Summary
This position is covered under the Federal Excepted Service under Title 10 United States Code, Section 1746 and Title 5, Code of Federal Regulations Schedule A, Section 213.3106(h).
Purpose of Position: Serves as a Learning Support Analyst to assist faculty with learning delivery products and service in support of the DAU mission.
This job is open to
Clarification from the agency
• The public
Duties
Uses general knowledge of instructional methods, training modes and techniques to effectively support faculty in achieving the full range of the learning process. Perform all duties required to support successful execution of synchronous and asynchronous, virtual and on-site courses and consult activities, to include pre- and post- session organization and analysis. Applies to all methods of training executed by DAU.
- Meets with teaching faculty and plans administrative and technical support for assigned courses/consult up to 90 days in advance.
- Performs duties that may be physical in nature for traditional classes, including classroom setup and cleanup, processing print requests, preparing welcome messages, maintaining rosters, managing registrations, disseminating reference materials, creating course failure and attrition letters and assisting faculty and students as required.
- Coordinates and conducts digital environment functionality checks prior to courses with faculty and students/customers; connecting to audio/computer, providing on call assistance, introduce students/customers to the environment, cover fundamentals and navigation of the platforms.
- Assists faculty with facilitation of synchronous and asynchronous offerings/consults as required; produce sessions, manage breakout/team rooms, monitor virtual classes, provide students/customers with technical assistance, and collect data for analysis as requested. Assists assigned faculty with course/consult delivery by handling administrative matters, conducting automation verification and demonstrations with students/customers upon course/consult commencement, and facilitating learning group activities. Assists students/customers with use of course tools and software.
- Assists during practical exercises, classroom instruction and helps prepare for assigned classes by ensuring materials, training aids and trainer are operational. Supports instruction according to lesson plans, or deviates, based on student/customer needs and faculty direction. Monitors and observes students/customers during practical exercises and provides assistance as required.
- Accomplishes such functions as procuring expendable and nonexpendable supplies and equipment for in-person instruction/consult; composing, revising and printing welcome letters; assisting with guest speaker arrangements; editing instructional materials provided by faculty; preparing rosters and training materials.
- Performs other duties as assigned.
Faculty Duties:
- Creates and/or delivers learning assets and content as needed, and coordinates with partner divisions that manage related curriculum, or that control DAU processes and tools.
- Stays abreast of changes and trends in primary functional area, continuously researching, gaining and sharing knowledge in federal communities of practice.
- Pursues and maintains digital and data analysis fluency that align with DAU and primary functional area best practices in public and private industry.
- Maintains currency in, and actively uses university technology, digital and social media platforms.
- Focus on the needs of the customer in a modern learning and business environment that is subject to continual change with respect to platforms, networks and delivery
- Serves as a thinking partner with stakeholders and customers, continuously improving product and service delivery to provide the right knowledge and service the point of need through synchronous and asynchronous methods.
- Builds relationships and collaborates with peers and program management leaders from all organizations within the area of responsibility.
- Elicits feedback to shape the policies, processes and procedures that produce a frictionless experience for the customers and stakeholders
Requirements
Conditions of Employment
- U.S. Citizenship is required.
- Males must be registered for Selective Service, see Legal and Regulatory Guidance, please go to http://www.sss.gov for more information.
- Incumbent may be required to obtain and maintain an appropriate security clearance.
- You may be required to serve a two (2) year probationary period.
- The incumbent of this position may be required to work overtime, irregular shifts, and/or on the weekend.
- Work may require travel away from the normal duty station on commercial aircraft.
Qualifications
Please reference the Education section of this announcement to review the DAU Faculty Pay Band Minimum Education and Specialized Experience Requirements
To qualify for this position at a respective band/grade level, you must demonstrate in your resume/application that you possess the required years of specialized experience equivalent to one band/grade-level lower (or equivalent) to include having specialized experience directly relating to the specific duties of the position, and demonstrate that you have the required knowledge, skills, and abilities to perform successfully with the experience that demonstrated a practical knowledge in traditional and modern training methods and techniques including
- Knowledge at using Learning management systems e.g. instructional design systems and all e-learning platforms used by the university and proficiency in digital application skills to include but not limited to the Microsoft suite software, Microsoft 365 Applications, SharePoint, Microsoft Teams and other new tools.
- Proficient in video production for education and training materials (e.g., Camtasia) and have strong virtual production skills to assist faculty/students in virtual instructor led classes.
- Knowledgeable of survey development and the use of survey tools, research and graphic arts skills to enhance training materials.
VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Education
DAU Faculty Pay Band Minimum Education and Specialized Experience Requirements:
- DAU Pay Band A (AD-11) (Equivalent to a GS-09 through GS-13 General Schedule grade equivalency): Minimum Education and Specialized Experience:
- Basic requirements for Band A include a minimum of a Bachelor level degree and up to four years of experience in the appropriate functional area.
Please note: Technical certifications and/or experience may be approved by the DAU Chief of Staff (delegated from the DAU President) to meet the needs of the University.
ARE YOU USING YOUR EDUCATION TO QUALIFY? If the position you are applying for has a positive degree requirement or education forms the basis for qualifications, you MUST submit transcripts with your application. Official transcripts are not required at the time of application; however, if position has a positive degree requirement, qualifying based on education alone or in combination with experience; transcripts must be verified prior to appointment. An accrediting institution recognized by the U.S. Department of Education must accredit education. Click here to check accreditation.
FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Traditional rating and ranking of applications does not apply to this vacancy. Your application (resume and supporting documentation) will be evaluated to determine if you meet the minimum qualifications required as listed on the announcement under qualification requirements. Errors or omissions may affect your consideration for employment.
Veterans' preference eligibility is treated as a positive factor when making a selection from external sources. It is applied when the organization makes a final selection from the candidates with substantially equal qualifications as described in the Best Meets Mission Requirements definition below. If you are a veteran claiming veterans' preference, as defined by section 2108 of Title 5 U.S.C., you must submit documents verifying your eligibility with your application package.
Best Meets Mission Requirements definition: Applicant has the knowledge, skills, abilities, and/or competencies to substantially exceed the minimum qualification requirements for the position. This equates to the best qualified assessment criteria established for the vacancy and based on overall demonstrated experience, education, training, appraisals/evaluations, job-related awards, certifications, honors and relevant outside activities.
Required Documents
You must provide a complete Application Package which includes:
- Resume: The latest resume submitted will be used to determine qualifications.
- Complete Assessment Questionnaire
- Other Supporting Documents
The following documents are required and must be provided with your application. Applicants who do not submit required documentation to determine eligibility and qualifications may be eliminated from consideration. Other documents may be required based on the eligibility/eligibilities you are claiming.They MUST be received by the closing date of the announcement.
- Online Application: Questionnaire
- Resume: For qualification determinations your resume must contain hours worked per week (if part-time) and dates of employment (i.e., month/year to month/year or month/year to present). If your resume does not contain this information, your application may be marked as insufficient and you will not receive consideration for this position. If you are a current Federal employee or previous Federal employee, provide your pay plan, series and grade, i.e. GS-0301-09. Current Federal Civilian Employees should list any relevant performance related rating (given within the last three years) and/or incentive awards in your resume. Do NOT include photographs (or links to social media such as LinkedIn), inappropriate material, inappropriate content, nor personal information such as age, gender, religion, social security number, etc., on your resume. Your name MUST be included on your resume.
- Transcripts/Registration/License: If qualifying on education/position requires education, you must submit copies of your transcripts and if required for the position, submit an active, current registration/license.
- Veterans: If claiming VEOA, VRA or 30% Disabled Veteran - Submit VOW certification memo or copy of the official DD-Form 214, which must include the character of service (i.e., with an honorable or general discharge). This will be annotated in block 24 on member copy 2, 4, or 7 of the DD-Form 214. If claiming 30% Disabled Veteran, you must also submit a VA Letter or a disability determination from a branch of the Armed Forces. NOTE: All veterans claiming 10-point preference must also submit a SF-15. For additional Veteran's information please visit: http://www.usajobs.gov/ei/VetPreference.asp or http://www.fedshirevets.gov
- Current or Former Federal Civilian Employees (includes current DAU employees): You must submit a legible copy of your most recent SF-50, Notification of Personnel Action.
- Military Spouse Preference (MSP) Eligible: Military Spouse Preference applicants, must be selected and placed at the highest grade level for which they have applied and been determined best qualified up to and including the full performance level. You must include a completed copy of the Military Spouse PPP Self-Certification Checklist dated within 30 days along with the documents identified on the checklist to verify your eligibility for Military Spouse Preference. Click here to obtain a copy of the Military Spouse PPP Self-Certification Checklist.
- Military Reserve (MR) and National Guard (NG) Technicians PPP Eligible: MR and NG technicians PPP applicants must be selected and placed at the full performance level if determined well qualified. You must include a completed copy of the Military Reserve and National Guard Technician PPP Self-Certification Checklist to verify your eligibility for Military Reserve and National Guard Technician preference. Click here to obtain a copy of the Military Reserve and National Guard Technician PPP Self-Certification Checklist.
- Military Reserve (MR) and National Guard (NG) Technicians Receiving Disability Retirement PPP Eligible: MR and NG technicians receiving disability retirement PPP applicants must be selected and placed at the full performance level if determined well qualified. You must include a completed copy of the Military Reserve and National Guard Technician Disability PPP Self-Certification Checklist to verify your eligibility for Military Reserve and National Guard Technician Disability preference. Click here to obtain a copy of the Military Reserve and National Guard Technician Disability PPP Self-Certification Checklist.
- Retained Grade PPP Eligible: Retained Grade PPP applicants, must be selected and placed at the full performance level if determined well qualified. You must include a completed copy of the Retained Grade PPP Self-Certification Checklist to verify your eligibility for Retained Grade preference. Click here to obtain a copy of the Retained Grade PPP Self-Certification Checklist.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
To apply for this position, you must provide a complete Application Package and completed by 11:59 PM (ET) by the closing date of this announcement. See required documents below.
To begin the process, click the Apply Online button to create an account or log in to your existing USAJOBS account. Follow the prompts to complete the application questionnaire. Please ensure you click the Submit My Application button at the end of the process.
To apply for this position, you must provide a complete Application Package which includes:
1. Your Resume (your latest resume will be used to determine your qualifications). If you submit more than one copy of your resume, only the most recent (latest) version will be reviewed. The latest timestamp will be used to determine which version of your resume is "most recent."
- It is your responsibility to check the status and timestamp of all documents you submit as part of your application.
- If your resume includes photographs (or links to social media), inappropriate material, inappropriate content, or personal information such as age, gender, religion, social security number, etc., you will not be considered for this vacancy.
- For qualification determinations your resume must contain hours worked per week (if part-time) and dates of employment (i.e., hours per week and month/year to month/year or month/year to present). If your resume does not contain this information, your application may be marked as insufficient and you will not receive consideration for this position.
2. A complete Application Questionnaire
3. Additional Required Documents (see Required Documents section). Ensure all submitted documents contain your full name.
PLEASE NOTE: It is the applicant's responsibility to verify that information entered and/or uploaded, (i.e., resume) is received, accurate, and submitted by the closing date. You may verify your documents have been processed with your application package successfully. You can access your USAJOBS account to do so by clicking here. Uploaded documents may take up to one hour to clear the virus scan.
The DFAS Human Resources WILL NOT modify or change any answers submitted by an applicant.
ACTIVE DUTY SERVICE MEMBERS: The Veterans Opportunity to Work (VOW) Act requires federal agencies to treat an eligible active duty service member as a veteran, disabled veteran, and preference eligible (as applicable) when applying for civil service positions before the effective release or discharge date. Appointment of military members before the release or discharge date is permissible if the member is on terminal leave. At the time the active duty member applies for a civil position, he or she must submit a "certification" memo in lieu of a DD-Form 214, Certificate of Release or Discharge from Active Duty. Active duty members applying for a civil service position without submitting a valid certification memo or DD-Form 214 with their application will render the member ineligible for the position. The certification memo must originate from the member's military service branch on official letterhead and contain the following:
- Name/Rank/Grade of Service Member
- Branch of Armed Forces
- Dates of Active Service (Start and End Date(s)
- Expected Date of Discharge/Release from Active Duty
- Terminal leave start date (if applicable)
- Expected character of service/discharge and type of separation (i.e. separation or retirement)
- Must be certified within 120 days of anticipated discharge
- Signature by, or by direction of the adjutant, personnel office, unit commander, or higher headquarters commander.
Note: The VOW Act provides tentative preference. If appointed, a DD Form-214 must be submitted upon receipt.
Note: It is the applicant's responsibility to verify that information and documents entered or uploaded are received, legible, and accurate.
Next steps
Once the online questionnaire is received you will receive an acknowledgement email that your submission was successful. Your application package will be used to determine your eligibility and qualifications for consideration. If you are determined to be ineligible or not qualified, your application will receive no further consideration. All eligible candidates will be forwarded to the DAU hiring official for consideration. DAU will have a panel review all referred applicants and will contact individuals for interviews, if applicable. You will be notified of the outcome after each of these steps has been completed. After making a tentative job offer, you will be requested to conduct a suitability/security background investigation.
You will no longer need to call the DFAS HR Customer Care Center to determine your application status. USAJOBS has added an alert setting to their system to drive status updates notification for applicants. You can elect to activate the proactive notification from your USAJOBS profile at any point during the application process to sign-up for automatic alerts when there are status changes for jobs to which you have applied. To check the status of your application or return to a previous or incomplete application, log into your USAJOBS account, select My Applications, and click on the more information link under the application status for this position. If you do not provide an email address, you are responsible for checking status updates and notifications in USAJOBS. Hard copy notifications will not be sent to you.
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