Summary
This position is located in the Division of House Management. The incumbent's major responsibilities involve audience contact in a front-of the-house position at the Filene Center, a major performing arts theater.
The season begins on May 5, 2024, and will run through approximately September 22, 2024, including all weekends. Each week's work schedule will vary significantly through the season, you will be paid according to hours worked.
Clarification from the agency
**This is an open continuous announcement, for more information look in the "Next Steps" section. **
Duties
The major duties of the Usher position include, but are not limited to, the following:
- Greets, directs, informs, and assists patrons with facility orientation and explains services available.
- Provides clear, tactful oral communication to patrons and fellow staff members.
- Resolves patron complaints concerning performance and environmental issues within the theater.
- Collects/scans tickets to allow patrons to enter the venue.
- Ensures patrons abide by the theater's published House Rules.
- Assists in handling emergency situations, including medical emergencies, weather alerts, and situations requiring evacuation of the theater.
Conditions of Employment
- U.S. Citizenship required.
- Appointment subject to background investigation and favorable adjudication.
- Meet Selective Service Registration Act requirement for males.
- Complete the online assessment.
- Selectee will be required to participate in the Direct Deposit Electronics Funds Transfer Program.
- You will be required to wear the prescribed usher uniform, a portion of which is provided to you by the Agency.
- You may be required to work on-call, evenings, weekends, holidays, overtime and shift work.
- This position has an intermittent work schedule; you will be subject to call and will have no pre-scheduled work schedule.
Qualifications
All qualifications must be met by the closing date of this announcement - 05/28/2024 - unless otherwise stated in this vacancy announcement.
Credit will be given for all appropriate qualifying experience. To receive credit for experience, your resume MUST clearly indicate the nature of the duties and responsibilities for each position, starting and ending dates of employment (month/year), and the resume must reflect full and/or part-time or total number of hours worked (i.e., work 40+ hours a week, rather than indicating full-time). If part-time, the hours must be annotated to be able to pro-rate the amount of qualified specialized experience.
To qualify for this position at the GS-03 grade level, you must possess at least one of the following minimum qualifications by close of the announcement:
EXPERIENCE: Possess six (6) months of progressively responsible clerical, office, or other work which indicates ability to acquire the particular knowledge and skills needed to perform the duties of the positions to be filled. You must include hours worked per week.
-OR-
EDUCATION: Have one year above high school. You must include transcripts.
-OR-
Combination of Experience and Education: Successful completion of an equivalent combination of education and experience. You must include hours per week worked, as well as your transcripts.
You must include months, years and hours per week worked to receive credit for your work and/or volunteer experience. One year of specialized experience is equivalent to 12 months at 40 hours per week. Part-time hours are prorated. You will not receive any credit for experience that does not indicate exact hours per week or is listed as "varies". Experience listed as full-time will be credited at 40 hours per week.
Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Education
To qualify based on education, you must submit a legible copy of transcripts from an accredited institution with your name, school name, credit hours, course level, major(s), and grade-point average or class ranking. Transcripts do not need to be official, but if you are selected for this position and you used your education to qualify, you must provide official transcripts before you begin work.
If you are using education completed in foreign colleges or universities to meet qualification requirements, you must show that your education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
You will be evaluated for this job based on how well you meet the qualifications above.
A review of your resume and supporting documentation will be made and compared against your responses to the Occupational Questionnaire to determine if you are qualified for this job. If your resume is incomplete or does not support the responses provided in the Occupational Questionnaire, or if you fail to submit all required documentation, you will be rated 'ineligible', 'not qualified', or your score may be adjusted accordingly. If a determination is made that you have inflated your qualifications or experience, you may lose consideration for this position. Please follow all instructions carefully; errors or omissions may affect your rating.
You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics): - Customer Service
- Oral Communication
- Technical Competence
To Preview the application questionnaire, click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12334792
Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration.
Candidates will be rated and ranked using Category Rating procedures. These procedures place candidates with veteran's preference above non-preference eligibles within each category. Veterans with a service-connected disability of at least 10 percent are listed in the highest quality category, except when the position being filled is scientific or professional at the GS-09 grade level or higher. Under Category Rating, candidates will be rated and ranked into one of three categories:
- Best Qualified - applicants possessing experience that substantially exceeds the minimum qualifications of the position including all selective factors and are highly proficient in all requirements of the job and can perform effectively in the position.
- Well Qualified - applicants possessing experience that exceeds the minimum qualifications of the position including all selective factors and are proficient in most of the requirements of the job.
- Qualified - applicants possessing experience that meets the minimum qualifications of the position including all selective factors and are proficient in some, but not all of the requirements of the job.
The following documents are required and must be submitted by 11:59 PM (EST) on 05/28/2024:
- Resume which includes a list of all significant jobs held and duties performed, with dates specified in month and year format, and, indicate hours worked per week. If military or civilian, please include your rank and/or grade.
- A complete Occupational Questionnaire
- Other Supporting Documents, if applicable, such as:
- Veterans Preference Documentation:
- If you are a Discharged, Non-Disabled Veteran, you must submit a copy of your DD-214 showing character of discharge (Member 4 copy), or other Documentation of Service and Separation under Honorable Conditions, as listed on the SF15. If you don't have your DD-214, you may request it after discharge from the National Archives.
- If you are a veteran within 120 days of discharge, you must submit signed documentation from the Armed Forces certifying: 1) your expected release/retirement from active duty, 2) under honorable conditions, 3) your pay grade/rank/rate at time of discharge, 4) dates of active duty service, 5) any campaign or expeditionary medals received, & 6) dated within 120 days of your separation.
- If you are a Disabled Veteran, Purple Heart Recipient, or Mother or Spouse of a Disabled or Deceased Veteran, you must submit all additional proof required by the SF15, and if applicable, a completed SF15. You may request a copy of your Department of Veterans Affairs letter from www.ebenefits.va.gov or call 1-800-827-1000 to establish proof of disability.
- College transcripts, if qualifying based on education.
- Documentation for Interagency/Career Transition Assistance Plan consideration if you are a displaced Federal employee within the local commuting area. You must include: 1) Proof you are a displaced Federal employee, e.g., RIF Separation Notice, Notice of Proposed Removal, etc; 2) SF-50s (Notifications of Personnel Action) showing career/conditional tenure competitive status, promotion potential and duty location; and 3) your most recent performance appraisal. To exercise selection priority, displaced or surplus Federal employees must be rated well-qualified or above 85 on the rating criteria for this position.
Do not submit photographs with your application package. Documents with photographs may not be seen by hiring officials - you must remove your image from any badges, licenses, etc
Do not upload Adobe portfolio documents. Adobe portfolio documents are not viewable by our agency's staffing offices.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Please read the entire announcement and all the instructions before you begin an application. To apply and be considered for this position, you must complete all required questionnaires, assessments, and required documentation as specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. You must provide documentation to support your claim for each eligibility selected. Please review the required documentation listed in the eligibilities language to ensure you submit the appropriate information. Note: You will only be marked eligible for those eligibilities that you selected and provided the appropriate supporting documentation. The application process is as follows:
- Click the Apply Online button.
- Answer the questions presented in the application and attach all necessary supporting documentation.
- Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date.
Please note: The eligibility section of the application process is designed to allow you to choose how you wish to be considered for this vacancy announcement. You will ONLY be considered for the appointment eligibilities that you select. You must provide the supporting documentation to support your claim. Please review the list of documentation provided in the eligibilities language to ensure you provide the appropriate information. You may choose more than one eligibility.
Next steps
Once the Occupational Questionnaire is received you will receive acknowledgement that your submission was successful. If you are among the most qualified candidates and your name is referred to the hiring official, you may be contacted directly for a possible interview. You will be notified of the status of your Application Package at the time candidates are referred for consideration, and when the selection process is complete.
Standing Register Open Continuous Information: Cutoffs will be used to manage large applicant pools for this announcement. Consideration will be given to candidates in sequential order within each group as depicted below as each group is exhausted. Qualification and/or time-in-grade requirements must be met for those applications submitted by the cut-off date.
Applications completed from:
Group 1: Applications received from 12:00 am (EST) 2/28//2024 to 11:59 pm (EST) on 3/13/2024.
Group 2: Applications received from 12:00 am (EST) 3/14/2024 to 11:59 pm (EST) on 4/13/2024.
Group 3: Applications received from 12:00 am (EST) 4/14/2024 to 11:59 pm (EST) on 5/13/2024.
Group 4: Applications received from 12:00 am (EST) 5/14/2024 to 11:59 pm (EST) on 5/28/2024.
This announcement may be used to fill additional positions if identical vacancies occur within 90 days of the issue date of the referral certificate.
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