Duties
Directs the Digital Services portfolio and related technology programs encompassing business process reengineering, application development and delivery, systems training, requirements management, systems integration, and quality assurance. Represents the Deputy Administrator internally and externally on assigned areas of responsibility. Leads strategic and operational planning across digital services, including capital planning and investment control, workforce planning, policy and standards development, resource and knowledge management, enterprise architecture, auditing, and information security management. Ensures Treasury's digital modernization aligns with the 21st Century Integrated Digital Experience Act (IDEA), focusing on resource optimization and a streamlined, customer-centric online experience.
Applies expert knowledge of Treasury's mission, culture, and statutory framework to ensure effective program results. Identifies and resolves organizational or cultural challenges arising from new or evolving programs or policies. Directs enterprise-wide change management, organizational development, problem solving, facilitation, communications, customer engagement, and conflict resolution to achieve targeted outcomes and successful program implementation. Aligns enterprise services strategies across all products, platforms, and shared solutions.
Provides authoritative recommendations on information systems and business process improvements. Collaborates across the Department to ensure technology planning, development, and implementation activities advance Treasury's strategic goals. Enhances customer experience by consolidating all TCSC digital delivery and innovation functions into a unified portfolio, integrating human-centered design, Section 508 compliance, and standardized web design principles. Ensures cohesive end-to-end delivery lifecycles by embedding cybersecurity into development operations, promoting industry best practices, and applying consistent governance across technology stacks. Identifies and integrates new or adjacent digital products and services to meet evolving bureau needs.
Oversees performance, service levels, and pricing negotiations across key enterprise platforms including Microsoft Azure, Dynamics 365, PowerApps (Power Pages, Power BI, Microsoft Stream), SharePoint, ServiceNow, Salesforce, Acquia, Drupal, Akamai, and Databricks. Maintains awareness of emerging technologies and their potential application to Treasury's operational goals through SaaS, PaaS, and consulting innovations. Applies rigorous analytical methods to plan, design, and implement information systems supporting business and mission requirements.
Provides expert advice to the Deputy Administrator, CIO, and senior policy officials on enterprise applications, scalability, customer-centric service delivery, and shared digital foundations. Leads policy and standards development to support efficiency and compliance with federal mandates such as the 21st Century IDEA, Section 508 of the Rehabilitation Act, and Executive Order 14028. Oversees special projects, studies, and evaluations that advance digital transformation objectives and policy integration.
Exercises senior-level oversight of portfolio planning, innovation, and enterprise-wide IT management. Identifies and mitigates risks associated with digital policy and service delivery. Serves as Treasury's representative on governance boards including the Treasury CIO Council, Technology Investment Review Board, ECM and EDM Customer Advisory Boards, and the OMB Digital Experience Council. Enforces governance processes and uses risk-based indicators and metrics to monitor organizational performance, productivity, and growth.
Drives operational excellence and fiscal responsibility by optimizing technology investments and expanding customer utilization of enterprise products and services. Ensures high return on investment through innovation, streamlined business processes, and scalable digital solutions. Shapes the strategic and tactical direction of digital service delivery, product portfolio management, and business partnerships based on customer feedback, Treasury priorities, and OMB guidance. Promotes continuous improvement to deliver high-quality, efficient, and user-focused services that strengthen Treasury's mission and improve the overall customer experience.
Required Documents
**************ALL DOCUMENTS MUST BE UPLOADED IN PDF FORMAT*******************
A complete application includes 1. A resume 2. Vacancy Questionnaire Responses and 3. Submission of any required documents.
Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position (or may not receive the special consideration for which you may be eligible).
1. RESUME: The new SES hiring process requires applicants to submit a two (2)-page resume which includes information regarding your professional experience and accomplishments that demonstrate you meet the ECQs and required MTQ.
Your resume MUST contain specific information that can be used to make a qualification determination, including employment beginning and ending dates for each position, whether employment is Full-time or Part-time, or average number of hours worked per week, and position titles. If the position is/was in the Federal government, you will need to provide the position series and grade level. The resume should show relevant experience and education, as well as support the required specialized experience.
2. VACANCY QUESTION/ASSESSMENT QUESTIONNAIRE RESPONSES: Responses are automatically submitted through USA Jobs when you apply to this vacancy.
3. ADDITIONAL REQUIRED DOCUMENTS: Applicants are required to submit the following supporting documentation if applicable:
- CURRENT OR FORMER SES MEBERS: Must provide your SES appointment SF-50 (Notification of Personnel Action), and an SF-50 showing current career SES status or career SES reinstatement eligibility.
- SES CANDIDATE DEVELOPMENT PROGRAM (SESCDP) GRADUATES: Verification of successful completion of an OPM-approved SESCDP and OPM SES QRB certification.
- CURRENT OR FORMER FEDERAL CIVIL SERVICE EMPLOYEE: Must provide a copy of your Notification of Personnel Action, Standard Form 50 (SF-50) or equivalent personnel action form reflecting you are a current Federal Civil Service employee.
- Education Documentation: For positions with an education requirement, submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected and not already on file. See "Education" for more details.
Additionally, you may be asked to provide additional documentation to support your eligibility and the information provided in your application package. Therefore, we encourage you to have these documents prepared and ready when requested by the agency. If you fail to provide the required documents within the stated time period, we may withdraw a job offer and/or remove you from further consideration.
REMINDER: Before uploading your required PDF documents, please ensure the resume DOES NOT EXCEED the noted page limits.
Applicants who fail to submit ALL required documents WILL NOT receive consideration for this position. Application will result in an "Incomplete/Ineligible" rating.
Faxed, emailed, and/or mailed application materials will not be accepted for this announcement.
NOTE: YOU MUST SUBMIT ALL DOCUMENTATION BY 11:59 P.M. EST ON THE CLOSING DATE OF THIS ANNOUNCEMENT TO BE ELIGIBLE FOR CONSIDERATION.