Summary
Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.
This job is open to
Clarification from the agency
Open to Public
Duties
Serves as the Brand Integrity Manager and assumes the face of brand integrity throughout the store - leads the entire store effort on establishing, maintaining and promoting branded visual and informational experiences within the store. Responsible for the execution of promotional strategies within the store from a merchandise, signing and brand integrity lens. Reports to the Store Manager, Assistant Store Manager, Operations Manager, the Director of Retail, or Director of Business Operations. Leads by example to: shape and sustain a working environment most conducive to the successful performance of those entrusted to his/her leadership and direction; and create a positive atmosphere and culture within Business Operations and its constituent branches that reflect the pride, professionalism, sense of accomplishment, fulfillment, collaborative engagement, well-being, and whole-hearted customer focus of its employees.
Leads MCX brand execution in key functions relating to: pricing, presentation, and signage while managing specific processes such as: price changes, store transitions, ad sets, and merchandising based upon brand standards. Partners with Store Manager, Assistant Store Manager, Operations Manager, Marine Mart Manager, and appropriate Sales Manager to scope, plan and lead department transitions, resets and manage the general merchandising strategy of product placement and rotation. Ensures proper scheduling, staffing coverage and training of team members.
Leads the execution of corporate service programs, promotions and other events as well as daily and weekly Dress Blue Experience standards at all customer touchpoints. Works with the MCX Training Specialist or Retail Managers with training oversight to train all brand integrity team members on policies relating to service, service recovery, and corporate service programs and promotions. Observes and delegates task completion and other team deadlines accordingly; accurately planning the workload to achieve the desired outcome.
Responsible for providing the highest quality of service to all customers in the Marine Corps Exchange (MCX) operation, both internal and external. Understands and operates within all service policies and exercises an "I can DO that!" mentality when a customer problem occurs. Proactively identifies opportunities to resolve customer problems and concerns to ensure their problems were resolved. Understands and articulates all MCX value stories, programs and promotions. Recognizes the core values and mission of the Marine Corps Exchange (MCX).
Consistently champions, communicates and represents MCX brand standards. Communicates effectively with other store teams to address deficiencies with brand standards while providing education, coaching and positive reinforcement to all store team members. Identifies and reduces all risks of loss and/or theft. Actively engages in organizational training opportunities that develop personal and professional skills related to: time management, emotional intelligence, interpersonal skills, career planning, public speaking and small group leadership.
Requirements
Conditions of Employment
- See Duties and Qualifications
EVALUATIONS:
Qualifications
- BACHELOR'S DEGREE from an accredited college or university in a related field appropriate to work of the position, OR an appropriate combination of education and experience that demonstrates possession of knowledge and skill equivalent to that gained in the above, OR THREE YEARS of practical experience that demonstrates that the applicant has acquired the knowledge, skills, and abilities equivalent to that gained in the above.
- One year of experience working in supervisory role related to store operations, sales floor leadership, merchandise management, visual merchandising strategy or pricing and presentation is preferred.
- Positive attitude with a genuine desire to work in a customer focused environment.
- Ability to train operating standards and procedures for service, brand, merchandising and visual display as well as work within the position to execute these standards properly and coach others within the team to do so with a high degree of skill and confidence.
- Ability to work in a high-performance atmosphere with commitment to service goals.
- Ability to multi-task with high quality follow-up and holding teams accountable to results.
- Strong working knowledge of business processes, controls and system development.
- Attention to detail is required.
- Valid driver's license is required.
Please include MONTH/YEAR and HOURS per week for all previous work experience listed on the resume. If there is no indication of time in position, we will credit the minimum.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working at MCCS include but are not limited to: • Stability of Federal Civilian Service • People with passion for doing work that matters • Quality of Work Life Balance • Competitive Pay • Comprehensive Benefit Packages • Marine Corps Exchange and Base Facility Privileges
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Your application/resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. This vacancy will be filled by the best qualified applicant as determined by the selecting official.
Required Documents
Varies - Review "OTHER INFORMATION"
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
All applications must be submitted online via the MCCS Careers website: https://careers.usmc-mccs.org Resumes/applications emailed or mailed will not be considered for this vacancy announcement. To be considered for employment, the application or resume must be submitted online by 11:59 PM (ET) on the closing date of the announcement. Note: To check the status of your application or return to a previous or incomplete application, log into your MCCS user account and review your application status. Required Documents: *Education/certification certificate(s), if applicable. *If prior/retiring military, DD214 Member Copy/Statement of Service *PCS Orders and Family Entry Approval (Military) OR Sponsor's Letter of Employment (Civilian) *If you have prior federal employment, please submit your most recent Personnel Action Report (PAR), SF-50, SF3434, SF2545, or paperwork that is equivalent to the others listed.
MILITARY SPOUSE PREFERENCE (REGULAR PT/FT NF3 & Below) All military and DoD civilian spouses are required to provide a copy of their sponsor's orders during the application process. If a copy of the orders are not submitted during the application process, the spouse will NOT be considered as part of the military spousal preference population when being routed to the hiring manager for consideration. ** NOTE - In accordance with MCO P12000.11A there is no limit to the number of times spousal preference may be applied to referral and selection for non-continuing positions (flexible). Spouses may be simultaneously referred for continuing and non-continuing positions. Eligibility of spousal preference terminates upon acceptance or declination of an offer for a Regular Full-Time or Part-Time position, even if the spouse elects any other categories on the initial application. (Applies to all positions NF03 and below level) LEGAL IMMIGRATION STATUS RESPONSIBILITY **NOTE (1) In regards to your current legal residence status in Japan, it is your responsibility to maintain legal residence status and take necessary steps to retain a current Visa up until you are employed with MCCS and issued SOFA status. **NOTE (2) For applicants with Japanese permanent residency status; in accordance with USFJI 36-2611, para. 4.2.2.1., the individual is not entitled to acquire double residency status in Japan. SOFA status will be granted once you take an action to relinquish Japanese permanent residency. Next steps
All applicants who submit an application via our Careers page at https://careers.usmc-mccs.org will be able to view their application status online.
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