Summary
This position is located at Bureau of the Fiscal Service, Office of Deputy Commissioner, Transformation and Modernization. As an Assistant Commissioner and Chief Customer Officer, you will be a part of an organization that empowers and promotes the financial integrity and operational efficiency of the federal government through the delivery of services that supports some of the nation's most critical assets while ensuring the security of our people, facilities, and information assets.
This job is open to
Clarification from the agency
This vacancy is open to all U.S. Citizens
Duties
As an Assistant Commissioner and Chief Customer Officer, you will:
- Lead the Bureau in developing a vision for customer experience and creating a customer-focused culture that motivates employees to continually improve the customer experience.
- Develop the customer service standards for Fiscal's major programs. In a similar manner, you will develop the performance measures and feedback collection methods to assess whether our programs are meeting these standards.
- Manage the emerging marketplace of commercial and other federal providers of financial shared services, including the Bureau's product and service offerings. Work with bureau business areas, federal agencies, and commercial providers to ensure the development of standards, as well as the acquisition and certification processes, that will enable the marketplace.
- Manage the Fiscal Service brand. This includes the Bureau's web presence, as well as the presentation of agency guidance, training materials, and related content to the financial management community and other stakeholders.
- Develop the guidelines, training and procedures used by account managers to ensure that the Bureau is providing a single point-of-contact to an agency who is knowledgeable about the full range of our services.
- Manage communications with the public, the press and outside interested parties.
Requirements
Conditions of Employment
- Complete a 1-year SES probationary period, unless already completed.
- Complete a Questionnaire for Sensitive Positions, SF-86, for a pre-appointment full-field background investigation. In addition, periodic reinvestigation is required no later than five years after selection and at least every succeeding five years.
- Complete a Declaration for Federal Employment (https://www.opm.gov/forms/pdf_fill/of0306.pdf).
- Complete an Executive Personnel Financial Disclosure Report annually.
- Undergo appropriate tax checks.
- If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System (https://www.sss.gov/) or are exempt from having to so so.
- Have your salary sent to a financial institution of your choice by Direct Deposit / Electronic Funds Transfer.
- Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9 (https://www.uscis.gov/i-9).
- Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.
- Obtain and use a Government-issued charge card for business-related travel.
- You must be a U.S. Citizen or National.
Qualifications
All applicants must meet the qualifications and eligibility requirements by the closing date of the announcement.
As a basic requirement, applicants must demonstrate at least one year of progressively responsible leadership experience that is indicative of senior executive level managerial capability and directly related to the skills and abilities outlined under the Executive Core Qualifications and Mandatory Technical Qualifications. Typically, experience of this nature will have been gained at or above the GS-15 grade level in the Federal service or its equivalent with state or local government, the private sector, or non-governmental organizations. Failure to meet this basic qualification requirement will disqualify the applicant.
Evidence must be provided that clearly demonstrates the applicant has the necessary level of executive potential, skills, abilities, specialized knowledge, and technical qualifications to perform as a SES executive. This evidence must include clear, concise examples that emphasize the applicant's level of responsibilities, scope and complexity of assignments, program accomplishments, policy initiatives, and long-range planning.
The best qualified candidates will be determined by assessing experience, education, awards, performance appraisals, and supervisory evaluations for this position. These assessments will be made against the Executive Core Qualifications and Mandatory Technical Qualifications.
EXECUTIVE CORE QUALIFICATIONS (ECQs): The ECQs describe the leadership skills needed to succeed in the SES and provide the focus for OPM certification of executive qualifications.
ECQ 1 - Leading Change - The ability to bring about strategic change, both within and outside the organization to meet organizational goals. Inherent to this ECQ is the ability to establish an organizational vision and to implement it in a continuously changing environment. Competencies: creativity and innovation, external awareness, flexibility, resilience, strategic thinking, vision.
ECQ 2 - Leading People - The ability to lead people toward meeting the organization's vision, mission and goals. Inherent to this ECQ is the ability to provide an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts. Competencies: conflict management, leveraging diversity, developing others, team building.
ECQ 3 - Results Driven - The ability to meet organizational goals and customer expectations. Inherent to this ECQ is the ability to make decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks. Competencies: accountability, customer service, decisiveness, entrepreneurship, problem solving, technical credibility.
ECQ 4 - Business Acumen - The ability to manage human, financial, and information resources strategically. Competencies: financial management, human capital management, technology management.
ECQ 5 - Building Coalitions - The ability to build coalitions internally and with other Federal agencies, State and local governments, nonprofit and private sector organizations, foreign governments, or international organizations to achieve common goals. Competencies: partnering, influencing/negotiating
Fundamental Competencies - Interpersonal Skills, Oral Communication, Written Communication, Integrity/Honesty, Continual Learning, and Public Service Motivation are cross-cutting and provide the foundation for success in each ECQ.
For each ECQ, it is recommended that you provide at least one example of your qualifications using the challenge, context, action, and result model described on the website below.
Additional information about the ECQs can be found on the OPM SES website at:
http://www.opm.gov/policy-data-oversight/senior-executive-service/reference-materials/guidetosesquals_2012.pdf
MANDATORY TECHNICAL QUALIFICATIONS (MTQs): The following qualifications are required for the incumbent to perform the duties of the position. You must demonstrate all of the MTQs to be rated eligible for this position.
MTQ 1 - Demonstrated ability in successfully leading and driving strategic outcomes that integrate the customer experience for both mission critical direct-to-consumer programs and complex business-to-business operations for a large, multi-stakeholder, geographically dispersed organization or agency. Experience in researching, developing, and implementing, policies, strategies, and programs that measure and improve the end-to-end customer experience in alignment with federal guidance and directives.
MTQ 2 - Demonstrated executive level knowledge and management experience in defining, analyzing, prioritizing, and implementing options that enable improved systems, services, and solutions for the Federal Financial Management community. Experience in interpreting federal policies and guidance and in managing standards for a diverse portfolio of systems and services in a distributed technology environment that drive adoption, innovation, standardization, and automation. Experience in providing executive direction and leadership for federal government-wide strategic and tactical forums and product-level working groups.
MTQ3 - Demonstrated executive level experience in leading and managing internal and external stakeholder relationships and communications across a large, complex multi-stakeholder ecosystem. Comprehensive experience in public promotion, public speaking, and management of communications for and inquiries from the public, the press, state and local governments, and other interested external parties including non-government entities. Demonstrated experience in developing and executing strategies to engage peer-to-peer communities within the federal agency landscape, including managing business-to-business style organizational relationships at a senior leadership level.
Education
This job does not have an education qualification requirement.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Your resume and responses to the mandatory ECQs and MTQs are an integral part of the process for evaluating your basic qualifications for this SES position. We recommend that you emphasize your level of responsibility, the scope and complexity of programs managed, and program accomplishments (including the results of your actions) in your resume, ECQ and MTQ responses, and any other materials you provide. Initial review of your application will be conducted by a Human Resources Specialist to determine if you meet the eligibility and qualification requirements of this position. Applicants who meet these mandatory requirements will be considered minimally qualified and will be evaluated by a panel of senior executives to determine the best qualified candidates. If you are among the top qualified candidates, your application may be referred to a selecting official for consideration and possible interview.
Required Documents
Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position. ALL APPLICANTS (REQUIRED):
- Resume or application.
- Responses to the mandatory ECQ and MTQ questions.
NOTE: ECQ submissions are not required for applicants who are currently in the SES, former career SES appointees who are eligible for career reinstatement in the SES, or graduates of an SES Candidate Development Program who have been certified by OPM.
- If you successfully completed a SES Candidate Development Program (CDP), you must submit a copy of your Qualifications Review Board certification.
- If you are a current, retired, or former Federal employee, you must submit a copy of your most recent SF-50, Notification of Personnel Action, for verification of current or prior Federal employment status, if applicable.
Recommended Documents: In addition, we recommend that you submit the following:
- A copy of your college transcripts or a list of college courses, if applicable; and
- A copy of your most recent supervisory appraisal of performance
How to Apply
A complete on-line application will require the submission of the following: resume, responses to the mandatory ECQ and MTQ questions, and supporting documentation (see list of required and recommended documents).
The following instructions outline the application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. We are available to assist you during business hours (normally 7:00 a.m. - 4:30 p.m., Monday
- Friday). If applying online poses a hardship, please contact us by noon ET on the announcement's closing date.
Fiscal Service provides reasonable accommodation to applicants with disabilities on a case-by-case basis. Please contact us if you require this for any part of the application and hiring process.
- To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
- Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
- After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
- You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.
To verify the status of your application:
-Log into your USAJOBS account ( USAJOBS Login)
-Under "application status," click "Track this application" and you will be taken to the agency website where you can check your application status.For more information regarding the job and applicant status, please refer to https://www.usajobs.gov/Help/how-to/application/status/ If you wish to make changes/updates to your application and the vacancy is still open, you can click on the job announcement and "Update Application" to be taken back to your application. No updates can be made once the announcement has closed. Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.
For additional information on how to apply, please visit the Partnership for Public Service's Go Government website.
To preview the assessment questionnaire: https://apply.usastaffing.gov/ViewQuestionnaire/12405553
Next steps
You may check the status of your application for this position at any time by logging onto the USAJOBS "My Account" tab and clicking on "Application Status." Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate, or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.
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