Summary
National Defense University (NDU) supports the joint warfighter by providing rigorous Joint Professional Military Education to members of the U.S. Armed Forces and select others in order to develop leaders who have the ability to operate and creatively think in an unpredictable and complex world.
This is a Title 10 Excepted Service Appointment. Appointment is not to exceed 3 years with the possibility for extension.
This job is open to
Clarification from the agency
All U.S. Citizens.
Duties
The incumbent serves as Academic Specialist (Education Services) and technical advisor to the Dean of Students, Office of Student Services and performs a full range of student support services to the College of Information and Cyberspace. Responsible for managing and maintaining a coordinated, multi-functional office providing student support services at the CIC and overseeing all aspects of academic records and information management including, but not limited to: student registration; academic records maintenance; grade reporting; academic audits and validation of program completion for each student; issuance of transcripts/grades; initiation of appropriate federal and state reports, and issuance of academic evaluation reports. Carries out all related student support functions while ensuring compliance with all DoD regulations and instructions, accreditation councils, as well as State and local regulatory policy and guidance and provides administrative guidance to faculty and staff to ensure their compliance with requisite policies and procedures. Monitors CIC academic related student service activities and provides program management oversight and administration. Maintains close coordination with other school officials on academic program administration. Assists in the short term and long-range planning of academic operations to meet changing DoD requirements and student needs.
Develops, maintains, and updates the CIC academic records management system, processes, and procedures; ensures the accompanying policy guidance and user guides are available in both hardcopy and web-based formats. Establishes internal control procedures and ensures that office personnel comply with these procedures, especially in the safeguarding of and accountability for student files and records. Serves as the CIC primary point of contact for outside agencies, colleges, and centers regarding student transcripts and related information requirements. Responsible for the overall preparation, collation, maintenance, safeguarding, release, and utilization of official records of current, former, and graduate CIC students. Incumbent maintains verification, certification, and documentation for CIC Joint Professional Military Education (JPME) and other courses.
Performs a full range of automated Student Information System (SIS) support functions. Manages the CIC schedule of routine SIS maintenance, including course set-up, data integrity reviews, and data cleanup. Incumbent serves as the CIC representative on university committees planning future SIS operational changes, as well as documenting new SIS policies and procedures. Incumbent processes student and course information while maintaining data integrity for use by internal components and University personnel. Incumbent extracts information from the SIS for producing regular and recurring reports, as well as creating special, one-time, and/or ad hoc reports. Prepares and submits institutional reports to internal and external organizations as required.
Prepares and/or oversees the preparation of statistical reports documenting student characteristics, demographics, course enrollments, grade distributions, transfer and validation of credit, additional electives, student attrition, and other admissions-related subjects. Incumbent analyzes these statistics, determines trends, and forwards the information lo the Dean of Students. Incumbent compiles and disseminates historical data on enrollments, degrees conferred, and retention and graduation rates for utilization by the College and the University. Develops and conducts a variety of surveys or research projects to satisfy reporting requirements, as well as identify ways to contribute toward program improvements. Plans and conducts studies that evaluate and/or predict program achievements and/or student performance; prepares interpretations of results and recommendations for the Dean of Students. Studies examine such significant matters as grading system; admission policies; course prerequisites, objectives, and/or contents; or instructional methods utilized.
Responsible for the overall coordination and management of the CIC admissions program; acts as liaison with the military services, DoD, other federal agencies, and the defense industry concerning development of student quotas, as well as the determining processes for the acceptance /rejection of student nominees to the JRMC. Develops appropriate admission program instructions, directives and/or procedures, and implements them as authorized. Formulates and designs procedures to determine if established admissions criteria and program objectives are being met. Makes management level decisions concerning the daily operations and continuous improvements in the application and admissions processes based on analysis of data. Provides input for decision-making purposes at a higher level regarding the overall management and administration of admissions program.
Requirements
Conditions of Employment
- Must be a U.S. Citizen
- Males born after 12-31-59 must be registered or be exempt from Selective Service (see http://www.ssa.gov/)
- Direct Deposit: All federal employees are required to have direct deposit
- The position is governed by 10 USC 1595 and NDUI 1416.0l dated March 2017.
- Must be able and willing to travel both domestically and internationally. Travel is seldom required. Less than 20 % of the time.
- The incumbent must be able to successfully obtain and maintain a Secret clearance.
Qualifications
To qualify for this position, you must:
- An earned Bachelor's degree from a regionally accredited institution of higher education in a field related to education, management, or administration (Master's degree preferred).
- Must have knowledge of accreditation policies and demonstrated experience working with procedures for graduate degree conferring institutions, specifically relating to student records and services.
- Must have a demonstrated customer service or student service experience.
- Must have records analysis and management skills, demonstrating experience in preparing and organizing statistical reports, managing data collection, distribution, and maintenance.
- Experience using Blackboard, Google Cloud, Academic Databases, Search Engines, Microsoft Excel, PowerPoint, and Word in conducting research of course materials.
- The ability to work well both independently and within a team is essential. Aptitude to maintain a high-level of professionalism and confidentiality.
Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills, and can provide valuable training and experience that translates to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Education
Education Requirement: Possesses a Bachelor's degree from a regionally accredited institution of higher education (or international equivalent) in education or other appropriate discipline.
Official transcripts will be required at time of selection to verify educational requirements are met.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
A screening panel will review your resume and narrative answers to the assessment questions to evaluate your qualifications for the position. NDU uses a multi-tier selection process for academic positions.
The following questions will be reviewed by the NDU screening panel https://apply.usastaffing.gov/ViewQuestionnaire/12557296.
The Assessment Questionnaire collects information on your education, training and experience related to the following critical competencies:
Criminal History Inquiries- If you apply to this position and are selected, we will not ask about your criminal history before you receive a conditional job offer. If you believe you were asked about your criminal history improperly, contact the agency @ dfas.indianapolis-in.zh.mbx.ssc-cc@mail.mil
Required Documents
You must provide a complete Application Package which includes:
- Résumé: The latest resume submitted will be used to determine qualifications. All conferred degrees and certifications should be included in your resume for full consideration
- Complete Assessment Questionnaire
- Other Supporting Documents - Refer to the eligibilities section for documents to submit.
NOTE: Transcripts are not required at time of application submission. Your resume and narrative answers to the hiring criteria will be reviewed by the NDU screening panel to evaluate your qualifications for the position. If selected for an interview, official transcripts will be requested at that time to verify educational requirements are met.
Eligibilities Information: The following supporting documents are REQUIRED to verify your individual eligibility status. Not all will apply for each applicant. They MUST be received by the closing date of the announcement.
- SF-50 - (If applicable) Notification of Personnel Action for current or former federal employees- with the exception of current permanent NDU employees, please provide your most recent SF50 or the SF50 reflecting Career/Career-Conditional tenure and the highest grade held on a permanent basis.
- If you claim Veteran's Preference:
- You must submit a copy of your DD Form-214, Certificate of Release or Discharge from Active Duty", showing the dates of active duty service, type of discharge and the character of service. Alternatively, If you are a current military member in active duty service and do not have a copy of your DD Form-214, you must submit a written documentation (certification) from your branch of service certifying that you are expected to be discharged or released from active duty under honorable conditions no later than 120 days after the date the certification is submitted with your application for this position. The certification should also include your rank, dates of active duty service and what they condition of discharge is thought to be.
- If claiming 10-point preference and/or are a 30% or more Disabled Veteran, you must submit both a DD Form-214 or expected discharge documentation as described above AND a copy of a letter from the Department of Veterans Affairs (VA) or your branch of service certifying the presence of service-connected disability and indicating the percentage of disability
- If you are claiming eligibility based on 10-point derived veterans' preference (i.e. a spouse, widow/widower, or parent of a veteran claiming veterans' preference when the veteran is unable to use it), you must also submit a Standard Form 15 (SF-15) "Application for 10-Point Veteran's Preference" and any required documents indicated on the SF-15 to substantiate the claimed preference.
- Other documents identified in the announcement.
WARNING: Failure to submit a complete application package including any required documentation by the closing date of the announcement at 11:59 EST, or at the time of application for announcements with an extended closing date, may result in an ineligible rating and loss of consideration. To verify that your application is complete, log into your USAJOBS account, select Application Status and More Information. The Details page will display the status of your application.
It is the applicant's responsibility to verify that information entered or uploaded is received, legible and accurate. HR will not modify answers submitted by an applicant.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
To apply for this position, you must provide a complete Application Package. See required documents below.
Click 'Apply Online' to create an account or log in to your existing USAJOBS account.
1. Follow the prompts to complete the assessment questionnaire and upload required documents.
2. Please ensure you click the Submit My Answers button to submit your application.
3. Check application status by logging into your USAJOBS account, clicking Application Status, then More Information for this position. Return to an incomplete application by logging into your USAJOBS account and clicking Update Application in the vacancy announcement. You must re-select your resume and other documents from your USAJOBS account or your application will be incomplete.
Next steps
Once the online questionnaire is received you will receive an acknowledgement email that your submission was successful. The questionnaire will assess your qualifications for the job. ALL eligible applicants will be referred to NDU which will convene a board to review all of the applicants. NDU will contact the applicants directly they would like to interview. We will notify you of the outcome after each of these steps has been completed. After making a tentative job offer, we will conduct a suitability/security background investigation.
You will no longer need to call the HR Office to determine your application status. USAJOBS has added an alert setting to their system to drive status updates notification for applicants. You can elect to activate the proactive notification from your USAJOBS profile at any point during the application process to sign-up for automatic alerts when there are status changes for jobs to which you have applied.
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