Clarification from the agency

United States Citizens

This position is located in the Office of External Engagement, reporting to the Senior Vice President of External Engagement. The Senior Vice President of External Engagement reports directly to the Chairman and President and provides leadership for stakeholder engagement, strategic partnerships, media affairs, marketing and branding, and congressional and intergovernmental relations.

The incumbent serves as an Administrative Specialist in a developmental capacity and is responsible for providing direct operational support and administrative analytical services to the Senior Vice President and other staff within the Office of External Engagement.

Duties include, but are not limited to:

• Assists with maintaining, reviewing, and improving office processes and workflows by documenting current practices and identifying opportunities for improvement. Supports the development and updating of standard operating procedures (SOPs) to promote operational efficiency, consistency, and compliance across offices. Works under guidance.
• Identifies the need to modify administrative processes and procedures to meet office requirements and assists in gathering, organizing, and analyzing data needed for the organization to implement new or revised requirements.
• Supports management by providing relevant information and documentation to facilitate effective decision-making and smooth implementation of changes. Maintains databases, spreadsheets, and official records to ensure accurate documentation and efficient operations.
• Prepares and maintains complex calendars and schedules for the SVP or Chief and subordinate staff, including coordinating internal and external meetings, events, and travel arrangements. Supports the efficient handling of logistics while maintaining appropriate confidentiality.
• Provides liaison and coordination support between office leadership and internal/external stakeholders, ensuring effective communication and smooth workflow across the organization.
• Prepares, reviews, and delivers correspondence, reports, and briefing materials with accuracy and clarity to support high-quality decision-making and organizational objectives.
• Supports the planning and execution of high-profile meetings, events, and special projects by managing protocol requirements, conducting research and analysis, and providing comprehensive administrative assistance.

Conditions of employment

• U.S. Citizenship
• Background and Security/Suitability Investigation
• You may be required to serve a one year probationary period
• Specialized experience MUST be documented on your resume
• Current or Former Political Appointees: If you are, or have been employed in the last 5 years, you must disclose this information. Failure to do so may result in disciplinary action including removal from Federal Service.

Qualifications

Specialized Experience (Credit for Specialized Experience on resume must reflect 40 hours/Full-time per week for each period of work):

GS-09: You must have one (1) year of specialized experience that has equipped you with the particular knowledge, skills, and abilities to successfully perform the duties of the position, and that is typically in or related to the work of the position to be filled. To be creditable, specialized experience must have been equivalent to at least the GS-07 level in the Federal Government or other equivalent pay systems. Specialized experience includes:

• Experience providing administrative and operational support to senior leadership, including managing complex calendars, coordinating meetings and travel, and handling sensitive information with discretion;
• Experience preparing, reviewing, and organizing correspondence, reports, and briefing materials to ensure accuracy, clarity, and timely support for decision-making; and
• Experience supporting office processes and stakeholder coordination by maintaining records, assisting with process development, and providing research and administrative support for meetings, events, and special projects.

OR

If you are substituting education for experience to qualify for at this level, you must have master's or equivalent graduate degree OR 2 full years of progressively higher level graduate education leading to such a degree.

OR

If you are combining both education and experience to qualify for this level, equivalent combinations of education and experience are qualifying for this grade level.

For qualification determinations, your resume must contain the following for each work experience listed:

• Organization/Agency's Name
• Title
• Salary (series and grade, if applicable)
• Start and end dates (including the month and year)
• Number of hours you worked per week
• Relevant experience that supports your response to the specialized experience that is stated in the job announcement

If your resume does not contain this information, your application may be marked as incomplete and you will not receive consideration for this position.

NOTE: Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications and your application may be marked as incomplete/ineligible and you will not receive consideration for this position.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Part-time and/or unpaid experience related to this position will be considered to determine the total number of years and months of experience. Be sure to note the number of paid or unpaid hours worked each week.

Foreign Education: If you are qualifying by education and/or you have education completed in a foreign college/university described above, it is your responsibility to provide transcripts and proof of U.S. accreditation for foreign study. Please visit the following links for more information:

• http://www.naces.org
• http://www.fceatlanta.com

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Additional information on the qualification requirements is outlined here.

All requirements must be met by 02/05/2026, the closing date of the announcement.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

The Category Rating method will be used to evaluate applicants. All qualified applicants will be assigned to one of the following categories:

• Best Qualified - Meets the minimum qualification requirements and excels in most of the job related competencies.
• Well Qualified - Meets the minimum qualification requirements and satisfies most of the job related competencies. (This category must be met to be considered under CTAP/ICTAP procedures)
• Qualified - Meets the minimum qualification requirements, but does not satisfy most of the job related competencies to a substantive degree.

This Category Rating method does not add veterans' preference points or apply the "rule of three", but protects the rights of veterans by placing them ahead of non-preference eligibles within each category. A selecting official may make selections from the highest quality category (Best Category) provided no preference eligible in that category is passed over to select a non-preference eligible in that category unless the requirements of 5 U.S.C. 3317(b) or 3318(b) are satisfied.

Preference eligibles who meet minimum qualification requirements and who have a compensable service-connected disability of at least 10 percent must be listed in the highest quality category, except when the position being filled is scientific or professional at the GS-9 grade level or higher. Applicants who have not submitted a resume in the USAJobs system and/or have not answered all of the vacancy questions will not be considered for this position.

Important Note: You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents) and the responses you provide on the application questionnaire.

If you are found qualified for this position and meet or exceed a predefined rating threshold from your questionnaire responses, a Subject Matter Expert (SME) will review your resume to determine if your technical competencies meet the proficiency requirements established for this position. You will be notified by email if your application is forwarded to the hiring official for further consideration.

If you do not meet the rating threshold to move forward to the next evaluation stage or it is determined that your technical competencies do not meet the proficiency requirements for this position, you will be notified by email.

Your application package should include the following documents:

• Your Resume (applicants are required to submit a resume with job title, series/grade (if federal employee), duties and accomplishments, employer's name, starting and ending dates of employment, number of hours worked per week, and annual salary). If your resume does not contain this information, your application may be marked as incomplete and you will not receive consideration for this position.
  • Effective September 27, 2025, federal agencies will only accept resumes up to two pages in accordance with the Merit Hiring Plan. If you have not already done so, please update your resume under your profile before applying for any federal job. For additional details, visit click the following link.
• Unofficial Transcripts, if the position has an education requirement or if you are using education to qualify. If selected for the position, you must provide an official transcript before appointment.
• Proof of U.S. accreditation for foreign study, if applicable.
• Special Priority Selection rights under CTAP or ICTAP:
  • Copy of your agency notice (RIF Separation Notice, Notice of Proposed Removal, etc);
  • Copy of your most recent performance appraisal (with at least a satisfactory rating),
  • Most current SF-50 showing career/conditional tenure competitive status, position title, grade level, and duty location.
• Proof of Veteran's Preference - DD-214 (Member 4 Copy), if you are a veteran. Additionally, applicants claiming 10-point preference must complete Standard Form (SF)15, Application for 10-Point Veteran Preference, as well as additional documentation required by the SF-15, such as a VA letter, if applicable. If a DD-214 (Member Copy 4) is not available, other documentation listing the beginning and ending dates of active service and the type of discharge must be submitted to verify eligibility.
• Submission of any required documents listed in vacancy announcement, if applicable.

Please note that if you do not provide all required information/documents, as specified in this announcement, you may not be considered for this position (or may not receive the special consideration for which you may be eligible).

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