BUSINESS OPERATIONS MANAGER Job in Washington, DC

Vacancy No. DISA-13021963-26WW Department Defense Information Systems Agency
Salary $102,415.00 to $158,322.00 Grade 12 to 13
Perm/Temp Permanent FT/PT Full-time
Open Date 8/10/2026 Close Date 8/19/2026
Job Link Apply Online Who may apply Status Candidates
Locations:
Washington, DC


BUSINESS OPERATIONS MANAGER

Department of Defense
Defense Information Systems Agency
WHITE HOUSE MILITARY OFFICE (DW9HSSS)

Summary

This position is located in Defense Information Systems Agency, WHITE HOUSE MILITARY OFFICE (DW9HSSS), in Washington DC.

**This Job Opportunity Announcement is using an additional online assessment tool to evaluate applicants. Please review the HOW YOU WILL BE EVALUATED, REQUIRED DOCUMENTS, HOW TO APPLY and NEXT STEPS sections below for instructions.

This job is open to

Federal employees - Competitive service

Current federal employees whose agencies follow the U.S. Office of Personnel Management's hiring rules and pay scales.

Career transition (CTAP, ICTAP, RPL)

Federal employees whose job, agency or department was eliminated and are eligible for priority over other applicants.

Veterans

Veterans of the U.S. Armed Forces or a spouse, widow, widower or parent of a veteran, who may be eligible for derived preference

Military spouses

Military spouses of active duty service members or whose spouse is 100 percent disabled or died on active duty.

Clarification from the agency

This announcement is open to current Federal Career/Career-Conditional employees, Current Federal VRA employees, eligible DoD Cyber Excepted Service Employees, Reinstatement eligible, Veterans Employment Opportunities Act (VEOA), Interagency Career Transition Assistance Program (ICTAP), and military spouses.

Duties

  • Leads strategic workforce planning for a mixed team of civilian, military, and contractor personnel, including managing on-boarding, training, and optimizing staffing models within a secure, matrixed organization.
  • Directly manages and deconflicts the executive's calendar to optimize leadership's time and priorities.
  • Establishes and manages reporting frameworks, dashboards, and business intelligence platforms, which involves using advanced analytical methods to synthesize performance metrics, provide key operational insights, and drive executive decision-making.
  • Conducts independent audits of administrative and operational workflows to identify gaps, streamline business processes, and ensure full compliance with White House Military Office (WHMO), Executive Office of the President (EOP) initiatives.
  • Directs the life cycle of complex programs, from translating highly technical IT requirements into actionable business strategies, to overseeing project schedules, milestones, and deliverables in alignment with presidential IT initiatives.
  • Formulates, executes, and monitors multi-million-dollar budgets and spending plans for IT portfolios, including ensuring strict compliance with Federal Acquisition Regulations (FAR) and Defense Federal Acquisition Regulation Supplemental (DFARS).

Requirements

Conditions of employment

  • Must be a U.S. Citizen.
  • This is a National Security Position. Incumbent shall obtain and maintain a current Top Secret (TS) security clearance based upon a T5 Background Investigation and be eligible for access to TS/Sensitive Compartmented Information (SCI).
  • Prior to reporting for duty, the incumbent must be approved for Presidential Support Duty (PSD) in accordance with Department of Defense Directive 5210.55 (PSD Category II, minimum).
  • Prior to selection, the applicant must be pre-screened for PSD suitability. The applicant must obtain and maintain PSD approval to remain eligible to hold the position
  • This is a drug testing position.
  • This is a Mission Essential position.
  • This position may require travel away from their normal duty station to other locations within the continental United States up to 25% of the time.

Qualifications

Time in Grade:
For entry at the GS-12 grade level, status applicants must have served 52 weeks as a GS-11 or higher grade in the Federal Service.
For entry at the GS-13 grade level, status applicants must have served 52 weeks as a GS-12 or higher grade in the Federal Service.

Specialized Experience:
For the GS-12 grade level, you must have at least one year of specialized experience equivalent in level of difficulty and responsibility to the GS-11 grade level in the Federal service, or comparable in difficulty and responsibility to GS-11 if outside the Federal service.

For this position, specialized experience at the GS-12 grade level is defined as: Experience executing, managing, and coordinating day-to-day administrative, fiscal, or operational functions for an organizational unit within a high-tempo national security environment. This includes administering program budgets, tracking project milestones, facilitating workforce onboarding, or analyzing workflows to improve operational efficiency.

For the GS-13 grade level, you must have at least one year of specialized experience equivalent in level of difficulty and responsibility to the GS-12 grade level in the Federal service, or comparable in difficulty and responsibility to GS-12 if outside the Federal service.

For this position, specialized experience at the GS-13 grade level is defined as: Experience demonstrating the ability to provide senior-level management and coordination of a directorate's administrative, fiscal, and operational infrastructure within a high-tempo national security environment.

In addition to meeting the specialized experience requirements, qualified applicants must also possess the quality of experience as it relates to how closely or to what extent an applicant's background, recency of experience, education, and training are relevant to the duties and responsibilities of the announced position. Candidates must clearly demonstrate the possession of competencies necessary to successfully perform the work of the position at the appropriate level to be qualified for the position. Applicants must describe how their experience meets the competencies within the body of the resume. No separate statements addressing competencies are required.

Competencies:Attention to Detail, Customer Service, Decision Making, Flexibility, Integrity/Honesty, Interpersonal Skills, Learning, Reading Comprehension, Reasoning, Self-Management, Stress Tolerance, and Teamwork

Qualification and time-in-grade requirements must be met within 30 days after the closing date of this announcement.

This position is NOT subject to the limitations imposed by the DOD Priority Placement Program per Memorandum dated 09 MAR 2018.

Education

There is no substitution of education for specialized experience at the GS-12 or GS-13 grade levels.





Additional Information:

  • Salary will be determined based on the grade level of the selectee. The salary listed reflects the 2026 General Schedule Base scale. Salary will be adjusted to meet the locality pay of the duty location upon selection. A complete list of salary tables can be found at: https://www.opm.gov/policy-data-oversight/pay-leave/salaries-wages/2026/general-schedule.
  • Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: https://appsupport.usastaffing.gov/hc/en-us/sections/28980686389652-Reasonable-Accommodation-Information

Additional information

  • A one year probationary or trial period may be required.
  • Telework availability will be based upon the mission requirements and supervisory determination.
  • Accepting this position, you may be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest.
  • Individuals tentatively selected for drug testing designated positions at the Defense Information Systems Agency will be required to submit to urinalysis for illegal drugs prior to appointment or placement.
  • Management has the prerogative to select at either grade level.
  • This recruitment provides promotion opportunity to target position without further competition when selectee is eligible and recommended by management. However promotion is not guaranteed and no promise of a promotion is implied.
  • We may use this announcement to fill additional vacancies within 90 days of the closing date.
  • Recruitment, relocation, or retention incentives MAY be authorized. The Tax Cuts and Jobs Act of 2017 makes certain reimbursements/payments taxable. For information on these changes and the Relocation Income Tax Allowance (RITA), for which some appointees are eligible, click here.
  • This position has been designated as "Mission Essential." Incumbent will be required to report to work or relocate to a new duty location, within the United States, in times of local/national emergency.
  • Interagency Career Transition Assistance Program (ICTAP): For information on how to apply as an ICTAP eligible click here. To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated at 85 or above on the rating criteria for this position.
  • For more information on veterans' preference click here.
  • Males born after 12-31-59 must be registered or exempt from Selective Service (to verify your registration status click here).
  • The Department of Defense (DoD) policy on employment of annuitants issued March 18, 2004 will be used in determining eligibility of annuitants. It applies to former Federal civilian employees receiving a retirement annuity from the Civil Service Retirement and Disability Fund that are hired within the DoD on or after November 24, 2003. The policy also applies to annuitants (appointed in DoD on/or after November 24, 2003) who move from one position to another within DoD through voluntary reassignment, promotion, change to lower grade or transfer between military departments. Please see this policy here.
  • This position is NOT subject to the limitations imposed by the DOD Priority Placement Program per Memorandum dated 09 MAR 2018.
  • For more information regarding qualifications requirements please click here.
  • You may submit a cover letter which will be forwarded to the selecting official with your resume. Your cover letter will not be used to verify your qualifications or eligibility.
  • All applicants are encouraged to apply electronically. If you are unable to apply on-line, you may contact 317-212-0454 for assistance.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):

  • Attention to Detail
  • Customer Service
  • Decision Making
  • Flexibility
  • Integrity/Honesty
  • Interpersonal Skills
  • Learning
  • Reading Comprehension
  • Reasoning
  • Self-Management
  • Stress Tolerance
  • Teamwork


Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration.

You can preview the Assessment Questionnaire here: https://apply.usastaffing.gov/ViewQuestionnaire/13021963



Required Documents

FOR THIS JOB ANNOUNCEMENT THE FOLLOWING SUPPORTING DOCUMENTS ARE REQUIRED AS THEY APPLY STATED BELOW AND MUST BE RECEIVED BY THE CLOSE OF THE ANNOUNCEMENT. NOT ALL DOCUMENTS WILL APPLY TO EVERYONE.

  1. A two-page maximum resume is required. Applicant guidance on the two page resume requirement may be found at https://www.opm.gov/policy-data-oversight/hiring-information/merit-hiring-plan-resources/applicant-guidance-on-the-two-page-resume-limit/ . Learn more about the new resume requirement.
  2. Complete initial Eligibility Questionnaire: Your resume must demonstrate the quality of your work as it relates to the experience requirements outlined in the job announcement.
  3. Transcripts (if applicable) If you are substituting education for specialized experience you must submit all of your transcripts. The absence of this information will result in an ineligible rating.
  4. SF-50 -Current and former federal employees, including those currently working for the agency, must submit their SF-50 (Notification of Personnel Action) reflecting their highest grade held on a permanent basis for at least 52 weeks, tenure, and appointment type. Failure to provide this document may result in disqualification
  5. Veterans Preference Documentation (if applicable):
  6. You must submit a copy of your DD Form-214, Certificate of Release or Discharge from Active Duty", showing the dates of active duty service, type of discharge and the character of service. Alternatively, If you are a current military member in active duty service and do not have a copy of your DD Form-214, you must submit a written documentation (certification) from your branch of service certifying that you are expected to be discharged or released from active duty under honorable conditions no later than 120 days after the date the certification is submitted with your application for this position. The certification should also include your rank, dates of active duty service and what they condition of discharge is thought to be.
  7. If claiming 10-point preference and/or are a 30% or more Disabled Veteran, you must submit both a DD Form-214 or expected discharge documentation as described above AND a copy of a letter from the Department of Veterans Affairs (VA) or your branch of service certifying the presence of service-connected disability and indicating the percentage of disability
  8. If you are claiming eligibility based on 10-point derived veterans' preference (i.e. a spouse, widow/widower, or parent of a veteran claiming veterans' preference when the veteran is unable to use it), you must also submit a Standard Form 15 (SF-15) "Application for 10-Point Veteran's Preference" and any required documents indicated on the SF-15 to substantiate the claimed preference.
  9. ICTAP Eligible (if applicable) - A copy of the RIF separation notice and SF50 if available.
Your complete Application Package (containing the above required documents) must be received no later than 11:59 pm Eastern Time on 08/19/2026 .

WARNING: Failure to submit a complete application package including any required documentation by 11:59 EST on 08/19/2026 the closing date of the announcement, or at the time of application for announcements with an extended closing date, may result in an ineligible rating and loss of consideration. To verify that your application is complete, log into your USJOBS account, select Application Status and More Information. The Details page will display the status of your application. It is the applicant's responsibility to verify that information entered or uploaded is received, legible and accurate. HR will not modify answers submitted by an applicant.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

To apply for this position, you must provide a complete Application Package. See required documents below.

  1. Your Resume
  • Your resume MUST include the following information for each job listed: Job title; duties (be as detailed as possible); month & year start/end dates (e.g. June 2007 to April 2008); and full- time or part-time status (include hours worked per week). Read more about what should I include in my federal resume? at USAJOBS.
  • DO NOT include the following information: Classified or government sensitive information; Social Security Number; Photos of yourself; Personal information, such as age, sex, religious affiliation, etc.; or encrypted and digitally signed documents. Read more about what should I leave out of my resume? at USAJOBS.
  1. A complete Assessment Questionnaire
  2. Other required supporting documents: (SEE BELOW FOR MORE INFORMATION ON REQUIRED SUPPORTING DOCUMENTS)
Click 'Apply Online' to create an account or log in to your existing USAJOBS account.
  1. Follow the prompts to complete the assessment questionnaire and upload required documents.
  2. Please ensure you click the Submit My Answers button to submit your application.
  3. Check application status by logging into your USAJOBS account, clicking Application Status, then More Information for this position. Return to an incomplete application by logging into your USAJOBS account and clicking Update Application in the vacancy announcement. You must re-select your resume and other documents from your USAJOBS account or your application will be incomplete.

Agency contact information

HR Customer Care Center
Phone
(317) 212-0454
Email
dfas.indianapolis-in.zh.mbx.dfasmeritcc@mail.mil
Address
DISA - WHITE HOUSE COMMUNICATIONS AGENCY
6910 Cooper Road
Fort Meade, MD 20755
US

Next steps

Once the online questionnaire is received you will receive an acknowledgement email that your submission was successful. The occupational questionnaire and the resume that you submit will be used to assess your qualifications for the job, and to identify the best qualified applicants to be referred to the hiring manager for further consideration and possible interviews. We will notify you of the outcome after each of these steps has been completed. After making a tentative job offer, we will conduct a suitability/security background investigation.

Prior to reporting for duty, the incumbent must be approved for Presidential Support Duty (PSD) in accordance with Department of Defense Directive 5210.55 (PSD Category II, minimum). This is a National Security Position. Incumbent shall obtain and maintain a current Top Secret (TS)security clearance based upon a T5 Background Investigation and be eligible for access to TS/Sensitive Compartmented Information (SCI).Prior to reporting for duty, the incumbent must be approved for Presidential Support Duty (PSD) in accordance with Department of Defense Directive 5210.55 (PSD Category II, minimum). Prior to selection, the applicant must be pre-screened for PSD suitability. The applicant must obtain and maintain PSD approval to remain eligible to hold the position.


(317) 212-0454
dfas.indianapolis-in.zh.mbx.dfasmeritcc@mail.mil

Defense Information Systems Agency

Join the Defense Information Systems Agency (DISA), where we deliver the secure IT and communications capabilities that keep our nation's Warfighters and senior leaders connected anytime, anywhere. In this role, you will support the White House Military Office (WHMO), the team dedicated to providing critical military and operational support to the President of the United States. Together, DISA and WHMO ensure the continuity, security, and reliability of the communications and mission-essential functions that enable the President and White House staff to operate effectively around the world.

Prior to reporting for duty, the incumbent must be approved for Presidential Support Duty (PSD) in accordance with Department of Defense Directive 5210.55 (PSD Category II, minimum). Prior to selection, the applicant must be pre-screened for PSD suitability. Prior to PSD- Incumbent must have Top Secret security clearance based upon a Single Scope Background Investigation (SSBI) and be eligible for access to Sensitive Compartmented Information (SCI) when specifically required and must be able to maintain the required level of clearance while employed in the subject position. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.

Agency contact information

HR Customer Care Center
Phone
(317) 212-0454
Email
dfas.indianapolis-in.zh.mbx.dfasmeritcc@mail.mil
Address
DISA - WHITE HOUSE COMMUNICATIONS AGENCY
6910 Cooper Road
Fort Meade, MD 20755
US

Visit our careers page

Learn more about what it's like to work at Defense Information Systems Agency, what the agency does, and about the types of careers this agency offers.

http://www.disa.mil/