Job Description (Please follow all instructions carefully)

Summary

As a Building Management Specialist, you will provide occupants of both Federal Government buildings and privately leased space with safe, secure, clean, and sustainable facilities in which to conduct agency business.

Location of position: Public Buildings Service, Service Centers Division, in any of the locations listed.

We are currently filling multiple vacancies, but additional vacancies may be filled as needed.

The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Duties

Customer Satisfaction:

Develops and promotes positive working relationships with customer agencies and client personnel, and maintains continuous liaison with building tenants and top management officials of customer agencies and tenants at facilities managed.
Works closely with other GSA personnel, customer agency personnel and contractors in the planning, design, renovation, construction, alteration, operation, maintenance and repair of assigned buildings.
Works with tenant agencies, building occupants, contractors, appropriate GSA program experts and other stakeholders to coordinate sustainability-related programs as applicable.
In response to particular problems and on a recurring basis, gathers information to assess the level of customer satisfaction. Data gathering methods used include tenant satisfaction surveys, agency contact surveys, interviews with agency contacts, tenant meetings, service calls logs, and focus groups.

Contract Administration:

Manages/Assists the Building Manager with managing the contracting and leasing administration process as needed on behalf of tenant agencies and GSA.
Evaluates any proposed contract changes and makes recommendations to the Contracting Officer regarding changes in scope of performance standards to improve service delivery and meet customers’ needs, or changes in the site conditions; performs final inspection of completed work against contract requirements and approves or rejects the final product in whole or in part.

Lease Administration:

Performs pre-occupancy and transition tasks including reviewing space requests; participating in market surveys and design kickoff/acceptance meetings; preparing lessor transition and customer welcome packages; providing past performance information to the LCO for succeeding leases; and perform space condition inspections, key collection for vacated space, and coordinate overtime utility services and payments.
Collaborates with the lessor’s facility staff to ensure that service levels are delivered as required in the lease.
Provides contract administration and lease management services to ensure that lessors comply with the scope, terms and conditions of the lease.
Meets with lessors, property managers and contractors to discuss and potentially resolve complaints or disputes concerning issues such as quality of services delivered, adequacy of maintenance and operation of mechanical systems, custodial services or grounds maintenance.

Building/Facility Management:

Serves as the Building Manager or Assistant of the day to day operations of a designated building or groups of buildings within the GSA inventory.
Manages or assists Building Manager with building operations, maintenance, repair, alteration, historic preservation, recycling, concessions, safety, environmental and security in GSA-owned and leased buildings assigned. Promotes and monitors efficient occupant space utilization, energy and water conservation, sustainability and environmental hazards programs, and fire and security protection.
Manages grounds and exteriors including parking structures and lots, site utilities, landscaping and grounds, snow removal, and exterior building maintenance; assesses the effect of climate and extreme environmental conditions and evaluates the performance of grounds and exterior elements; assesses the need for alterations in grounds and exterior elements; and manage the maintenance and custodial needs of grounds and exterior elements.
Monitors, or assists in monitoring, information and trends related to facility management technologies and assesses their applicability in assigned buildings; plans for and oversees the acquisition, installation, operation, maintenance, upgrade, and disposition of components supporting facility management technologies.

Project Management:

Directs and/or coordinates the operation of all construction, alteration and repair projects to minimize or ideally avoid adverse impact to customer agencies. Ensures that customer agencies are aware of the schedule and timing of building related activities that may impact their operation.

Financial Management:

Participates and/or assists in planning and developing operating budgets and all related Federal Buildings Fund procedures and activities for assigned facilities. Activities include preparation of the annual budget estimates for maintenance, mechanical workloads, utility rate increases; development of overtime and additional services estimates; related equipment, pest control and waste systems; and the cost of minor repairs, and security support. Utilizes agency business performance goals and objectives in the operations of assigned facilities. Consistently provides reliable data that can be used in budget formulation and financial management activities.
Uses Life Cycle Cost Analysis and Total Cost of Ownership concepts and is fully engaged in development of budgets for building services, repair and alteration, and capital design and construction.

Conditions of Employment

US Citizenship or National (Residents of American Samoa and Swains Island)
Meet all eligibility criteria within 30 days of the closing date
Register with Selective Service if you are a male born after 12/31/1959

If selected, you must meet the following conditions:

Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C or NonCareer SES employee in the Executive Branch, you must disclose this information to the HR Office. Failure to disclose this information could result in disciplinary action including removal from Federal Service.
Serve a one year probationary period, if required.
Undergo and pass a background investigation (Tier 2 investigation level).
Have your identity and work status eligibility verified if you are not a GSA employee. We will use the Department of Homeland Security’s e-Verify system for this. Any discrepancies must be resolved as a condition of continued employment.
Have a valid driver's license

Qualifications

For each job on your resume, provide:

the exact dates you held each job (from month/year to month/year)
number of hours per week you worked (if part time).

If you have volunteered your service through a National Service program (e.g., Peace Corps, Americorps), we encourage you to apply and include this experience on your resume.

For a brief video on creating a Federal resume, click here.

The GS-11 salary range starts at $72,553 per year and will vary by location.

The GS-12 salary range starts at $86,962 per year and will vary by location.

Salary by location can be viewed here.

If you are a new federal employee, your starting salary will likely be set at the Step 1 of the grade for which you are selected.

To qualify at the GS-11: You must have one year of specialized experience equivalent to the GS-9 level in the Federal service; Specialized experience is experience assisting in the management of a multi-level commercial office building (or equivalent non-housing high rise building) consisting of building mechanical system (i.e., HVAC, alarm systems, elevators, etc.). This experience typically includes:

monitoring occupant space utilization, energy and water conservation, sustainability and environmental hazards programs;
coordinating alteration and renovation projects;
gathering information to assess the level of customer satisfaction, i.e., surveys, interviews with tenant contacts, focus groups;
monitoring real property budgetary and financial data; and,
administration of repair and/or operation and maintenance contracts.

Education may be substituted for specialized experience if you have a PH.D. or equivalent doctoral degree or have successfully completed three full years of progressively higher level graduate education leading to such a degree or LL.M., if related. To be creditable, such education must demonstrate the knowledge, skills, and abilities necessary to do the work.

Have a combination of qualifying graduate education and specialized experience that when combined together meet the qualification requirement of this position.

To qualify at the GS-12: You must have at least one year of specialized experience equivalent to the GS-11 level in the Federal service. Specialized experience is experience assisting in the management of a multi-level commercial office building (or equivalent non-housing high rise building) consisting of complex building mechanical system (i.e., building automated systems, centralized HVAC, alarm systems, elevators, etc): This experience typically includes:

monitoring occupant space utilization, energy and water conservation, sustainability and environmental hazards programs;
directs and coordinates minor alteration and renovation projects;
maintaining customer satisfaction programs including feedback mechanisms used to evaluate the effectiveness of services provided; and
managing or monitoring real property budgetary and financial data.
contract administration and oversight (i.e., janitorial, mechanical, elevator contracts)

Education

Note: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/

Additional information

Bargaining Unit status: Varies by location

If you are selected at a grade lower than the full performance level, you may be promoted up to that grade level without having to re-apply or compete against other applicants.

Relocation-related expenses may be paid if it is determined that this position is hard to fill. Decisions will be made on a case-by-case basis.

Additional vacancies may be filled through this announcement in this or other GSA organizations within the same commuting area as needed; through other means; or not at all.

This announcement will be used to fill positions on an ongoing-basis as job openings occur. Each time there is a job opening, a cut-off date will be created. If you have submitted a complete application by the cut-off date, your application will be reviewed.

GSA is committed to diversity, equity, inclusion and accessibility that goes beyond our compliance with EEO regulations including:

Valuing and embracing diversity, promoting equity, inclusion and accessibility, and expecting cultural competence; and
Fostering a work environment where all employees, customers and stakeholders feel respected and valued.

Our commitment is:

Reflected in our policies, procedures and work environment;
Recognized by our employees, customers and stakeholders; and
Drives our efforts to recruit, attract, retain and engage the diverse workforce needed to achieve our mission.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

You will have access to many benefits including:

Health insurance (choose from a wide range of plans)
Life insurance coverage with several options
Sick leave and vacation time, including 11 paid holidays per year
Thrift Savings Plan (similar to a 401(k) plan)
Flexible work schedules
Transit and child care subsidies
Flexible spending accounts
Long-term care insurance
Training and development

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated on the questions you answer during the application process, which will measure your overall possession of the following competencies or knowledge, skills, and abilities. Your responses to these questions must be supported by your resume or your score may be lowered.

Knowledge of qualitative and quantitative techniques and statistical interpretation.
Advanced skills in interpersonal relations and in written and oral communications.
Ability required to plan, schedule, and balance all technical aspects of multiple tenant requirements.
Knowledge of contracting rules and regulations regarding the technical soundness of contractor-provided supplies/services/processes and decisions.
Comprehensive knowledge of quality assurance and quality control methods and standards, inspection and evaluation procedures and issue resolution.
In-depth analytical knowledge of the property management industry, including private sector leasing protocols and practices involving facility operations and systems.
Knowledge of a wide range of real estate principles, concepts, and practices as well as a good understanding of the real estate market in order to perform such duties as acquire property or space; or advise others on acquisition of space; or relocation of employees and tenants.
Technical knowledge of building operations and maintenance, including Federal and industry operations and maintenance best practices; major systems and equipment such as HVAC, controls, mechanical, electrical, plumbing, roofing, structural, elevators, and renewable energy systems.
Ability to integrate knowledge of legal, engineering, architecture, fire and life safety, physical security, food service, finance, asset preservation, HVAC, environment, cost estimation, contracting, lease management.
Ability required to plan, schedule, and balance all technical aspects of multiple tenant requirements.
Knowledge of budget formulation and execution processes to include Life Cycle Cost Assessment and Total Cost of Ownership.

Your answers to the questions will be used to place you in one of the following categories and standard score ranges:

Best Qualified = Candidates scoring between 95 - 100
Well Qualified = Candidates scoring between 85 - 94 (Well Qualified for CTAP/ICTAP)
Qualified = Candidates scoring between 70 - 84

We will verify your answers to the questions in your resume. If your resume doesn’t support your answers, we may lower your score, which could place you in a lower category.

Within each category, veterans will receive selection priority over non-veterans.

Additional hurdle assessments, such as narrative responses or other assessments, may be administered to applicants who meet the requirements of the first hurdle, e.g., the minimum qualification requirements. If additional assessments are used, you will be provided with further instructions.

If you are eligible under Interagency Career Transition Assistance Plan or GSA’s Career Transition Assistance Plan (ICTAP/CTAP), you must receive a score of 85 or higher to receive priority.

You may preview questions for this vacancy.

ALL required documents must be submitted before the closing date. Review the following list to determine what you need to submit.

Your resume showing applicant's name, email address, work schedule, hours worked per week, dates of employment and duties performed.
If you are claiming veterans' preference:
1. Copy of your Certificate of Release or Discharge From Active Duty, DD-214 that shows your type of discharge and the dates of your active duty service.
2. If you are claiming 10-point preference or derived preference (a spouse, widow or widower, or parent of a deceased or disabled veteran), submit both of the following in addition to the DD-214: (1)completed SF-15 form; and (2) proof of your entitlement (refer to SF-15 for complete list).
If you are active duty military- Certification on a letterhead from your military branch that includes your rank, character of service (must be under honorable conditions) & military service dates including discharge/release date (must be no later than 120 days after the date the certification is submitted).
If you are ICTAP/CTAP eligible - submit a, b, and c: (a) proof of eligibility including agency notice; (b) SF-50, and (c) most recent performance appraisal.
Current or Former Political Appointees: Submit SF-50.
College transcripts: If you are using some or all of your college education to meet qualification requirements for this position, you must submit a photocopy of your college transcript(s). Transcripts MUST show: name of the institution, student's name, course work/degree(s) completed/conferred and dates. If selected, an official transcript will be required prior to appointment. For education completed outside the United States, also submit a valid foreign credential evaluation that substantiates possession of the required education.
Superior Academic Achievement: Submit transcripts as described above. If you qualify based on your class rank or honor society membership, submit documentation of it.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

Submit a complete online application including any required documents prior to 11:59 pm Eastern Time on the closing date of the announcement. You can modify or complete your application any time before the deadline. Simply return to USAJOBS, select the vacancy, and update your application. For more detailed instructions on how to apply, click here: Apply for a GSA Job.

If you are having issues applying to this announcement, you should switch to a different browser, network or device. Note: Your firewall may block your transfer from USAJOBS to your GSA application.

To begin, click the Apply Online button on the vacancy announcement.

Sign in or register on USAJobs and select a resume and documents to include in your application.
Once you have clicked Apply for this position now, you will be taken to the GSA site to complete the application process.
Click the Apply To This Vacancy and complete all steps in the application process until the Confirmation indicates your application is complete. If you click Return to USAJobs or get timed out prior to receiving confirmation, your application will not be submitted and cannot be considered for this job.
Note: Review the REQUIRED DOCUMENTS section of this announcement to determine which apply to you and must be submitted online. You may choose one or more of the following options to submit your document(s): Upload (from your computer); USAJOBS (click the "USAJOBS" link to complete the transfer process) or FAX (read the “Fax instructions” provided prior to printing the Fax Cover Sheet and faxing your information).

Need Assistance in Applying? Contact the HR representative listed on the announcement prior to the application deadline. We are available to assist you Monday-Friday during normal business hours. You must receive HR approval before deviating from these instructions. Be sure to APPLY EARLY as most assessments must be completed fully and submitted before the announcement closing.

Standing Register: As mentioned in the Other Information section, this announcement will be used to fill positions on an ongoing basis as job openings occur. Your application will only be reviewed after a cut-off date or after the vacancy closing date if you have completed the application process described above.

Agency contact information

Kennieth Claybrooks

Phone

813-825-6386

Fax

000-000-0000

Email

kennieth.claybrooks@gsa.gov

Address

GSA, Public Buildings Service
General Services Administration
National Recruitment Center
2300 Main Street, FL 2NW
Kansas City, Missouri 64108
United States

Learn more about this agency

Next steps

STANDING REGISTER: The following process is used if your application is complete and active as of the cut-off date deadline.

ELIGIBILITY/QUALIFICATIONS: Your application will be reviewed for all requirements.
REFERRAL TO MANAGEMENT: If you meet all the requirements, you may be referred to management for review and a possible interview.
SELECTION/TENTATIVE JOB OFFER: If you are selected, you will receive a tentative offer and start the suitability and/or security background investigation process.
FINAL JOB OFFER: Once our security office determines you can come on board, you will be given a final offer, which is typically 40 days after the announcement closes.

Thank you for your interest in working for U.S. General Services Administration!

Open & closing dates

01/25/2024 to 07/25/2024
Salary

$72,553 - $140,713 per year
Pay scale & grade

GS 11 - 12
Locations
Additional locations are listed below.
Remote job

No
Telework eligible

Yes—as determined by the agency policy.
Travel Required

Occasional travel - Occasional Travel as needed
Relocation expenses reimbursed

No
Appointment type

Permanent -
Work schedule

Full-time -
Service

Competitive
Promotion potential

12 - Availability of positions at each of the grade levels indicated varies by location. Therefore, not all grade levels are available at each location
Job family (Series)

1176 Building Management
Supervisory status

No
Security clearance

Other
Drug test

No
Position sensitivity and risk

Moderate Risk (MR)
Trust determination process

Credentialing
Announcement number

P-2024-0015
Control number

772517500

Building Management Specialist Job

Summary

This job is open to

The public