Summary
This vacancy is for a GS-0343-14, Agency Mail Manager located in the Department of Homeland Security, U.S. Coast Guard, MANAGEMENT PROGRAMS and POLICY DIVISION -CG-611 in WASHINGTON, District of Columbia.
This job is open to
Internal to an agency
Current federal employees of the hiring agency that posted the job announcement.
Career transition (CTAP, ICTAP, RPL)
Federal employees whose job, agency or department was eliminated and are eligible for priority over other applicants.
Clarification from the agency
CTAP and USCG within the local commuting area. For definitions of common terms found in this announcement: http://dhsconnect.dhs.gov/org/comp/mgmt/dhshr/hr/Documents/JOA_Common_Definitions.pdf
Duties
You will serve as a Agency Mail Manager, the principal administrator coordinating all matters related to postal and mail activities across the Coast Guard enterprise. Responsible for planning, organizing, and directing program activities, monitoring and reporting compliance with regulatory and Department of Homeland Security (DH) requirements.
Being a Coast Guard civilian makes you a valuable member of the Coast Guard team. Typical work assignments include:
- Develop policy to ensure safe handling of mail throughout Coast Guard mail centers relative to CBRNE
agents and incorporate Federal hazardous materials requirements.
- Analyze proposed and existing policies and recommend alternative practices that will meet operational requirements and prove cost effective to the Coast Guard.
- Serve as a Mail Manager and Compliance Officer, ensuring expedited mail service providers are used
only as authorized by the Private Express Statutes.
- Conduct studies, inspections and/or surveys to promote economical and efficient selection and
utilization of space, staff, equipment, and supplies.
- Provide expert analysis and evaluations to management encompassing programmatic milestones, schedules, and budgetary resources planning and execution required for effective management, operations and decision making.
- Represent the agency in its collaborations and relations with service providers, and other Federal agency mail managers to include interagency committees.
Mandatory training is required which must be successfully completed and other training may occur as necessary for success in the position.
A. This position requires obtaining and maintaining Mail Management Certification or management determined equivalent within three years of entry into position.
B. This position requires obtaining and maintaining a Federal Acquisition Certification (FAC) for Contracting Officer Representative (COR) (FAC-COR) Level I within two (2) year entry into the position.
Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments.
Reasonable Accommodation Information
Requirements
Conditions of employment
All qualification requirements must be met by the closing date of the announcement.
Do NOT include the following types of information in your resume:
- Social Security Number (SSN)
- Date of Birth (DOB)
- Photos of yourself (if included on your resume you will not be considered for this position)
- Personal information: such as age, gender, religious affiliation, etc.
Key Requirements:
- Must be a U.S. Citizen.
- Must be registered or exempt from the Selective Service. See www.sss.gov
- A one-year probationary period may be required.
- To ensure the accomplishment of our mission, DHS requires every employee to be reliable and trustworthy. To meet those standards, all selected applicants must undergo and successfully pass a background investigation. This position requires a Moderate Risk/Public Trust clearance.
- This is not a Bargaining Unit position.
- Time-in-Grade requirement must be met by the closing date of the vacancy.
- All Federal employees are required to have Federal salary payments made by direct deposit.
- The applicant is required to reside in the local commuting area to be eligible for consideration.
- The position requires occasional travel away from normal duty station. You must be able to travel on military and commercial aircraft for extended periods of time.
- The position requires Mail Management Certification and Federal Acquisition Certification (FAC) Contracting Officer's Representative (COR), FAC-COR Level I.
The Office of Personnel management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule, C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.
Qualifications
To qualify at the GS-14 grade level, your resume must demonstrate at least one (1) full year of specialized experience equivalent to at least the GS-13 grade level in the federal sector. Specialized experience is experience that has equipped you with the ability, skill, and knowledge to successfully perform the duties of this position and is typically in or related to this line of work. Examples of specialized experience include performing the following types of tasks on a regular and recurring basis.
- Utilize administrative laws, policies, regulations, and precedents applicable to the administration of mail management to include hazardous and dangerous goods, next generation delivery service, penalty mail stamps, and Foreign Post Office (FPO) mobile Mail Routing;
- Provide expert analysis and advice on complex program issues impacting a major organization's postal and mail enterprise;
- Establish broad, written policies and procedures to provide timely and cost-effective dispatch and delivery of mail and other material;
- Prepare reports and briefings on results of studies that ensures the program goals, objectives, and operations are in line with the organization's mission; and
- Develop mail security policies and plans, ensuring the protection of all mail processing to prevent, deter, and mitigate the deliberate efforts to destroy, incapacitate, or exploit the mail center and/or infrastructure.
NOTE: All experience statements (i.e., duties, specialized experience, or related applicable assessment) copied from this announcement and pasted into your resume will not be considered as a demonstration of your qualifications for this position.
NOTE: Education cannot be substituted for experience at this grade level.
National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Education
This position does not have a positive education requirement.
Only experience and obtained by the closing date of this announcement will be considered.
Student Loan - Selectee(s) for this position who are newly appointed to a permanent or term position may be eligible for student loan repayment up to $10,000 (pre-tax) for one calendar year. More than one loan may be repaid if the combined repayments do not exceed $10,000. Receipt of this incentive will require a three-year service agreement.
Additional information
Due Weight
Due weight will be given to performance appraisals and incentive awards in merit promotion selection decisions in accordance with 5 CFR 335.103(b)(3).
E-Verify
DHS uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities.
Fair Chance Act
The Fair Chance to Compete for Jobs Act prohibits the Department of Homeland Security and its Components from requesting an applicant's criminal history record before that individual receives a conditional offer of employment. In accordance with 5 U.S. Code § 9202(c) and 5 C.F.R § 920.201 certain positions are exempt from the provisions of the Fair Chance to Compete Act. Applicants who believe they have been subjected to a violation of the Fair Chance to Compete for Jobs Act, may submit a written complaint to Caroline.Adams@uscg.mil.
Suitability Statement
If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration for Federal Employment, and to sign and certify the accuracy of all information in your application, prior to entry on duty. False statements on any part of the application may result in withdrawal of offer of employment, dismissal after beginning work, fine, or imprisonment.
Shared Certificates Statement
Applying to this announcement certifies that you give permission for DHS to share your application with others in DHS for similar positions.
If you are unable apply online, please contact Caroline.Adams@uscg.mil. Decisions on granting reasonable accommodation will be made on a case-by-case basis. Visit Reasonable Accommodation
More than 1 selection may be made from this announcement if additional identical vacancies in the same title, series, grade, and unit occur within 45 days from the date the certificate was issued.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
DHS offers competitive salaries and an attractive benefits package, including health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays.
Other benefits may include flexible work schedules; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities. For more information, go to the DHS Careers website and select "Benefits." Disabled veteran leave will be available to any federal employee hired on or after November 5, 2016, who is a veteran with a service- connected disability rating of 30 percent or more.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
We will review your resume and supporting documentation to ensure you meet the basic qualification requirements. If you meet the minimum qualifications, your experience, education and training, along with any applicable assessments, will be rated. The best qualified candidates will be identified for referral to the hiring manager and may be invited for an interview. The necessary Knowledge, Skills, and Abilities to perform this job are:
- Accountability
- Attention to Detail
- Customer Service
- Decision Making
- Flexibility
- Influencing/Negotiating
- Integrity/Honesty
- Interpersonal Skills
- Learning
- Reading Comprehension
- Reasoning
- Self-Management
- Stress Tolerance
- Teamwork
To preview the announcement questionnaire, click here:
https://apply.usastaffing.gov/ViewQuestionnaire/12856714
Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration.
Career Transition Assistance Plan (CTAP) documentation. CTAP Eligibles: CTAP candidates will be eligible for selection priority if it is determined that they have exceeded the minimum qualifications for the position. If you are a federal employee in the competitive service and your agency has notified you in writing that you are a displaced employee eligible for CTAP consideration, you may receive selection priority for this position. Individuals must be well-qualified by attaining at least a rating of 85 out of 100. Information about CTAP eligibility is on the Office of Personnel Management's Career Transition Resources website at: https://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/ctap_guideline.pdf
Required Documents
Limit your resume to no more than two pages. The USAJOBS database will not allow an applicant to submit an application that includes a resume over two pages.
Resume showing relevant work/volunteer experience, education, and training. Include the start and end dates (mm/dd/yy to mm/dd/yy) and the number of hours per week worked/volunteered.
SF-50, Notification of Personnel Action (if applicable for Time in Grade and/or Eligibility):
- You must submit a copy of your most recent SF-50(s) that verify your eligibility for consideration as a current or former federal applicant; and
- Your SF-50 must verify your highest competitive grade, time-in-grade, your current promotion potential or full performance level and proof of permanent appointment if applying based on an interchange agreement. DO NOT submit an award SF-50 or pay adjustment SF-50 as these often do not verify grade or eligibility.
- For consideration for a promotion, Box 4 of the SF-50 must show a date that is at least 52 weeks prior to the job announcement closing. Recommend submitting your last promotion SF-50 or within-grade increase SF-50.
Any other supporting documentation required for verification as described in the announcement.
Political Appointees: OPM must authorize employment offers for former or current Political Appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C or Non-Career SES employee in the Executive Branch, you must disclose this information. Submit proof of your former or current status, such as your SF-50. Please see here.
CTAP applicants MUST submit documentation verifying your eligibility. This includes a copy of your agency notice, a copy of your most recent performance rating, most recent SF-50-Notification of Personnel Action noting your current position, grade level and duty location, and documentation from your agency showing your current promotion potential. View information about CTAP/ICTAP eligibility on OPM's Career Transition Resources website.
Any other supporting documentation required for verification as described in the announcement.
How to Apply
Only resumes up to a total of two pages will be accepted. Applicants with resumes exceeding two pages will be removed from consideration.
To begin your online application, click "Apply Online" to create a USAJOBS account and follow the prompts or log in to your existing account. Your application packet must include a resume, any applicable assessments, and any applicable and/or required supporting documentation. Please see the "Required Documents" section below for additional information. All application materials, including transcripts, must be in English. We encourage you to apply online.
Applications and supporting documentation will not be accepted by mail or email. The address below is for inquiries only. You may apply more than once, but the most recent application is the only one that will be used. You must submit your resume, and any supporting documents by 11:59 PM eastern standard time on 01/12/2026.
USA Hire Assessment - If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice.
Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials. Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended.
Set aside at least 3 hours to take the USA Hire Assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link.
Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused.
Visit the USA Hire Applicant Resource Center for practice assessments and assessment preparation resources at
It is your responsibility to verify that any information entered or uploaded is received and is accurate. Human Resources will not modify or change any part of your application. Determining your eligibility and qualifications is dependent on the supporting documentation and information provided, which may impact your referral for further consideration. If a document is not legible, you will not be able to view it in your application.
To verify the status of your application, log into your USAJOBS account (
https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit:
https://www.usajobs.gov/Help/how-to/application/status/.
Next steps
Once you submit your application, we will assess your experience and training, identify the best-qualified applicants, and refer those applications to the hiring manager for further consideration and interviews. We will notify you by email after each of these steps has been completed. Your status will also be updated on USAJOBS throughout the process. To check your status, log on to your USAJOBS account, click on "Application Status," and then click "More Information." We expect to make a job offer within 60 days after the deadline for applications. If you are selected, we will conduct a suitability/security background investigation. View more information on applying for federal employment.
Any Offers of employment made pursuant to this announcement will be consistent with all applicable authorities, including Presidential Memoranda, Executive Orders, interpretive U.S. Office of Personnel Management guidance and U.S. Office of Management and Budget plans and policies concerning hiring. These authorities are subject to change.