Summary
This position is located in the Single Sailor/Liberty Program, Athletics Division, of the Morale, Welfare and Recreation (MWR) department, Fleet Activities Yokosuka, Japan. The purpose of this position is to provide assistance in operation of the Liberty Center.
Clarification from the agency
Who May Apply: Applicants with SOFA Sponsorship only. This includes applicants with current Military Spouse Preference, Family member preference, and current CNIC employees within the local commuting area (50-mile radius).
Duties
- The incumbent is responsible for the day-to-day operations of the Single Sailor Center.
- Greets and welcomes patrons in a friendly and courteous manner. Provides a casual and warm atmosphere.
- Enforces Center operating policies and procedures and ensures that all customers adhere to such policies and procedures.
- Promotes harmony with and between patrons of the facility, following prescribed customer relations techniques.
- Discusses patron problems and complaints and attempts to resolve them satisfactory.
- Maintains the Message Board and ensures that it is updated regularly.
- Keeps abreast of all MWR events and other recreational programs.
- Acts as a receptionist for the Supervisor and staff, receiving visitors and telephone calls, personally answering questions regarding tour and event material, and referring other questions to cognizant activity personnel.
- Coordinates patron requests for reservations of tours and special events.
- Answers patrons' questions by phone and inquiries on site.
- Assists in the setup and takedown of events.
- Leads facility events and liberty tours.
- Monitors facility and event inventories.
- Perform other duties as assigned.
Conditions of Employment
- Must be able to provide proof of authorization to work in the United States.
- Satisfactorily complete all background checks to include National Agency Check with Written Inquiries (NACI).
- Incumbent must be able to work varied work schedules to include evenings, weekends, and holidays.
Qualifications
Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs.A qualified candidate possesses the following:
- High School Diploma or equivalent required. (MUST submit proof at the time of application)
- 0-6 months general experience is preferred.
- Incumbent must have a working knowledge of the Single Sailor/Liberty Program Operation or experience providing recreational activities for young adults.
- Must be able to handle money accurately.
- Ability to operate a cash register and personal computer. Incumbent must have basic accounting knowledge.
- Must possess good customer service skills.
- Ability to communicate with customers by phone and in person.
Education
- When education is a basic requirement for the position, or when substituting education for experience, applicants MUST submit a copy of your high school transcripts, college transcript, or a list of courses, which includes grades earned, completion dates, and quarter, and/or semester hours earned as part of your application package.
- Foreign education must include evidence that it is comparable to education received at accredited educational institutions in the United States.
- Transcripts from foreign colleges must be evaluated for U.S. equivalency in order to be considered. Applicants are responsible to obtain and submit proof of creditability of education as evaluated by a credentialing agency, which is a private U.S. organization. Credential evaluations are not free and applicants are responsible for the cost of the selected service.
- All substitutions of education for experience will be made in accordance with OPM approved qualification standards.
- To receive consideration for a non-related degree or eligibility based on a combination of education AND experience, a college transcript is required.
- All transcripts MUST show student's name and the name of the awarding university or educational institution, degree type, awarded/conferred date, and the field of study.
- *If your degree has not been awarded/conferred, you must provide a copy of your HS Diploma or equivalent along with transcript(s).
- Only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education are acceptable to meet positive education requirements or to substitute education for experience.
- For additional information, please go to the Office of Personnel Management (OPM) and the U.S. Department of Education websites at http://www.opm.gov/qualifications and http://www.ed.gov/admins/finaid/accred/index.html
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
You will be evaluated for this job based on how well you meet the qualifications above.
Your application will be screened for the following minimum qualifications:
- 6 months general experience and/or 2 years above high school with courses related to the occupation.
- Current SOFA Sponsorship status. In order to be eligible for this position, applicants must already have SOFA sponsorship and reside within the local commuting area.
Applicants who meet the minimum qualifications will be further evaluated for:
- Experience in cash handling and operating cash register
- Experience with personal computers and basic software (word processing, spreadsheets, emails/internet, etc.
- Experience in ordering supplies, material requests, marketing requests, and work requests
- Familiarity with basic concepts of recreational programs and activities.
All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.
The following documents are required at the time of application:
- Resume or NAF Application Form
- Proof of SOFA Status. Acceptable supporting documents include:
- PCS Orders (Applicants' name must be listed as approved dependent) (Military)
- Family Entry Approval/Dependent Entry Approval (Military)
- Sponsor's Letter of Employment (Civilian)
- Proof of Education (if required under "Qualifications Required") such as high school diploma/GED, clinical licensure, awarded/conferred academic degree transcript(s) and/or *related coursework transcript(s) relevant to the position
- If you are a current Federal employee, please submit your most recent Personnel Action Report (PAR) or SF-50
Note: Applications missing any required document will not be eligible for consideration.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above.
The complete application package must be submitted by 11:59 PM (EST) on 12/31/2024 to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12353011
It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.
Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant
To verify or check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status
DON is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. The DON provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodation(s) should email their request to MILL_HQ_NAF_HR.FCT@navy.mil to ensure proper consideration is given.
Next steps
Please ensure that your resume and supporting documents contains all the information requested in the vacancy announcement. If your resume and supporting documents do not provide all the information requested on this form and in the job vacancy announcement, you may lose consideration for the job.
All applicants will be notified regarding their status by email. Applicants will either be contacted for an interview or sent an email of non-selection 3-6 weeks after the announcement cut-off date. Please note that if you provide an inaccurate email address or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position. This announcement may be used to fill additional vacancies within 60 days of issuance of selection certificate.
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