Clarification from the agency

Well-qualified surplus/displaced SEC employees ((i.e. CTAP) in the local area and current SEC employees in permanent competitive service positions (i.e. status candidates)

In this role as a Branch Chief - End User Technology, you will be responsible for:

• Serving as a supervisor providing technology support for sensitive and complex programs, issues, and problems. Providing technical expertise and direction for an IT staff engaged in one or more of the following areas of emphasis: architecture, infrastructure, applications, software management, hardware, networks, data management, systems analysis, security, systems administration, endpoint management, and/or project management.
• Supervising a multidisciplinary team of IT Specialists, engineers, and administrators directing the design, development and sustainment of enterprise workstation environments ensuring standardization, security compliance, and optimal performance.
• Governing managed-service portfolios and contracts including vendor oversight, financial stewardship, and cost-optimization initiatives. Ensuring contractors supporting end user technology comply with established cybersecurity requirements.
• Applying IT expertise to implement unique, complex information technology approaches, solutions, guidance, standards, methods, processes, and best business practices which will have widespread and long-term positive impacts on the systems and their ability to accomplish critical national programs and missions.
• Providing security governance and compliance support with established security policies, supporting implementation of security controls, participating in audits, and coordinating with OIT Security on control assessments and remediation tracking.
• Managing mobile device platforms while implementing and enforcing mobile security policies. Maintaining secure integration with enterprise systems and supporting remote workforce capabilities. Administering configuration management, image development, patching, and software distribution. Directing administration and engineering of enterprise directory services and lifecycle management.
• Coordinating and integrating plans, projects, and operations with supported activities while sharing accurate and timely information. Assuring information management/information technology is integrated with applicable agency/regulatory standards to include the definition and validation of functional requirements, approval of management milestones, and procurement of resources.
• Applying process improvement methods utilizing information technology infrastructure library (ITIL) framework and conducting benchmark analysis and measuring progress using a process improvement method. Recommending the solution to problems while providing adequate and efficient coordination during analysis, system design, evaluation and selection, and systems maintenance and operations.
• Planning, assigning, and reviewing subordinates' work.
• Performing administrative and human resources related work in the following areas: hiring, human capital efforts, performance management, training, employee relations, labor relations, etc.

Conditions of employment

• CITZENSHIP: You must be a US Citizen.
• SELECTIVE SERVICE: Males born after 12/31/59 must be registered or exempt from Selective Service (see https://www.sss.gov/).
• DRUG TESTING: This position may be subjected to drug testing requirements.
• PERMANENT CHANGE OF STATION (PCS): Moving/Relocation expenses are not authorized.
• DIRECT DEPOSIT: All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choosing.
• SUPERVISORY PROBATIONARY PERIOD: This appointment may require completion of a two year supervisory/managerial probationary period.
• The duties of this position may require the incumbent to carry a cell phone and be on call 24 hours a day, seven days a week on a rotational basis, based on the needs of the organization.

Qualifications

Time-in-grade for this announcement is one year at the GS/SK-13 level.

Applicants are responsible for confirming all required materials are submitted by the closing date of the announcement. Please check the How You Will Be Evaluated and Required Documents sections carefully, as missing documents will render the application incomplete and ineligible for review.

Qualifying experience may be obtained in the private or public sector. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. All qualification requirements must be met by the closing date of this announcement.

BASIC REQUIREMENT: For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below:

1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

MINIMUM QUALIFICATION REQUIREMENT: In addition to meeting the basic requirement, applicants must also meet the minimum qualification requirement below.

SK-15: Applicant must have at least one year of specialized experience equivalent to the GS/SK-13 level:

1. Providing technical expertise and direction in one or more of the following areas of emphasis: architecture, infrastructure, applications, software management, hardware, networks, data management, systems analysis, security, systems administration, endpoint management, and/or project management; AND
2. Designing, developing and sustaining enterprise endpoint environments ensuring standardization, security compliance, and optimal performance of end user devices across geographically dispersed users; AND
3. Governing managed-service portfolios and contracts including vendor oversight, financial stewardship, and cost-optimization initiatives.

ACCOMPLISHMENT RECORD COMPETENCIES: Your Accomplishment Record narratives should address the following competencies. See the How You Will Be Evaluated section below for more information:

• Technology Expertise: Knowledge of the principles and methods of specialized technologies, tools, and delivery systems, including security, risk management, governance, functionality, and user interface in area of expertise (e.g., programming languages, server, web, applications, network).
• Technology Awareness: Uses technological developments, new requirements, and new applications of information technology (hardware, software, and telecommunications), emerging technologies and their integration into business processes, and implementation of information systems to meet organizational requirements.
• Contract Management: Uses contract management techniques to oversee the work of contractors and to ensure the timely delivery of products, documents, and deliverables.
• Developing and Managing Others: Ability to recruit, develop and manage the workforce to meet organizational goals, with little or no guidance.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your resume and application package will be reviewed to determine whether you meet the qualification requirements outlined in this announcement.

Your qualifications will be assessed through a two-step screening process:

1. Minimum Qualifications Resume Review
2. Accomplishment Record Review

If you are found minimally qualified through the minimum qualifications review, a rating panel will review your resume and Accomplishment Record narratives. Accomplishment Record narrative should clearly demonstrate your proficiency in the competencies listed in the Qualifications section. Submitting a Performance Appraisal does not meet the requirement for an Accomplishment Record. Click here for help with writing your Accomplishment Record.

Your resume must provide evidence that supports the claims made in your Accomplishment Record narratives; both documents must effectively showcase your qualifications. Each competency narrative should detail one specific, relevant example from your training or experience. Please limit each response to a maximum of 300 words, as any text beyond this limit will not be considered during the evaluation. You will upload one document with your narrative responses addressing each of the competencies. Your responses must be in the below format:

Competency Title

• Position title and dates from your resume that this experience was obtained
• Describe the situation (i.e., the challenged faced, the problem solved)
• Describe the specific actions you took
• State the outcome, results, or long-term impact of your accomplishment
• Name and email address of someone who can verify this information

Basis for Rating: The rating panel will evaluate applicants' accomplishment records and resume, then place them into one of the following categories:

• Highly Qualified - Meets the minimum qualification requirements and has extensive skills and experience in most of the job related competencies.
• Well Qualified - Meets the minimum qualification requirements and has a moderate amount of skills and experience in most of the job related competencies.
• Qualified - Meets the minimum qualification requirements, but may have a limited amount of experience in several of the job related competencies.

Top ranked applicants will be referred to the hiring office for further review and consideration. The hiring office may directly contact recommended candidates for interview(s).

To preview the Questionnaire, click https://apply.usastaffing.gov/ViewQuestionnaire/12950417

You must provide a complete Application Package, which includes:

• Required: Your responses to the Questionnaire.
• Required: Resume - Resumes should include relevant work experience, with specific employment dates, that demonstrates qualifications for the specialized experience and competencies as outlined above. If your resume does not reflect demonstrated evidence of these qualifications, you may not receive consideration for the position. Resumes that exceed two pages will be deemed ineligible and receive no further consideration. For resume writing tips, visit USAJOBS and the SEC careers page.
• Required: Accomplishment Record - The Accomplishment Record is a set of narrative responses that demonstrate your proficiency in the competencies listed. These narratives support your resume by providing specific examples from your training or experience. For each competency, you must provide a 300 word or less written narrative (text only) describing one example of competency-related experience. Text beyond this limit will not be considered. This document must be uploaded to the application under Accomplishment Record. An accomplishment record submitted outside the USA Staffing system will not be accepted. Failure to provide the Accomplishment Record in the correct format will result in an ineligible rating.
• Required, if applicable: CTAP documentation (a copy of a separation notice or other proof of eligibility for priority selection; a copy of an SF-50, Notification of Personnel Action, showing current position, grade, promotion potential, and duty location; AND a copy of your most recent performance appraisal.)

SEC EMPLOYEES: OHR will verify your competitive service eligibility via the SEC's personnel database.

Next steps