Summary
This position is located within Commander, Mid-Atlantic Region, Fleet and Family Readiness Program. The purpose of this position is to assist the Vista Point Club Manager in the effective scheduling, coordination and communication of all food & beverage operations including catered functions and special events.
This job is open to
Clarification from the agency
Please see the "Who May Apply" section under the Qualifications section.
Duties
Types from handwritten or rough draft materials ensuring that the finished documents contain the proper format, content, grammar, spelling and punctuation. Documents typed include, but are not limited to memorandums, forms, instructions, position descriptions, and etc.
Files documents into an established system. On occasion, may be required to set up additional filing systems. Maintains an open suspense file and periodically checks and initiates follow-up action when necessary. Establishes and maintains a resource area of regional instructions, local standard operating procedures (SOP's) and other pertinent MWR/Food & Beverage guidance.
Answers phone, routes incoming calls as necessary and provides general patron and employee information. Routes incoming mail, reports and documents.
Provides a wide variety of administrative support which includes, but is not limited to computing and preparing service charge distribution reports; preparation of Daily Activity Reports (DARs); maintenance of office and sales supplies; composing, typing, filing and distributing correspondence such as draft reports, contracts, letters, minutes, schedules and confidential/sensitive material, reviewing to insure proper presentation, neatness, completeness and adherence to current regulations and Standard Operating Procedures (SOPs); maintains trace and master file systems; issuing banks to employees; posting invoices; updating current costs to inventories and extending; records and processes deposits, banquet checks and payments and reviews timecards for accuracy and presence of required documents.
Responsible for implementing, per instructions, all catering booking strategies so as to maximize the profitable utilization of time and space in each function room. Assists the Catering Sales staff in completing the booking, planning, and coordinating of assigned catering accounts. Prepares the weekly event forecast and insures that the associated contracts are completed and distributed for the weekly catering meeting.
Understands and follows the catering sales office procedures ensuring that productivity is maximized, timely communication is maintained, pertinent information is dispersed and a quality product is received by the client. This includes maintaining the catering operations information board.
Maintains open channels of communication within the catering system, MWR department and all other departments and commands, communicating concerns/suggestions regarding the operation of the catering office.
May assist with sales projects in order to achieve assigned revenue/profit goals.
May be required to oversee catered functions in progress.
Performs any other related duties as assigned.
Requirements
Conditions of Employment
- Must pass all applicable records and background check.
- Must successfully pass the E-Verify employment verification check. Any discrepancies must be
resolved as a condition of employment
- Must have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer
Qualifications
Knowledge required by position
The employee must be able to read, write and understand both written and verbal instructions. Must be able to add, subtract, multiply and divide accurately. Must have knowledge of basic English grammar, spelling and punctuation. Must have the skills of a qualified typist and the ability to operate an electric typewriter and personal computer. Must have working knowledge of MS Office software (Excel, Word and Access). Must be skilled in telephone answering and customer service techniques, using tact and good judgement.
Supervisory Controls
Works under the direct supervision of the Consolidated Club Coordinator, who evaluates performance, and serves as the primary point of contact for questions, concerns, and/or problems. Work is reviewed in terms of quality, efficiency and adherence to established standards and procedures. Work is performed independently and is generally repetitive in nature. Guidance and assistance are available for unusual problems or unprecedented situations.
Guidelines
Guidelines are contained in written local and departmental policies. Judgement is used in interpreting and adapting guidelines to meet program objectives. The supervisor is available for guidance and assistance in unusual or unprecedented situations.
Scope and Effect/Complexity
The work involves the consideration and selection of various methods or techniques defined in policies to accomplish the catering office function. Variations in the work usually are handled with relative ease and without adversely affecting activities. The quality of work affects the smooth operation of the facility and patron satisfaction.
Education
This position does not have a positive education requirement.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.
Required Documents
The following documents are required at the time of application:
- Resume
- Proof of education/training/licensure: provide a copy of your awarded/conferred college transcript(s) and licensure as applicable
- If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation
- If claiming Military Spouse Preference: provide a copy of the sponsor's Permanent Change of Station (PCS) orders and a marriage certificate at the time of application
- If claiming Veteran's Preference: provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.)
- If a current or former Federal Employee: provide a copy of your most recent Personnel Action Report (PAR) or SF-50
NOTE: Failure to provide the required documents may impact eligibility, qualifications determination.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above.
The complete application package must be submitted by 11:59 PM (EST) on 09/20/2024 to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12544943
It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.
Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant
To verify or check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status
DON is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. The DON provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodation(s) should email their request to MILL_HQ_NAF_HR.FCT@navy.mil to ensure proper consideration is given.
Next steps
Using the required qualifications of the position, a standardized rating and ranking criteria of knowledge, skills, and abilities will be used to screen and assess each application.
If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.
Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., Spam Blocker, etc.), you may not receive important communication that could affect your consideration for this position.
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