Chief, Health Information and Technology Unit (O-6 Billet) Supervisory Job in Anywhere in the U.S. (remote job)

Vacancy No. IHSC-HITU-CHITU-O6-S Department Immigration and Customs Enforcement
Salary $1.00 to $150,000.00 Grade 6 to 6
Perm/Temp Permanent FT/PT Full-time
Open Date 10/18/2024 Close Date 11/1/2024
Job Link Apply Online Who may apply Public
Locations:
Anywhere in the U.S. (remote job)


Summary

This position is located within the Department of Homeland Security (DHS), Immigration and Customs Enforcement (ICE), Enforcement and Removal Operations (ERO), ICE Health Service Corps (IHSC), Office of the Deputy Assistant Director of Administration. The incumbent will report directly to the Deputy Assistant Director for Administration.

This position is only open to current USPHS officers.
USPHS Call to Active Duty (CAD) candidates are not eligible for this position.

This job is open to

Clarification from the agency

Applicants must be a current USPHS Commissioned Corps Officer. USPHS Call to Active Duty (CAD) candidates are not eligible for this position. Civilians are not eligible for this position.

Duties

DUTIES AND RESPONSIBILITIES:

  1. Directs the development and execution of IHSC directives, procedures, guidelines, and standards, congruent with DHS and ICE policies, for sound information technology business, records and information management, data analytics, and asset management to meet the overall needs of IHSC.

  2. Manages information technology (IT) activities to ensure the appropriateness of system design, development, deployment, and security functions associated with the IHSC's infrastructure and support systems, IT network, and the inventory of software and hardware.

  3. Directs, coordinates, and monitors IHSC's IT budget, resources, and operational enhancement programs.

  4. Oversees acquisition and life-cycle management activities for major IT investments. This includes the sustainment, maintenance, and eventual disposition of the current IHSC electronic health record (EHR) and acquisition. In parallel, award, deploy, and enhance the next generation IHSC EHR.

  5. Oversees the IT and medical accountable asset management procurement process and administers an inventory management and replenishment program to ensure efficient life-cycle management. This includes the construction and review of various management reports and processes used to define, value, and track asset investments.

  6. Develops and enhances a records management program that provides expertise and guidance in managing all official records created, received, maintained, retained, requested, and appropriately disposed of by IHSC.

  7. Provide timely input, review, and support of tasks generated by the IHSC Taskings and Program Support Unit for information requests from external ERO, ICE, and DHS stakeholders. This includes audits, record requests, annual/ad hoc reports, and inquiries.

  8. Work collaboratively with IHSC Unit Programs in developing dashboards, tools, and reports for managing ongoing collection and analysis of data to inform ongoing development and refinement of programs.

  9. Monitor HITU program activities, ensuring policy consistency, program effectiveness, quality project management and responsiveness to the requirements identified by information system users in the development, testing, integration, implementation, evaluation, operation, and maintenance of information technology systems to accomplish the IHSC mission.

  10. Design and develop strategic plans to ensure a sound integrated IT architecture and promotes effective system design and operations of all IT systems. This includes modernization efforts that leverage ICE enterprise platforms and emerging technologies.

  11. Directly advises the Assistant Director and Deputy Assistant Director for Administration and Management on the design, development, and implementation of IT systems for IHSC to improve productivity and security in accomplishing IHCS's mission.

  12. Responsible for efficient information sharing among internal staff and external IHSC customers. Advises on the IT systems needed to develop requisite IT architecture to promote the exchange and accessibility of information.

  13. Provides leadership and oversight of all enhancements and upgrades to existing IT services. Assesses the need for system, hardware, software, and service augmentations and upgrades; determines funding requirements; prepares business cases and cost estimates; sets priorities; and develops implementation plans and schedules.

  14. Integrates IT activities with the Agency's acquisition and budget processes. Conducts market research on emerging IT solutions and identifies opportunities to apply new IT solutions to improve the efficiency of IHSC programs.

  15. Promotes and stimulates thought on the innovative uses of technology and the exploration of new and promising technologies and methodologies to provide improved delivery of products and services and to foster solutions that enhance organizational and enterprise performance.

  16. Serves as a resource for IHSC senior managers on initiating IT investments, including the need to implement a system of independently verifiable measures for cost, timeliness, quality, and system capability in meeting specified programmatic requirements.

  17. Performs cost-benefit analysis for all proposed IT procurements and is instrumental in decision-making to support funding for new initiatives.

  18. Other duties as assigned.

Requirements

Conditions of Employment

  • You must be a U.S. citizen to apply for this position.
  • You must successfully pass a background investigation.
  • You must successfully pass a drug screen.
  • Males born after 12/31/59 must certify registration with Selective Service.
  • Requirements by Closing Date: Unless otherwise noted, you must meet all requirements by the closing date of the announcement.
  • Service Remaining Requirement Agreement: Upon appointment to this position, officers will be required to serve an 18 to 24-month commitment to IHSC.
  • Applicants must be a current USPHS Commissioned Corps Officer. USPHS Call to Active Duty (CAD) candidates are not eligible for this position. Civilians are not eligible for this position.

Qualifications

COMPETENCIES:

  1. Leadership Skills.

  2. Ability to work independently with minimal supervision.

  3. Demonstrates strong organizational and time management skills.

  4. Demonstrates exceptional problem solving, judgment and decision-making skills.

  5. Excellent interpersonal skills and flexibility.

  6. Cultural competencies related to detention health care and a diverse work environment.

  7. Strong mature oral/written communication skills.

  8. Integrity, honesty, and strong ethical compass.

Education

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

  1. Master's degree or higher in Healthcare Administration, Information Technology, Health Care Informatics, or related field required. Relevant experience may substitute for this specific discipline requirement.

  2. Minimum 5 years' of relevant experience that demonstrates a high level of administrative and leadership competencies.

  3. High degree of independence, initiative, and follow-through on a wide range of sensitive, complex, and program issues.

  4. Knowledge/experience with contracts. COR Level III preferred.

  5. Knowledge/experience with project or program management. FAC-P/PM or PMP preferred.

  6. Knowledge of medical, administrative, ethical and legal requirements and standards related to healthcare delivery and the privacy of protected patient information.

  7. Knowledge of program policies and guidelines, and operating procedures relating to information systems.

  8. Ability to collaborate with stakeholders outside of the unit.

  9. Flexibility and ability to adapt to sudden changes in schedules and work-related requirements.

  10. Ability to work in a fast-paced environment. High degree of initiative, and follow-through on a wide range of sensitive, complex, and program issues.

  11. Ability to understand regulations and standards as it pertains to ICE National Detention Standards, i.e. Family Residential Standards (FRS), Performance-based National Detention Standards (PBNDS); National Commission of Correctional Healthcare (NCCHC), and American Correctional Association (ACA) preferred, but not required.

  12. If the incumbent holds a clinical license, it is the responsibility of the incumbent to fulfill the obligation(s) of their licensing or certifying body to maintain current. This position may be required to perform clinical activities with the scope of clinical license in times of critical needs within the agency.

  13. Travel for site visits and/or program assistance, as needed.

Additional information

The Chief of the Health Information and Technology Unit (HITU) will serve as the focal point for IHSC information management and technology services and support. This encompasses such areas as business intelligence, enterprise architecture, infrastructure, software application development and integration, records management, and capital planning and investment. The incumbent will provide leadership and direct supervision to six program areas: Data Analytics Office (DAO), Health Application Services Office (HASO), Records Management Office (RMO), Portfolio Management Office (PMO), Asset Management Office (AMO), and Solutions Development Office (SDO). This is a supervisory position.

IHSC has a multi-sector, multidisciplinary workforce of more than 1,700 employees, including U.S. Public Health Service (PHS) commissioned officers, federal civil servants, and contract staff. The IHSC provides on-site direct patient care to ICE detainees at 18 detention facilities throughout the country and manages the provision of off-site medical care for detainees housed in approximately 240 additional Intergovernmental Service Agreement (IGSA) facilities. The ICE detainee population is approximately 34,000 detainees daily, with an average length of stay of approximately 30 days, and over 400,000 detainees annually. The IHSC also provides medical support during ICE enforcement operations in the air, on the ground and at sea.

SUPERVISORY CONTROLS:
The incumbent reports to the Deputy Assistant Director for Administration. Assignments are usually of a long-term, recurring or broadly defined nature. In alignment with the priorities of the unit, the Officer plans and organizes own work, determines the sequence of assignments, selects and develops methods, and seeks assistance from experts only rarely. Assignments are usually long-term, recurring, or broadly defined. Work is reviewed for feasibility, compatibility with other work, and effectiveness in meeting requirements or expected results.

Officer plans, and organizes own work, determines sequence of assignments, selects and develops methods and seeks assistance from experts only rarely. Work is reviewed for attainment of objectives. Guidelines may be applicable to some but not all parts of assignment and may contain some inconsistencies and be partially unconfirmed. Selection and adaptation from available possibilities involving a moderate amount of modification and innovation is required. The officer uses judgment in interpreting and adapting guidelines such as PHS policies, regulations, precedents and work direction for application to specific cases.

The officer analyzes results and recommends changes in guidelines and program policies. Innovations and modifications to accepted procedures must be approved and clearly documented. The officer keeps the supervisor informed of the status on projects and consults with him/her on any significant problems encountered.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

We will review your resume and supporting documentation to ensure you meet the minimum qualification requirements. You may be selected for an interview at the hiring authority's discretion. You will be notified of selection or non-selection.

Required Documents

To apply for this position, you must provide a complete Application Package. Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position.A complete application includes:

U. S. Public Health Service Officers

  1. Cover Letter/Letter of Interest. Please include location preference here.
  2. Degrees. (Place under "Diploma/GED")
  3. Professional license. (If applicable)
  4. Additional professional certificates. (If applicable)
  5. Three professional references. (i.e., name, title and contact information)
  6. Official USPHS Promotion CV - e.g., relevant experience, education, training. (Place under "Resume")
  7. A copy of your Certificate of Investigation (located in your eOPF).
  8. *Three most recent Commissioned Officer Effectiveness Reports (COER). (Place under "Performance Appraisal")
  9. For current IHSC PHS officers, IHSC Recruiting requires applicants to provide a copy of your current Service Remaining Requirements Agreement.
  10. Indicate if you have an Assignment Pay (AP) Agreement and the date of the end of your AP Agreement.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

To apply for this position, you must submit the required documentation outlined under the REQUIRED DOCUMENTS section below.

The complete initial Application must be submitted by 11:59 PM (EST) on 11/01/2024.

PLEASE NOTE: If your materials are not received by the closing date, your application will be evaluated solely on the information available and you may not receive full consideration or may not be considered eligible. Also, if you do not provide a valid email address, you may not be notified of the outcome of your application.

To begin the process, click the Apply Online button to create an account or log into your existing USAJOBS account. Follow the prompts to complete the occupational questionnaire. Please ensure you click the Submit My Answers button at the end of the process.

Note: To check the status of your application or return to a previous or incomplete application, log into your USAJOBS account, select Application Status, and click on the more information link under the application status for this position.

Applications and supporting documentation will not be accepted by mail or email. If you need further assistance, contact the Human Resources Office representative listed on this announcement at least one day prior to the closing date for further instructions.

Agency contact information

IHSC Recruiting
Address
ERO-DRO-IHSC Public Health Service
500 12th Street SW
Washington, DC 20536
US
Learn more about this agency

Next steps

Once you submit your application, we will assess your experience and training, identify the best-qualified applicants, and refer those applications to the hiring manager for further consideration and interviews. We will notify you by email after each of these steps has been completed. Your status will also be updated on USAJOBS throughout the process. To check your status, log on to your USAJOBS account, click on "Application Status," and then click "More Information." We expect to make a job offer within 60 days after the deadline for applications. If you are selected, we will conduct a suitability/security background investigation. View more information on applying for federal employment.


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.


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