Benefits Specialist Job

Vacancy No. MP-25-PODD-12808361 Department Small Business Administration
Salary $82,440.00 to $131,826.00 Grade 11 to 12
Perm/Temp Permanent FT/PT Full-time
Open Date 10/3/2025 Close Date 10/10/2025
Job Link Apply Online Who may apply Status Candidates
Locations:
Denver, COWashington, DCHerndon, VA


Summary

You will serve as a Benefits Specialist for the Small Business Administration (SBA), Office of Capital Access (OCA), People Operations Disaster Division (PODD). The employee serves as a Human Resources Specialist providing HR advisory in all areas of benefits administration to a Center or equivalent Center level office or to subdivisions of a Center.

Duties

As a Benefits Specialist at the GS-0201-11/12, some of your typical work assignments may include:

  • Provides information and advice on all aspects of retirement benefits and coverage under the Federal Employees Retirement System (FERS, FERS-RAE, and FERS-FRAE) and the Civilian Service Retirement System (CSRS) and CSRS Offset for employees, survivors, and eligible family members.
  • Responsible for the delivery of information and services involving the retirement program.
  • Calculates retirement SCDs, retirement estimates, redeposits for service, and military buy-back/deposits.
  • Develops and delivers training on FERS and CSRS to employees in new employee orientation and pre-retirement and retirement seminars.
  • Stays abreast of latest issues affecting Federal employee benefits and prepares informational materials.
Note: The duties listed above are for both grade levels. At the lower grade level, closer oversight from the Team Lead or supervisor may be provided.



The U.S. Small Business Administration helps power the American dream of entrepreneurship. As the federal government's leading advocate for small businesses, we empower job creators with the essential resources and support they need to start, grow, and expand their businesses or recover from a declared disaster. Our services reach communities nationwide through a robust network of SBA field offices and partnerships with both public and private organizations.

If you're seeking more than just a job - if you desire purpose, impact, and the chance to contribute to something truly meaningful - this is your opportunity. Small businesses are our nation's backbone, driving innovation, creating jobs, and fueling prosperity. At the SBA, you'll directly help empower these vital businesses and ignite economic growth under the leadership of President Donald J. Trump and Administrator Kelly Loeffler.

For over 70 years, the SBA has fueled America's small business success by providing crucial access to capital, federal contracts, and expert guidance. Beyond our critical disaster recovery efforts, where we deploy aid and expertise to help communities rebuild, your role will directly contribute to the start, growth, and expansion of businesses nationwide, creating jobs and strengthening the economic fabric of our communities.


Find your WHY working for the People Operations Disaster Division (PODD), Human Resources Office. As a member of the HR team, the work you accomplish supports SBA's disaster work in the following:
  • Rapid Relief: When disasters strike, the SBA mobilizes quickly to provide low-interest, long-term disaster loans to businesses, homeowners, renters, and nonprofits. These funds help repair damage, recover lost revenue, and preserve local jobs.
  • Rebuilding with Resilience: We don't just rebuild-we help communities prepare for the next crisis. SBA disaster loans often include additional funds for mitigation improvements, such as storm proofing or elevating key infrastructure, to strengthen long-term recovery.
  • Supporting America's Backbone: Whether it's a family-owned bakery in Texas or a childcare provider in Florida, SBA's mission is to empower those who power our economy, especially during their greatest time of need.
  • Innovative & Adaptive: We're modernizing how we deliver assistance-embracing new technology, streamlining loan processing, and ensuring more access to every disaster survivor who needs us.
  • Collaborative Culture: SBA works together with local and state governments, other federal partners, and community-based organizations to deliver coordinated recovery assistance when it matters most.
What You'll Gain:
  • Impactful Leadership: Influence organizational structures and ensure the efficiency of SBA's disaster assistance programs.
  • Professional Growth: Join a forward-thinking HR team that values innovation and continuous improvement.
  • Mission-Driven Work: Your role will directly contribute to helping Americans recover and rebuild their businesses, homes, and communities after disasters.
  • Field-to-Headquarters Impact: SBA deploys employees to support communities on the ground and manages national operations from its Washington, D.C., headquarters, and regional centers. Wherever you serve, your work matters.

Requirements

Conditions of Employment

  • You must be a U.S. Citizen
  • Favorable background investigation and credit check are required.
  • You may be required to serve a one year probationary period.
  • This position is not included in a bargaining unit.
  • Mandatory Overtime: In order to respond quickly and efficiently to disaster survivors, substantial compensated overtime hours may be required while on assignment (up to seven days a week and ten-to-fourteen-hour days).

Qualifications

For GS-11 - Applicants must meet one of the following to qualify for the GS-11 level:

One year of specialized experience in or directly related to this position that equipped the applicant with the knowledge, skills, and abilities to perform successfully the duties of this position. To be creditable, the required specialized experience must have been equivalent to at least the GS-09 level in the Federal service. This specialized experience must demonstrate the following:

  • Providing advisory guidance and assistance to employees to execute a variety of employee benefits programs to include health and life benefits and insurance programs, Thrift Savings Plan (TSP) program, health benefits open season, flexible spending accounts, temporary continuation of health insurance (TCC), etc.; and
  • Responding to a variety of benefits and retirement related inquiries from internal and external customers; and
  • Researching, interpreting, and applying Federal laws, regulations, policies and guidelines on federal benefits and retirement programs/systems.

**OR applicants may substitute successful completion of 3 years of progressively higher level graduate education OR Ph.D. OR equivalent graduate degree such as an LL.M, in a field directly related to the position). Examples of relevant fields include: Human Resource Management, Organizational Management, and Industrial and Organizational Psychology. Education must be in a field which demonstrates the knowledge, skills, and abilities necessary to perform the duties of the position.

**OR a combination experience as described in "A" and graduate level education as described in "B", when combined, are equivalent to 100% of the qualification requirement. Only graduate level education in excess of two full years (36 semester hours) may be used in this calculation. To compute, first determine the total number of graduate level hours that exceed 36 semester hours, and then divide that number by 18 to arrive at a percentage. Then, divide the total number of months of qualifying experience by 12 to arrive at a second percentage. Add the two percentages together. The sum of the percentages must equal at least 100% to qualify.


For GS-12 - Applicants must meet one of the following to qualify for the GS-11 level:

One year of specialized experience in or directly related to this position that equipped the applicant with the knowledge, skills, and abilities to perform successfully the duties of this position. To be creditable, the required specialized experience must have been equivalent to at least the GS-11 level in the Federal service. This specialized experience must demonstrate the following:

  • Providing advisory guidance and assistance to employees to execute a variety of employee benefits programs to include health and life benefits and insurance programs, Thrift Savings Plan (TSP) program, health benefits open season, flexible spending accounts, temporary continuation of health insurance (TCC), etc.; and
  • Providing advice and counsel on all aspects of retirement coverage under the Federal Employee Retirement System (FERS, FERS-RAE and FERS-FRAE) and Civil Service Retirement System (CSRS) for employees, survivors, and eligible families to include computation of estimated benefits and retirement SCD calculations; and
  • Responding to a variety of benefits and retirement related inquiries from internal and external customers; and
  • Researching, presenting findings and delivering briefings related to a variety of employee benefit programs; and
  • Researching, interpreting, and applying Federal laws, regulations, policies and guidelines on federal benefits and retirement programs/systems.
Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position.


Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review on OPM's Qualifications web site:

Human Resources Management Series 0201 (opm.gov)

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g. Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

TIME-IN-GRADE: If you are a current career or career-conditional federal employee applying for promotion under Merit Promotion you must have completed a minimum of 52 weeks in positions at the next level lower than the position being filled


All qualification requirements must be met by 11:59 pm (Eastern Time) on 10/10/2025.

Education

If you are qualifying as a whole or in part based on education, you MUST provide complete transcripts (unofficial copies are acceptable) with this application. See the qualifications section above for specific details on when education can be used.

APPLICANTS PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.) Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Verify School accreditation. All education claimed by applicants will be verified by the appointing agency accordingly.

*** If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

*** For further information, click on: Foreign Education.

When applying for this position, if you are using education to qualify, you will need to provide an unofficial copy of your transcript. Should you be selected, you will be required to submit an official copy when instructed during the selection process.

Additional information

Important Notes:

  • Additional selections may be made from this announcement if identical vacancies occur within 180 days from the closing date.

Reasonable Accommodation Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended and Americans with Disabilities Act 1990 as amended, that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a reasonable accommodation in your online application. Requests for Reasonable Accommodations for the USA Hire Competency Based Assessments and appropriate supporting documentation for Reasonable Accommodation must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for Reasonable Accommodations are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a Reasonable Accommodation, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: https://help.usastaffing.gov/Apply/index.php?title=Reasonable_Accommodations_for_USA_Hire

Career Transition Assistance Plan (CTAP) is a program that helps "surplus" or "displaced" federal employees improve their chances of finding a new job in their current agency (intra-agency, i.e. SBA employees only).

Interagency Career Transition Assistance Plan (ICTAP) is a program that applies to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed. To receive selection priority for this position, you must: 1) meet ICTAP eligibility criteria; 2) be rated well-qualified for the position score of 85 or better based on your responses to the competencies and associated questions listed within the assessment; 3) the position to which you are applying MUST BE in the Local Commuting Area of the position of record from which you are being displaced; 4) submit the appropriate documentation to support your ICTAP eligibility. For more information: https://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.


Selective Service: If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. For additional information visit www.sss.gov.

Telework may be available. For information on Telework visit: http://www.telework.gov/

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Applicants meeting basic eligibility requirements will be further evaluated based on additional assessments. In order to be considered for this position, you must complete all required steps in the process. One of the required assessments for this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.

The assessment includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment. The assessments relate to the following Competencies required to do the work of this position:

  • Accountability
  • Attention to Detail
  • Customer Service
  • Decision Making
  • Employee Benefits
  • Flexibility
  • Influencing/Negotiating
  • Integrity/Honesty
  • Interpersonal Skills
  • Learning
  • Oral Communication
  • Reading Comprehension
  • Reasoning
  • Self-Management
  • Stress Tolerance
  • Teamwork
  • Written Communication
Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration.

Required Documents

Failure to submit any of the required documents by the closing date/time of the vacancy will result in your removal from consideration for this position. Please review your application prior to final submission and ensure you have submitted all appropriate documents. Uploading documents to USAJobs does NOT ensure inclusion with your application to our system. You must verify that the documents are in the system with your application prior to final submission.

1. Your Resume - Resume length may not exceed 2 pages and must contain the following information:

  • Full name, telephone number, email address;
  • Job Title (if Federal Service, provide series and grade; if not in GS plan, provide GS equivalent grade);
  • If qualifying based on related unpaid (e.g. volunteer service) experience, you must provide hours worked per week and beginning/ending dates (mm/dd/yyyy to mm/dd/yyyy);
  • If other than full time you must provide hours worked per week.
  • PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your resume must contain sufficiently detailed information upon which to make a qualification determination.
  • Should you submit multiple resumes, only the latest uploaded resume will be reviewed.
2. In addition to your resume you are required to submit the following forms, if applicable. It is the responsibility of the applicant to ensure all documents are legible:
  • Federal employees must submit proof of your permanent career/career-conditional competitive status ("1" or "2" in Tenure, block 24 and "1" in Position Occupied, block 34). Submit SF-50 showing current grade and tenure and an SF-50 showing highest (permanent) grade ever held, if different. NOTE: An award or detail SF-50 will not be accepted as proof of status.
  • If you are using education as a substitution for experience (the announcement will state whether this is allowed), or if there is an educational requirement for this position, you must submit a copy of your transcripts (unofficial or official) that clearly describes your qualifying education. If selected, official transcripts will be required;
  • If you are claiming Veteran status, you must submit a copy of all required documents to support your claim (including a DD-214 showing character of service)--see VetGuide;
  • To receive consideration for a special appointment authority (30%, severely disabled, Peace Corps, VRA), you must submit all required documentation supporting your claim for Special Appointing Authorities;
  • Veterans who are still in the service may be granted tentative preference on the basis of information contained in their applications, but they must produce a DD-214 (showing the character of service) or other proof of service to receive consideration for veterans' preference. For more information on Veterans' Preference, please visit FedsHireVets.gov.
  • CTAP/ICTAP/RPL Applicants: Surplus or displaced employees eligible for CTAP, RPL, or ICTAP priority must provide proof of eligibility (RIF separation notice, notice of proposed removal for declining a transfer of function or directed reassignment to another commuting area, notice of disability annuity termination), SF-50 documenting separation (if applicable), your most recent SF-50 noting position, grade level, and duty location with your application per 5 CFR 330, and your most recent performance appraisal.
If you are requesting a reasonable accommodation to a USA Hire Competency Based Assessments, submit documentation to support your request, including the Reasonable Accommodation Request Form found here. https://help.usastaffing.gov/Apply/index.php?title=Reasonable_Accommodations_for_USA_Hire

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

Please follow all instructions carefully. Errors or omissions will affect your rating. If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience your rating may be adjusted to more accurately reflect your abilities.

Please read the entire announcement and all the instructions before you begin an application. To apply for this position, you must complete the initial online application, to include the initial online assessment and submission of the required documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. The application process is as follows:
1. To begin the application process, click the Apply Online button.
2. Answer the questions presented in the application and attach all necessary supporting documentation.
3. Click the Submit Application button prior to 11:59PM (ET) on the announcement closing date.
4. After submitting an online application, you will be notified whether or not you are required to take additional online assessments through the USA Hire Competency Based Assessment system. This message will be delivered to you both on screen and via email notification.
5. If you are asked to take the USA Hire Competency Based Assessments, you will be presented with a unique URL to access the USA Hire system. Access to USA Hire is granted through your USAJOBS login credentials. Be sure to review all instructions prior to beginning your USA Hire Assessments. Click here for Computer System Requirements
6. Note, set aside at least 3 hours to take these assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue at a later time, you can re-use the URL sent to you via email and also found on the Additional Application Information page that can be located in the application record in your USAJOBS account.

To update your application, including supporting documentation, at any time during the announcement open period, return to your USAJOBS account. There you will find a record of your application, the application status, and an option to Update Application. This option will no longer be available once the announcement has closed.

To verify the status of your application both during and after the announcement open period, log into your USAJOBS account: https://my.usajobs.gov/Account/Login. All of your applications will appear on the Welcome page. The application record in your USAJOBS account provides an Additional Application Information page that provides information regarding the documentation you submitted and any correspondence we have sent related to this application. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/

Agency contact information

Michelle Liu
Address
People Operations Disaster Division - PODD
13221 Woodland Park Road, 5th Floor
Herndon, VA 20171
US

Next steps

Based on your application and your responses to the application questionnaire, you may be presented with instructions on how to access the USA Hire system to complete the online assessments. The online assessments must be completed within 48 hours following the close of this announcement. You will have the opportunity to request a testing accommodation for the assessment should you have a disability covered under the Americans with Disabilities Act (ADA).

Your assessment results will be kept on record for one year and used toward future positions for which you might apply that require the same assessments.

To be considered for the position, you must meet all qualifications, including meeting or exceeding the cut score on the required assessments.

SUITABILITY, CLEARANCE & REQUIREMENTS: A background investigation may be required for all new hires. Appointment will be subject to the applicant's successful completion of a background investigation and favorable adjudication. Failure to successfully meet these requirements will be grounds for termination.

SBA uses e-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities.


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.


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