Coordinates internal and external communications, including scheduling audiovisual work orders, answering and directing telephone calls, and providing information to customers via phone or in person. Verifies credentials and confirms appointments with customers and guests. Sorts and distributes incoming mail and packages, assists with outgoing mail and packages, and provides additional administrative support as needed. Maintains overall appearances of the office and supply inventory. Keeps track of office supplies and reorders when needed. Performs administrative duties such as creating reports, updating website content and maintaining usage metrics. Provides support to stakeholders in navigating audiovisual tools and systems by gathering and interpreting customer feedback and offering solutions based on established processes. Improves end user experience by escalating issues, when needed. Coordinates various administrative tasks related to the operations of the department. Processes invoices and payments for all services; coordinates with the Finance department to maintain Accounts Receivable for Senate offices; maintains accurate and detailed monthly financial records; maintains department authorization list for all Senate offices, including the moratorium schedule and assists Senate offices with granting and/or removing office management software authorizations as needed. Other duties as assigned.

Conditions of employment

• For conditions of employment and citizenship requirements, please visit the job announcement on the United States Senate Career Page at https://sen.gov/YO0NL.

Qualifications

Required Work Experience

• Three years of relevant experience.

Required Special Skills/ Knowledge

• As part of our hiring process, we may conduct a skills assessment to better understand an applicant’s proficiency in key areas relevant to the role. 
• Ability to multi-task several responsibilities while simultaneously providing exceptional customer service is a must.
• Ability to answer a multi-line phone system with a high call volume.
• Knowledge of office equipment, computers, and the ability to learn specialized scheduling software and other programs.
• Ability to provide exceptional customer service to a variety of guests and customers.
• Ability to learn the Capitol building and surrounding area.
• Knowledge of modern office practices and procedures.
• Ability to follow specific rules, regulations, procedures and protocols.
• Ability to comprehend and follow written and oral instructions.
• Ability to establish and maintain effective working relationships with co-workers, customers, guests, and the public.

Working Conditions

• This position requires an on-site presence to support the U.S. Senate while in session.
• The person in this position needs to occasionally move, bend, crawl, stand for long durations.
• Frequently moves boxes/ equipment weighing less than 50 pounds for various needs.
• The person in this position may be required to work outside core SAA working hours, including nights and weekends.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application will be evaluated by a panel on the quality and extent of your total accomplishments, experience, and education. Highly qualified candidates may be interviewed and a reference check conducted.

• Your resume should include relevant work experience, applicable education and your contact information. For current or previous federal employees, include the pay plan, series and grade.

Subject to background/security investigation.

Next steps