Summary
The Office of the Chief Information Officer (OCIO) is a customer service organization dedicated to providing information technology (IT) solutions and leadership to advance DOL's mission.
More information on the OCIO is available on our website and LinkedIn accounts. To view our current vacancies, visit Join OCIO.
This position is inside the bargaining unit.
This is a TERM NTE 4 YEARS position. It can be extended an additional 4 years for a total of 8 years.
This job is open to
Clarification from the agency
This position is being filled through Direct Hire Authority and is open to all U.S. Citizens and ICTAP/CTAP eligibles. All applicants who meet the basic qualifications will be forwarded to the Selecting Official for consideration. Traditional rating and ranking of applications does NOT apply. Veteran's preference does not apply. However, we encourage veterans to apply for this position.
Duties
The selectee will report to an assigned DOL office location on a regular basis and be eligible for telework as determined by agency policy. This is not a remote position. Offices are located in Washington, DC; Denver, CO; Jacksonville, FL; Atlanta, GA; Chicago, IL; Boston, MA; New York, NY; and Philadelphia, PA. Advertised salary reflects the pay range for the above locations. Upon selection, the salary will be set in accordance with the selectee's assigned duty location.
This position performs a variety of system analysis and customer support tasks including building customer relationships, strategic planning, communications support, conducting analysis of Agency needs and constraints, and representing OCIO and DOL to external customers. The incumbent also coordinates development of a business case and proposal for a process and technology solution that meets user requirements, addresses business needs and supports DOL objectives.
Major duties include but are not limited to the following:
- Actively develops understanding of client Agency missions, organizational structure, product and service lines, management priorities, strategy, and regulatory obligations.
- Develops and maintains Agency profiles, with up-to-date contacts, subject matter experts, current IT software capabilities, and strategic goals.
- Participates in, coordinates, or directly supports OCIO stakeholder projects including special events and Agency awareness of IT tools and services.
- Supports and amplifies DCE training and communication to ensure Agency awareness and participation.
- Facilitates Joint Business Planning Meetings, generates presentation documents, notes of proceedings, commitments, Agency priorities, follow-on actions and associated timeframes.
- Captures and reports on progress, noting drivers and barriers needing attention by senior specialists or leaders.
- Helps facilitate and coordinate, and participates in meetings with stakeholders, including Agency business and IT representatives including executives to facilitate communication and problem resolution.
- Communicates OCIO information so as to best support collaboration.
- Participates in meetings with business stakeholders to develop an understanding of business requirements and objectives requiring a technology solution within the strategic and mission perspective of the Agency and the enterprise.
- Updates business case, demand entries, and other documents supporting IT project initiation discussions.
At the GS-11 level, the incumbent performs similar duties; however, responsibilities are less complex and work is performed with greater guidance from the supervisor or other specialists.
Requirements
Conditions of Employment
- Must be at least 16 years old.
- Must be a U.S. Citizen.
- Candidate required to obtain the necessary security/investigation level.
- Requires a probationary period if the requirement has not been met.
Qualifications
You must meet the Specialized Experience or Education Substitute to qualify for IT Specialist (IT Client Engagement Specialist), as described below.
For GS-11: Applicants must have 52 weeks of specialized experience equivalent to at least the next lower grade level (GS-9) in the Federal Service.
For GS-12: Applicants must have 52 weeks of specialized experience equivalent to at least the next lower grade level (GS-11) in the Federal Service.
Specialized Experience is the experience that equipped the applicant with the particular knowledge, skills, and abilities (KSA's) to perform the duties of the position successfully, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level.
Examples of specialized experience to qualify for GS-11 includes:
- Experience developing and maintaining relationships with agency stakeholders; capturing new or ongoing IT concerns and priorities for tracking and/or resolution.
- Experience facilitating stakeholder meetings; creating and presenting briefing material and other documents supporting IT project discussions.
- Experience presenting customer requirements and priorities to IT subject matter experts (e.g., developers, project managers, desk-side support, product managers) to develop and recommend appropriate solutions.
OR
Education Substitute: Ph.D. or equivalent doctoral degree or 3 full years of progressively higher-level graduate education leading to such a degree or LL.M., if related.
OR
Combination of specialized experience and graduate level education that provided the specific knowledge, skills and abilities to successfully perform the duties of this position.
Examples of specialized experience to qualify for GS-12 includes:
- Experience developing and maintaining relationships with agency stakeholders at all levels, from staff to agency executives, to capture new or ongoing IT concerns and priorities for tracking and resolution.
- Experience facilitating discussions with non-technical customers to collect and understand the organization's mission/objectives, specific business needs, current-state pain points and pressures, and translate them into formal IT business requirements.
- Experience presenting customer requirements and priorities to IT subject matter experts (e.g., developers, project managers, desk-side support, product managers) to develop and recommend appropriate solutions.
There is no education substitute to qualify at the GS-12 level.
In addition to the requirements above, all applicants must have IT-related experience demonstrating each of the four competencies listed below:
- Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
- Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
- Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
- Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
Education
Any applicant falsely claiming an academic degree from an accredited school will be subject to actions ranging from disqualification from federal employment to removal from federal service.
If your education was completed at a foreign college or university, you must show comparability to education received in accredited educational institutions in the United States and comparability to applicable minimum course work requirements for this position.
Click Evaluation of Foreign Education for more information.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
All candidates who have provided a complete application and meet the minimum qualification requirements will be referred for consideration. Please review evaluations details here.
Click here for Evaluation details.
You may preview questions for this vacancy here: https://apply.usastaffing.gov/ViewQuestionnaire/12396714
The information you provide may be verified by a review of your paid, unpaid, volunteer, and other lived experience, as it demonstrates the competencies or skills required for the position to be filled. Your evaluation may include an interview, reference checks, or other assessment conducted by HR specialists, subject matter experts, or panel members and may include other assessment tools (ex. interview, structured interview, written test, work sample, etc.). The examining Office of Human Resources (OHR) makes the final determination concerning applicant ratings.
INFORMATION FOR ICTAP/CTAP ELIGIBLE(S) ONLY: If you are eligible for special priority selection under ICTAP/CTAP, you must meet the basic and minimum qualification requirements for this position to receive consideration. Be sure to review the eligibility questions to reflect that you are applying as an ICTAP or CTAP eligible and submit supporting documentation.
Required Documents
The following documents must be submitted by 11:59 pm Eastern Time on the date the application limit was reached or the vacancy closing date, whichever occurs first.
- Resumes: Required: provide a resume either by creating one in USAJOBS or uploading one from your profile. To receive full consideration for relevant and specialized experience, please list the month, year, and number of work hours worked for the experience listed on your resume. We also suggest that you preview the vacancy questions and confirm that your resume supports your question responses.
- Displaced Employee Placement Documents - Only required if requesting priority consideration under CTAP or ICTAP eligibility.
- Unofficial Transcript(s) (in English): If you are using education as a basis for qualifying for this position, you must submit all applicable academic transcripts demonstrating that you meet the qualifying educational requirements (ex. BA/BS, MA, JD, Ph.D., etc.). If specific coursework is required to qualify, you must supply an unofficial transcript from each academic institution in which the required courses were taken in order to receive credit. You may upload your unofficial transcript(s) as one document with a maximum size limit of 5 MB.
NOTE: The OFFICIAL Transcript(s) MUST BE RECEIVED, if you are selected, and prior to receiving the firm offer with a start date.
Cover Letters are not mandatory and will not be used to verify experience but may be submitted.
Reference the Education Section for College Transcript and Evaluation of Foreign Education.
Do not upload password-protected documents.
Applicants selected for employment who are not current DOL employees will be required to provide proof of citizenship, and the E-Verify system will be used to confirm the employment eligibility of all new hires.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
Persons who are deaf, hard of hearing, blind, or have speech disabilities, please dial 711 to access telecommunications relay services.
To apply for this position, you must complete the initial online application, including submission of the required documentation specified in the Required Documents section.
Your application and ALL required supplemental documents MUST be received by 11:59 pm Eastern Time on the date the application limit was reached or the vacancy closing date, whichever occurs first, to receive consideration.
Paper applications and supplemental documents submitted in any other manner without prior approval from the vacancy contact will not be considered. Click here for information on Reasonable Accommodations.
Important - Save your information before the 30 minute system timeout! For help, go to USAJOBS Help Center.
STEP 1 - Create USAJOBS Account on www.usajobs.gov, including Resume and Saved Documents. Your resume must provide sufficient information to substantiate your responses to the self-assessment vacancy questions. If not, HR may amend your responses to more accurately reflect the competency indicated by resume content. For each employment period, include start/end month & year and note full-time or part-time (if part-time, include # of hours worked per week) otherwise, your application may be considered incomplete.
STEP 2 - Complete the 1st part of the application process (USAJOBS) Once you have identified a job on USAJOBS that you wish to apply for, click on the job title and then click the Apply button. For questions about the vacancy, contact the Agency Contact at the bottom of the announcement. Proceed through the steps noted at the top of the USAJOBS page. You will be able to select a resume and documents from your USAJOBS Account that you can submit as a package as part of your DOL application. In the final step, once you have certified your application, click the Continue to agency site button.
STEP 3 - Complete the 2nd part of the application process (DOL). On the Department of Labor (DOL) page, create a DOL Account if you have not already and click Apply to this vacancy. Continue through the progress steps at the top of the DOL page. The 2nd progress step is where you answer the vacancy-specific questions. The 3rd progress step Documents is where you submit the required documents (only if applicable to you) specified in the Required Documents section of this vacancy.
STEP 4 - On the Review and Submit step, verify each section of your application is complete and correct. In order to submit your application, you must have a check mark next to each section listed. If there is an X, return to the appropriate section and follow the prompts. When it is ready for submission, certify your application and click the Submit Application button.
STEP 5 - Edit Application as needed by 11:59 pm Eastern Time of Closing Date by returning to USAJOBS, clicking the vacancy, thenUpdate Application. If the vacancy closes on the date the application limit is reached, applicants will no longer be able to edit their applications.
NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
For more detailed information on applying for positions with DOL click here to view the U.S. Department of Labor, How to Apply website.
Next steps
Once your complete application is received, we will conduct an evaluation of your qualifications and refer candidates for selection consideration. Candidates will be referred to the hiring manager for further consideration and possible interviews. You will be notified of the outcome. A selection is expected to be made within 30 calendar days of the issuance date of the certificate.
For instructions on how to check the status of your application, go to USAJOBS Help Guide.
USAJOBS will no longer send status alert email notifications. You can check your application status in the TAS by logging into USAJOBS and in the Applicant Dashboard, click the hiring agency Talent Acquisition System (TAS). If the TAS does not provide application tracking information, contact the agency's point of contact on the job announcement.
To verify your application is complete, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link, and then select the more information link for this position. The Application page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
|