application, log into your USAJOBS account, select My Applications, and click on the more information link under the application status for this position.
If you do not provide an email address, you are responsible for checking status updates and notifications in USAJOBS. Hard copy notifications will not be sent to you.
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