Chief, Benefits Operations, CM-0201-00 Job in Washington, DC

Vacancy No. 2025-CM-0132 Department Federal Deposit Insurance Corporation
Salary $176,686.00 to $275,000.00 Grade 00 to 00
Perm/Temp Permanent FT/PT Full-time
Open Date 9/22/2025 Close Date 9/26/2025
Job Link Apply Online Who may apply Status Candidates
Locations:
Washington, DC


Summary

This position is located in the Chief Operating Officer Organization (COOO), Human Resources Organization (HRO), Benefits Center, Benefits Operations of the Federal Deposit Insurance Corporation in Washington, D.C.  

Salary reflects a pay cap for this position of $275,000.

This job is open to

Clarification from the agency

This announcement is open to current FDIC permanent employees with competitive status eligibility.

Duties

  • Oversees and directs programs associated with Corporate and Federal benefits programs to include health, life, vision and dental insurance; Federal retirement systems; the Corporate and Federal savings plans; survivors benefits; flexible spending accounts; and other programs.
  • Provides leadership for the planning, execution and revision of all benefits related activities for the FDIC. Coaches subordinate supervisors and staff, provides advice on work methods, practices, and procedures. Balances workload between teams and makes adjustments to accomplish the workload in accordance with established priorities.
  • Advises on particularly sensitive or complex benefits issues. Interprets existing policies and procedures in response to inquiries from employees throughout the Corporation.
  • Reviews open season and open enrollment communications for health and life insurance enrollments and changes, directs the processing of retirement applications, and provides guidance and counseling to staff on particularly complex cases.
  • Serves as HRO’s technical advisor regarding the full range of activities associated with the administration of the employee benefits program for the FDIC.
  • Resolves claim discrepancies between employees and benefits program carriers. Oversees liaison activities between employees and insurance carriers and provides guidance and direction as needed.
  • Directs the full range of retirement actions including the most sensitive disability retirements. Reviews computations, advises on coverage, reviews retirement documentation for adequacy and accuracy, and coordinates with the Office of Personnel Management on retirement endeavors.
  • Receives, analyzes and approves/denies FDIC Savings Plan Loan Applications and other requests, including hardships, court orders, and in-service redemptions. Advises and counsels employees on applicable policies, procedures and regulations.
  • Provides guidance, consultation and assistance to managers, supervisors and employees on employee coverage, suspension of benefits, dual coverage, loss of coverage, plan changes, enrollment requirements, etc. Keeps abreast of legislation, regulations and other guidelines relating to the various benefit programs.
  • Develops and conducts presentations and briefings on benefits operations programs and changes.

Requirements

Conditions of Employment

Employment Conditions.

Moderate Risk Position – Minimum Background Investigation (MBI) required.

Employee may be relocated to any duty location to meet management needs.

Qualifications

To meet the minimum qualifications, applicants must possess the following leadership and technical experiences. These qualifications would typically be gained through serving in roles that require managing projects/teams or guiding the technical work of others.

Qualifying experience may be obtained in the private or public sector. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic, religious/spiritual; community; student, social). Volunteer work helps build critical competencies, knowledge, skills, and abilities that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

MINIMUM QUALIFICATIONS: All applicants must submit a resume that addresses each minimum qualification experience. Examples should be clear, and concise, and emphasize your level of responsibilities; the scope and complexity of the programs, activities, or services you managed; program accomplishments; policy initiatives undertaken; level of contacts; the sensitivity and criticality of the issues you addressed; and the results of your actions. You should use action-oriented leadership words to describe your experience and accomplishments and quantify your experience wherever possible to demonstrate your accomplishments (e.g., the number of employees supervised).

Leadership Experience: Experience in leading and coordinating projects, including establishing expectations, reviewing work products/services, monitoring progress, and providing guidance and feedback to team members; AND

Technical Experience: Experience in overseeing and directing programs associated with Corporate and Federal employee benefit programs’ laws, regulations, and policies, including health, life, dental, vision, long-term disability, federal retirement, Savings Plans, long term care, and other benefits programs.

Education

There is no substitution of education for the experience for this position.

Additional information

The five-day notification process does not apply to corporate and executive manager positions. Failure to provide your up-to-date resume in support of your qualifications for this position by the closing date will limit your ability to receive maximum consideration. Take a moment to ensure that your resume reflects the qualification requirements of this position by the closing date.

To read about your rights and responsibilities as an applicant for Federal employment, click here.

If selected, you may be required to serve a probationary period.

If selected, you may be required to serve a supervisory/managerial probationary period.

Additional selections may be made from this vacancy announcement to fill identical vacancies that occur subsequent to this announcement.

This position is a Corporate Manager, CM-00, which is equivalent to above the CG/GS-15.

This is a recommended minimum Step 5 position. 

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

In addition to the regular benefits offered by Federal agencies, the FDIC offers additional benefits to its employees. These benefits, some at minimal cost, are some of the best and most competitive in both the private and public sectors.

To find out more, click here.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your resume will be reviewed, to determine whether you meet the qualification requirements outlined in this announcement. Therefore, it is imperative that your resume contains sufficiently detailed information upon which to make the qualification determination. 

If you are found minimally qualified, a Management Screening Panel (MSP) will review your qualifications and experience against pre-established benchmarks. The rating panel will place applications in one of two categories, Pass or Fail. These category assignments are a measure of the degree in which your background and responses to the assessment questions match the competencies listed below. 

Top ranked (Pass) candidates will be referred to the selecting official for further review and consideration.

The competencies/KSAs you will be assessed on are listed below.

  • Advising
  • Organizational Awareness
  • Strategic Thinking
  • Critical Thinking
  • Knowledge of both FDIC and Federal employee benefit programs’ laws, regulations, and policies, including health, life, dental, vision, long-term disability, federal retirement, Savings Plans, long term care, and other benefits programs; and, knowledge of private sector benefits and industry trends to ensure the Corporation programs remain competitive yet cost effective.
  • Ability to analyze, interpret, and apply legislation, regulations and other guidance relating to benefits programs.

You do not need to respond separately to these competencies/KSAs. Your resume will serve as a response to the competencies/KSAs. 

Applicants must provide details of the duties performed as they relate to the qualifying experience and competencies/KSAs. Experience must be explicitly stated in the resume as experience not specifically described in the resume cannot be assumed. Resumes that are vague or don't address specific requirements will not receive maximum consideration.


You may preview questions for this vacancy.

Required Documents

Failure to provide all of the required documentation as stated in this vacancy announcement, may result in an ineligible determination or may affect your consideration status.  Please review the following to determine your eligibility and which document(s) is required to complete your application:
  
FDIC EMPLOYEES: Submit a final digitally signed copy of your most recent Annual Performance Appraisal and Evaluation form. The final PDF form is also acceptable. Please note that your form must be printed in landscape orientation for the required signatures to be visible. If you want to be considered non-competitively include a copy of your SF-50. The SF-50 must show the highest grade level or full performance level applicant has attained competitively on a permanent basis, and grade must be equivalent or higher than the grade for which applying. Multiple SF-50s may be necessary to determine your eligibility. 

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

To begin, click the “Apply” button and follow the prompts. If you haven’t already, register and establish a USAJOBS account. After you register online, click the “Apply” button to complete the online assessment questionnaire, and submit all required documents. Please be sure to click “Submit Application” to complete the application process. You must apply online.

Applicants requesting an exception from the online process must contact the Human Resources Specialist or point of contact listed in this announcement prior to 12:00 noon local time on the closing date.

To return to your saved application, log in to your USAJOBS account and click on “Applications” tab. Click on the “Position Title,” and then select “Update Application” or “Additional Application Information” to continue.

You have until 11:59 p.m. ET (Eastern Time) on the closing date of this announcement to complete the application process.

Please ensure you have completed the application process by verifying the status of your application on-line to reflect: “Received”. Failure to complete the application process will result in an incomplete application and you will not be considered for the position.

Agency contact information

Naima Headley
Address
Federal Deposit Insurance Corporation
Human Resources, Executive Resources
3501 Fairfax Dr.
Room VS-D3115
Arlington, Virginia 22226
United States

Next steps

The Fair Chance Act prohibits inquiries concerning an applicant's criminal history information unless the hiring agency has made a conditional (tentative) offer of employment to the applicant. An applicant may submit a complaint, or any other information, to the agency within 30 calendar days of the date of alleged non-compliance by contacting the Federal Deposit Insurance Corporation’s Human Resources Staffing Policy and Accountability team at HRPolicyTeam@fdic.gov

You may check the status of your application on-line 24 hours a day, 7 days a week through USAJOBS by signing in and selecting "Application Status." Thank you for your interest in working for the Federal Deposit Insurance Corporation.


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.


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