Summary
Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.
This job is open to
Clarification from the agency
Open to Public
Duties
Serves as the Assistant Official Lodging Regional Manager assisting with program oversight of all PCS (Inns of the Corps) and TDY (Billeting) Official Lodging operations in a defined region. This position works closely and reports to the Regional Lodging Manager within the defined region. Provides leadership, support, and operational guidance to Lodging General Managers and Area General Managers. Assists with achieving compliance to applicable brand operating standards. Assists in the development, budgeting, capital planning, training, management, and oversight of all Official Lodging facilities when Regional is not available. Assists the Regional Program Manager in execution of programs, development of policy, enforcement of standards, and drives improvement in service delivery, condition and cleanliness, financial performance, employee satisfaction and retention, and market share. Assists with training of staff on new programming initiatives, and checks programs/facilities for compliance with policy, brand standards, operating and financial standards, marketing promotions, breakfast, and bar operations (where applicable) and training programs. Serves as a subject matter expert for lodging issues. Analyzes programming, status of facilities and equipment, manpower requirements, and financial results to offer recommendations to improve performance. Assists with improving work schedule productivity and costs versus budget. Receives and analyzes monthly 30-60-90 revenue forecasts. Receives and provides feedback to Regional Lodging Manager on monthly business recap. Assists with development of capital budgets. Provides input on Annual operating budgets. May serve on committees as assigned by Regional Lodging Manager. Ensures efficient and timely communication, with Regional Lodging Manager and up and down the organization as needed. Assists Regional Lodging Manager in conducting training on a variety of topics related to lodging operations, in subject matter relating to brand standards, service delivery, financial metrics, and established procedures. Maintains relationships with industry professionals. Assist Regional Lodging Manager in conducting property visits and walk-throughs to ensure standards are in place and providing support to the Lodging General Managers and the Lodging Area General Managers. Recognizes positive performance and helps build team cohesion. Recommends programmatic plans, alternative courses of action, policies, and future strategies to support goals and objectives. Assists Regional Lodging Manager in planning marketing strategies for promotional programming, which may include submitting written articles for publications such as newsletters, making personal contacts, and developing a plan of action with the MR Public Affairs Specialist, MR Marketing program managers, and other subject matter experts. Travels within the San Diego County to complete work assignments and conduct or attend conferences and meetings. May travel to Quantico to meet with Marine Corp Hospitality Services Leadership. May work a fluctuating work schedule to complete work assignments outside of the typical workweek and work hours. May prepare supporting documentation for presentations and proposals. May prepare correspondence, briefs, action documents, routing sheets, point papers and slide presentations for use by management officials. Maintain a positive relationship with all partners of MCHS. Assists with analyzing, evaluating and recommends solutions for customer complaints and satisfaction on the quality of services. Takes action to solve problems quickly. Assists by monitoring programs on a regular basis and recommends corrective action through the Regional Lodging Manager to ensure compliance to brand standards and performance metrics. Assists in developing long-range plans in conjunction with internal operating directives. Must be alert to substance abuse and take appropriate action. Effectively supports the Marine Corps Equal Employment Opportunity and Sexual Harassment policies, and ensures compliance with fire, safety, and other environmental issues and programs. This is a white-collar position where occasional lifting to 20 lbs. may be required.
Requirements
Conditions of Employment
- See Duties and Qualifications
EVALUATIONS:
Qualifications
A Bachelor's Degree in Business Administration, Hotel and Restaurant Management, or a related field appropriate to the work of position AND Three years of experience in the commercial / government hotel industry that demonstrates knowledge of business practices, program and financial management, branded concepts and administrative procedures that are relative to the food and hospitality industry, OR an appropriate combination of education and experience that demonstrates possession of knowledge and skill equivalent to that gained in the above, OR appropriate experience that demonstrates that the applicant has acquired the knowledge, skills, and abilities equivalent to that gained in the above. Ability to evaluate effectiveness and efficiency of policies, procedures, and operational programs. Ability to travel is a requirement. Must demonstrate skills in communicating effectively, both orally and in writing. Must demonstrate strong business acumen. Eligible for incremental telework as determined by agency policy.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working at MCCS include but are not limited to: • Stability of Federal Civilian Service • People with passion for doing work that matters • Quality of Work Life Balance • Competitive Pay • Comprehensive Benefit Packages • Marine Corps Exchange and Base Facility Privileges
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Your application/resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. This vacancy will be filled by the best qualified applicant as determined by the selecting official.
Required Documents
Varies - Review "OTHER INFORMATION"
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
All applications must be submitted online via the MCCS Careers website: https://careers.usmc-mccs.org Resumes/applications emailed or mailed will not be considered for this vacancy announcement. Resumes with personal photos will not be accepted. To be considered for employment, the application or resume must be submitted online by 11:59 PM (ET) on the closing date of the announcement. Note: To check the status of your application or return to a previous or incomplete application, log into your MCCS user account and review your application status. Next steps
All applicants who submit an application via our Careers page at https://careers.usmc-mccs.org will be able to view their application status online.
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